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This research seeks to examine talent management (TM) practices in small and medium-sized enterprises (SMEs) within the hospitality industry. Specifically, the views of SME owner-managers in the hotel and restaurant sector are examined. There appears to be challenges unique to SMEs within this sector (e.g., resource constraints, poor reputation) that can potentially result in a loss of competitive advantage. Therefore, research aligned within this context is an issue of importance.\ud \ud This paper draws primarily upon semi-structured interviews with five entrepreneurial owner-managers of SMEs in the hotel and restaurant sector. An inductive thematic analysis identified main themes that emerged from the interview data.\ud \ud Findings revealed that there is a clear commitment towards training and development for employees, however this initiative is primarily driven by employees identifying their own training needs. The ad hoc TM practices are largely influenced by day-to-day business pressures, due to the nature of the hospitality industry. The absence of formalised TM practices, however, does not imply the lack of strategies in place for people management and development.\ud \ud Practical implications: This research aims to develop a better understanding of entrepreneurial owner-managers’ perceptions of TM, strategic TM practices that they may or may not adopt, and current TM challenges that they encounter. Key issues relating to defining, attracting, retaining, and developing talent are discussed, followed by several practical recommendations.\ud \ud This research examines a relatively under-researched yet significant sector of the hospitality industry and provides deeper insights into the dynamics of TM in SMEs.

PurposeThis study aims to examine the relations between teachers' perception of parental involvement and teacher satisfaction. It further aims to investigate how this relationship may be moderated by interpersonal personality traits.Design/methodology/approachA questionnaire was conducted; participants were 572 classroom teachers who teach at public elementary schools in Taiwan.FindingsHierarchical regression results indicated that parental involvement at home was considered the most effective factor influencing teachers' satisfaction, followed by teacher‐parent contact. Parental involvement at school was less important. Furthermore, extraversion moderates the relationship partially; teachers low in extraversion perceived home‐based involvement associated with teachers' satisfaction more strongly than those high in extraversion. In contrast, the study found no moderating effect for agreeable teachers.Originality/valueThis article presents an original empirical study that expands the model of parental involvement in order to improve understanding of how teacher's perception of parent involvement is linked to teacher satisfaction.

Purpose – The purpose of this study is to investigate how information literacy can enhance job performance in the workplace setting.Design/methodology/approach – Building on extant research, an integrated framework in which information literacy is related to person‐job fit which in turn influences job performance is proposed. A survey questionnaire was administered to a convenience sample of 427 current employees in financial institutions in Taiwan. Structural equation modeling was used to test the hypotheses.Findings – Results indicate that there is a positive relationship between dimensions of traditional literacy and computer literacy toward person‐job fit. In addition person‐job fit is an effective predictor of job performance. Finally person‐job fit partially mediates the relationship between information literacy and job performance.Originality/value – This study highlights the importance of information literacy when predicting job performance. Managers could benefit by understanding the antecedents ...

PurposeThis paper aims to investigate how marketing tactics can enhance parents' loyalty in the educational context. Building on extant research, it proposes an integrated framework in which perceived marketing tactics are related to school image, which in turn is related to parents' loyalty.Design/methodology/approachFive marketing tactics are selected. A questionnaire is constructed, and data are collected from 1,200 parents of schoolchildren studying in 60 elementary schools in Taiwan. A multiple regression analysis is conducted to analyze the data.FindingsThe results show that the selected marketing tactics all significantly and meaningfully predicted the perception of school image, however promotion tactics were the most effective strategy. In addition school image is an effective predictor of parents' behavior. Finally school image mediates the relationship between marketing tactics and parents' loyalty.Originality/valueThe finding suggests that school administrators can use marketing tactics in order to enhance school image that in turn leads to parents' school choice and word‐of‐mouth.

PurposeThe purpose of the paper is to investigate the relationship between customer perceptions of public relations (PR) and customer loyalty; to test for the moderating role of brand image in that relationship.Design/methodology/approachData were collected in a survey of customers of the insurance industry in Taiwan, using a questionnaire designed on the basis of focus‐group discussions with 30 consumers. Hierarchical regression analysis of data from 367 respondents was used to test two hypotheses.FindingsThe results show that consumers' perception of an organisation's PR practice is an antecedent of loyalty. The impact of public relations perception (PRP) on customer loyalty is stronger and more significant when the brand image is favourable. If it is unfavourable, the effect of PRP on customer loyalty is negligible.Research limitations/implicationsThis study extends previous research by examining the moderating role of brand image. Further research is indicated, to identify the key moderators of the driving force of PR in relation to customer relationship marketing.Originality/valueThis paper proposes an original eight‐item scale for the assessment of customer PRP activity, which can be applied in practice to measure its effectiveness under different brand‐image conditions.