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Purpose: Assistive technology (AT) is like the eyes of visually impaired users (VIUs) and plays a vital role in making them independent in accessing a wide range of library resources and services. It is a revolutionary way to improve the academic performance of VIUs and amalgamate them into mainstream library services. This paper aims to explore the familiarity and understanding of AT among VIUs in accessing library resources and services of three special institutes of Haryana state, India. Design/methodology/approach: The study used a survey method, and data were collected using an online questionnaire. The questionnaire consisted of closed-ended questions focused on participants' familiarity, understanding and key barriers VIUs face in accessing existing AT facilities. Scope of the study is to include three special institutions' libraries serving to VIUs in Haryana (India). Purposive sampling technique was adopted for data collection. The data are tabulated and analyzed with descriptive statistics methods using Statistical Package for Social Sciences (SPSS) software version 20.0, and the results are presented in tables, diagrams and graphs. Findings: The study found that most of the VIUs are highly familiar and reported an expert understanding of Daisy player and digital voice recorder, whereas refreshable Braille display, Braille printer/embosser and scanning and reading devices are least familiar with and reported poor understanding. In the software category, it is noted that VIUs are more familiar with screen reading and speech synthesizer software than other software, and participants confirmed a good understanding of the said software. Practical implications: The literature review revealed that the majority of library staff in the institutions being investigated had limited knowledge about the availability of the most suitable AT tools. So, the study will be beneficial for them to select the most popular AT tools for their libraries to amalgamate VIUs. The study also highlights some barriers VIUs face in using the existing AT facility of their respective libraries that may be helpful for librarians to understand the root cause of low utilization of available AT tools and how to address this problem effectively. The study can also help policymakers in formulating AT policies for academic libraries. Findings will also help to develop a cost-effective AT workstation suiting the needs of VIUs. Originality/value: This study will provide an idea to library professionals about which AT hardware and software are more popular among VIUs and useful for developing/improving cutting-edge AT facilities in their libraries to amalgamate VIUs in the mainstream of the library. [ABSTRACT FROM AUTHOR]

Purpose: This empirical study aims to measure the performance of electronic service quality and related infrastructure in a state university library and suggests the strategies for further improvement based on this study. Design/methodology/approach: The data collection was done through a survey questionnaire based on the 22 attributes of four e-Service quality dimensions rated on five-point Likert scale. The sample population consisted of 239 respondents comprising of different categories of users of university library. Findings: The results of this study indicated that all four dimensions rated by the users fell between mean score 3 to 4 (good), the highest score was received in dimension online public access catalogue (OPAC) and internet service with followed by Library website, Library electronic equipment's and e-User education. Out of total 22 e-Service quality attributes, none of the attributes received score above 4 (excellent), which indicates that still university library need to improve the current performance of e-Service quality and to take remedial steps to enhance the existing e-services and infrastructure. Practical implications: Findings from this study could assist university library authority to sustain and enhance performance of e-Services that could achieve the core journey of the modern university libraries. Originality/value: This study was the first endeavour for measurement of the performance of e-Service quality and related infrastructure of federal university libraries in India. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study is to assess the impact of advent of electronic information resources on "academic and carrier related core aspects of user performance". Design/methodology/approach: Seven sampled agricultural universities across northern India were surveyed personally by the investigator for collecting data about the questions under investigation through a structured questionnaire. The response of the users for each statement under investigation was collected with simple "Yes"/"No" option. The investigator also resorted to the telephonic and e-mail communication to collect prompt response and had a personal interaction with respondents to substantiate the collected responses and remove any ambiguity thereof. Findings: It is found that the majority of respondents are of the opinion that due to advent of e-resources the users' interest in studies has enhanced (62.90 per cent) and that the e-resources have played a significant role in timely completion/submission of their study related assignments (74.30 per cent). It is also evident that a good proportion of respondents agree that the advent of e-resources has laid a positive impact on performance of users in "academic examinations" (50.80 per cent), "competitive examinations" (52.80 per cent), and the "interviews" (46.18 per cent) they face. Statistically, it is also verified that the performance of users with respect to five aspects investigated in this study is significantly associated with advent of e-resources (p < 0.01), whereas it does not show any association with one aspect i.e. "timely completion of an academic degree". Research limitations/implications: The findings are based on mere opinion of users and need to be verified by devising a well-articulated methodology for verification of the user performance related facts both in print and electronic eras, independent of the users' opinion. Practical implications: The findings of this study shall prompt the budget allocating authorities of the libraries to reformulate their fund allocation policies. Findings of this study shall act as logical basis to enhance budget for improving the volume of e-resources. These also emphasize the fact that a provision of recurring fund needs to be created for facilitating single window based anytime anywhere access to the available e-information base, which may include annual subscription charges for availing (i) proxy software services for remote access and (ii) federated search engine for single window searching. Originality/value: This is first work of its nature in northern Indian agricultural libraries. The findings will be useful for the authorities to decide about the degree of importance the libraries need to endorse with the procurement of information resources in electronic form. The study will really inspire the researchers and librarians to conduct similar studies in other specific domains of knowledge and come out with significant findings and suggestions. [ABSTRACT FROM AUTHOR]

Purpose – The present study aims to investigate the experience, contribution and opinions of users of respective institutional repositories (IRs) developed in India. Design/methodology/approach – The survey method was used. The data collection tool was a web questionnaire, which was created with the help of software provided by surveymonkey.com Findings – It was observed that 85.94 percent of respondents (154) were aware of the IR facility/service and 14.05 percent (26) were not aware of IR. More than half of the respondents, i.e. 52.43 percent (97), learned about the IR service through links provided on institutions' websites. About 36.21 percent of the respondents had not contributed to any type of repository, while 25.94 percent of respondents had contributed to their IR. A higher percentage (16.76 percent) of respondents felt it was an "easy and fast way to communicate research results". The majority of the respondents, i.e. 113 (61.08 percent), were willing to deposit symposium/conference/seminar papers. The most important reason for contribution was found to be preservation of documents for the future. Peer review was very much acceptable as a quality control mechanism. More than half of the respondents (57.84 percent) wanted to provide open access without any barrier for their ideal repository. Research limitations/implications – Only users of the respective Indian institutional repositories are studied, and the findings are compared with other studies. Originality/value – This is the first detailed study focusing on the users and their experience of institutional repositories. [ABSTRACT FROM AUTHOR]

Purpose – The aim of this paper is to study the impact of internet search engine usage with special reference to OPAC searches in the Punjabi University Library, Patiala, Punjab (India). Design/methodology/approach – The primary data were collected from 352 users comprising faculty, research scholars and postgraduate students of the university. A questionnaire was designed as the data collection tool to obtain information on the impact of the web on OPAC. The data thus collected were analysed with the help of the SPSS (version 14.0) statistical package to present the findings in percentage and ranking formats. Findings – The study revealed that the information-searching behaviour of academicians was changing significantly in the web environment. A large number of users explored the web to garner relevant information for academic purposes. The majority were influenced by search engines because they also used OPAC, like the search engines. It is also clear from the study that internet search engines not only affected OPAC users in developed countries, but also impacted upon the less developed countries like India. Thus, it is more a battle of survival and sustainability for the OPAC vis-à-vis its close contemporary the web-search engine. Originality/value – This is a pioneering work in India studying the impact of web searching on OPAC users. Keeping in perspective the approach of twenty-first century users, the present research suggests recommendations for designing a user friendly OPAC that entails simplistic search strategies for university libraries of India and other developing countries. [ABSTRACT FROM AUTHOR]