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The article focuses on significant improvements at the Terminal 5s (T5s) of the Heathrow Airport in London, England and the John F. Kennedy International Airport in New York City. It notes that one of the magnificent aspects to the building of the T5 of the Heathrow Airport is its lobby of 96 kiosks. It cites that the new T5 at the Heathrow has space to have its crew rooms at the airport. There are touch-screen monitors in gate seating areas of the New York airport where one can order freshly prepared food.

The article reports that British Airways PLC intends to spend $30 million to renovate its terminal at the John F. Kennedy (JFK) Airport in New York City. According to the author, the airline intends to construct premium check-in pavilions for preferred passengers and upgrade the lounges in order to make them similar to those found at Terminal 5 in Heathrow Airport in London, England. The project, which is estimated to take 18 months to complete, will begin in June 2008.