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This article presents an overview of the methods, findings, and the general implications of the 2007 Public Libraries and the Internet study. This annual study has chronicled public libraries' provision of Internet access to patrons and a range of related issues since the early 1990s. The 2007 study focused on the provision and maintenance of Internet access and services, infrastructure issues, community impacts of the technology, training, library technology funding, and e-government roles of public libraries. This article details these findings, exploring how the 2007 data compare to previous studies. It also considers the implications of these comparisons in terms of the levels of service that libraries are able to provide, the challenges that libraries face in providing these services, and the ways in which communities and governments rely on public libraries to guarantee public Internet access. [Copyright &y& Elsevier]

Abstract: This study investigated the effectiveness of question answering by question types in the inter-institutional collaborative chat reference service at a public library system. In particular, this study examined whether subject-based research type questions are answered as effectively as simple factual type questions, and whether local-specific questions are answered as effectively as non-local questions in the inter-institutional chat reference service. Effectiveness was assessed in terms of answer completeness and user satisfaction. The analysis was based on user surveys and corresponding transcripts of 415 chat reference transactions initiated by patrons of a public library system. The study found little difference in the effectiveness of question answering between subject-based research and simple factual questions. However, local-specific questions, such as circulation-related and inquires about local library services, were answered less completely and patrons expressed lower levels of satisfaction compared to non-local questions. These findings indicate problems and gaps in coordinating the inter-institutional chat reference service among participating libraries. Implications to design seamless services in the collaborative service were discussed. [Copyright &y& Elsevier]

Public libraries play a vital role in providing information, education, and cultural activities to local populations. Digitization and the Internet have changed the traditional functions of public libraries and caused them to become more community-centered and offer more diverse services. Agent-based geographical modeling is a method for simulating complex urban environments using heuristic and approximated algorithms. The agent model for public libraries developed for this study demonstrates the possibilities for analyzing accessibility, exploring demographic data of potential users, finding underserved areas, and searching for the best locations or relocation sites for libraries. This model has been implemented and tested using the entire public library network of Slovenia. Results suggest that agent-based geographical modeling is a promising method for research in the field of library and information science. • Agent based geographical modeling (ABGM) is a promising research method in the field of library and information science. • ABGM is a heuristic method for the analysis of the accessibility when exploring demographic data of potential users. • ABGM supports the identification of underserved areas and searching for the best (re)locations sites for libraries. • ABGM results deepen the knowledge of potential library users. • Library administrators can use ABGM results in everyday decision-making and planning of the public library network. [ABSTRACT FROM AUTHOR]