1. Application of fuzzy Delphi technique to identify analytical lenses for determining the preparation of free and open source software projects for user experience maturity.
- Author
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Namayala, Phesto P. and Kondo, Tabu S.
- Subjects
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OPEN source software , *CAPABILITY maturity model , *DELPHI method , *USER experience - Abstract
• Preparing to achieve higher levels of UX maturity of desktop-based FOSS projectsis imperative for the projects' success. • The FOSS community has limited studies,techniques, and analytical lenses forassessing its preparation for projects achieving higher levels of UX maturity. • The Current preparation interventions are not consistently applied across projects and lack methodological rigor. • This study adopted the fuzzy delphi method to create and rank ten (10) lenses to determine the preparation of the desktop-based FOSS projects to achieve higher levels of UX maturity. • Recommendations and suggestions for future studies derived from the results are presented. User eXperience (UX) significantly influences the success of free and open source software (FOSS) projects and is measured using UX capability maturity models (UXCMMs). Every organization desires higher levels of UX maturity; however, it requires upfront preparations and process quality control. Harmonizing processes and analytical lenses for determining preparation for UX maturity are still challenging, and studies to create them are limited. The analysis is ad hoc and based on the actors' will and experiences. This study proposes and validates analytical lenses. Findings show that UX experts agreed that the lenses could be used with a consensus percentage of 81 %, the threshold value (d) = 0.112, and crisp values greater than α-cut = 0.5. On validation, 47.57 % of stakeholders agreed, and 52.43 % strongly agreed they were relevant. Results help evaluate the status quo and change culture and policies toward ideal preparation. Two areas are suggested for future research. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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