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Joint-use libraries have identified staff integration as a problem. Using focus groups, this project investigated the culture, professional ethics, and attitudes of staff in a public-tertiary joint-use library in Auckland, New Zealand. Findings show some difference in organizational cultures, but more variation at the lower level of roles and tasks. [ABSTRACT FROM AUTHOR]

This article examines the challenges of providing access to library and information resources within the University of the South Pacific and its library in Suva, Fiji. The University of the South Pacific was established by the Royal Charter in 1967 on behalf of eleven South Pacific states spread out across the Pacific Ocean. The university is funded on a regional basis by member countries. The library is managed by professional librarians. The library is increasing its investments in online database and periodicals subscriptions and embarking on a digitization program.

Part I. Comments on several issues concerning academic libraries from an international perspective. Availability of electronic resources in academic libraries; Factors affecting academic libraries around the world; Details of a solution to problems in North American and European libraries.

Describes an instrument for measuring service quality at polytechnic libraries in Singapore. Development of the data collection instrument; Comparison with New Zealand's instrument; Service quality changes over time; Dimensions of service quality.

Focuses on the gap reduction between customer expectations and the actual service provided within New Zealand university libraries. Objectives of the research; Questionnare used in the research; Number of responses by indicator; Ranking of the statements; Rotated factor pattern; Conclusions.

Focuses on the issue of measuring effectiveness in library performance. Description of measuring effectiveness; Models of organizational effectiveness; Details of the models; Other aspects of library performance. INSET: Appendix..

Abstract: Although the digital environment has played an important role in the transformation of more library services into e-services, no published survey instrument focuses exclusively on examining library e-service quality. This article presents such an instrument and reports on a pilot study that applied it to university students. The primary objective is the development of an instrument that will enable libraries to investigate e-service quality locally. Active listening to customers, as this study emphasizes, provides two-way communication between the library and its users. Further research needs to explore the features and dimensions identified in e-SERVQUAL for libraries. [Copyright &y& Elsevier]

Discusses service quality evaluation among academic libraries in New Zealand. Ways of assessing libraries; Instruments for evaluation; Development of a self-reporting data collection instrument.

This paper reports on research into undergraduate students' engagement with university library social media. Social media (SM) applications enable university libraries to reach users in ways that may better meet their needs and preferences, but evidence suggests that undergraduate students' engagement with library social media is limited. This raises the question of whether libraries have a good understanding of student preferences for library SM content and approaches and whether students want to engage with the library at all through SM applications. This research aimed to identify if, how and why undergraduate students in select Nigerian universities engage with their library's SM through a questionnaire survey drawing on the Elaboration Likelihood Model (ELM) of persuasive communication. The results indicate that most students are unaware of university library SM posts. Those who are aware prefer content related to events and happenings on campus as well as news about library service developments. Results of the multiple regression reveal that students attach importance to the content of SM posts suggesting that the university library may still be able to reach them through social media for more meaningful interactions. Recommendations for the management of the content and approach to SM communications for university libraries are provided. [ABSTRACT FROM AUTHOR]

Explores technology trends in the Australian university system. Impact of the trends on the provision of library services in universities; Development of the online agenda within universities; Component of the integrated online communication module of Griffith University; Outline on how University of Queensland's library responded to demands placed by the technology trends.

Reports on the status of academic libraries in Germany. Details on higher education system in Germany; Factors that influence the overall situation of academic libraries in Germany in 2002; Groups of staff in academic libraries.

Examines the general environment of higher education libraries in Great Britain, especially the impact of government initiatives and legislation on a national and regional scale. National and regional developments; Variety of legislation which have an impact on higher education; Proposal for a Distributed National Electronic Resource for learning and teaching.