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This study investigates the customers' perceptions on three traditional dimensions of the perceived library service quality (library personnel; library resources and user services; and facilities and equipment), customer satisfaction, and customer loyalty of the public library users. Survey data using simplified questionnaires were analyzed which were collected from 1015 users of public libraries in 2015 and 2019 respectively in South Korea. The results show that they were generally satisfied with public library services and want to visit them again and/or recommend them to others based on the good perceptions on the public library service quality, because the means of each variable on a Likert 5-point scale was fairly high: customer satisfaction 3.85, customer loyalty 4.12, and perceived service quality 3.80 (library personnel 3.80, library resources and user services 3.81, and facilities and equipment 3.79). Each of three dimensions of perceived service quality had statistically significant positive impacts both on customer satisfaction and on the loyalty of the users, and that customer satisfaction had statistically significant positive impacts on customer loyalty. Different groups by gender, age, education, and occupation show the mean differences in customer loyalty. This article suggests research and managerial implications and limitations of the study. [ABSTRACT FROM AUTHOR]

This study was conducted to assess the cultural value of the library by performing a perception survey for public library librarians and users. We have undertaken the processes of deriving a preliminary evaluation index based on domestic and foreign research results, determining the final evaluation index, and assessing the library's cultural value within the scope of librarians and users, among others. As a result of conducting this research, we have divided the evaluation areas around cultural values into four areas of development: local culture, succession and promotion of cultural heritage, contribution to local residents' cultural enjoyment, and formation of community culture in general. As a result of analyzing by evaluation area, the area of the formation of community culture turned out to have the highest average of 3.92, followed by an average of 3.84 for the area of contribution to the local residents' cultural enjoyment, 3.82 for the area of development of local culture, and 3.53 for the area of the formation of community culture. Furthermore, respondents demonstrated the highest level of agreement to the evaluation item, stating that libraries contribute to resolving the cultural gap, within the area of formation of community culture. [ABSTRACT FROM AUTHOR]