1. Drivers of hotel employee's voice behavior: A moderated mediation model.
- Author
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Cheng Chieh Lu, Allan and Lu, Lu
- Subjects
EMPLOYEE participation in management ,HOTEL employees ,QUALITY of service ,PERSON-environment fit ,PERCEIVED quality - Abstract
• This study developed and tested a moderated mediation model. • Findings show P-O fit is positively related to voice, and perceived nature of the work is a mediator between these two variables. • Findings also show functional quality of the service moderates the direct effect of P-O fit on perceived nature of the work. • Functional quality of the service also moderates the indirect effect of P-O fit on voice via perceived nature of the work. This study developed and tested a moderated mediation model for examining the relationships among person-organization fit (P-O fit), employee voice, employees' perceived nature of the work and employees' perceived functional quality of their services. Using 265 frontline employees from several 3 star hotels in Taiwan, the analytical results show that P-O fit is positively related to employee voice, and that employees' perceived nature of the work mediates the positive relationship between these two variables. The analytical results also show that employees' perceived functional quality of their services moderates the direct effect of P-O fit on employees' perceived nature of the work, as well as the indirect effect of P-O fit on employee voice via employees' perceived nature of the work. Theoretical and practical implications for the hospitality literature and hotel practitioners are discussed herein. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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