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Purpose – The purpose of this research paper is to explore the impacts of e-business technology adoption at process level in SMEs. Design/methodology/approach – The paper reviews a range of literature and mainstream models relating to e-business impacts in SMEs and then focuses on two in-depth case studies. The cases draw their empirical material from the involvement of the authors in e-business project management in these two companies. Findings – The two case studies show significant impacts of e-business technology at process level. They also illustrate how contrasting information systems strategies can successfully embrace e-business process change, and suggest the importance of organisational issues in determining the degree of benefits delivery. Research limitations/implications – The paper suggests a framework for analysing the impact of e-business at process level that can be used with other SME case studies. Practical implications – The suggested assessment framework can be used for comparison with e-business implementations in other SMEs. Originality/value – The value of the case studies lies in their originality and the paper highlights the potential impacts and benefits of e-business at process level. The suggested assessment framework builds on existing models and concepts but provides an update and customisation relevant to today's e-business technologies and business environment. [ABSTRACT FROM AUTHOR]

Purpose – This paper aims to present an assessment framework which captures the essential characteristics and holistic success factors for disruptive innovation based on the original theory of Christensen, a number of clarifications as reported in the literature and a study of known, successful cases in the literature.Design/methodology/approach – The framework was designed based on the improved understanding of disruptive innovation challenges and on the holistic consideration of innovation as a dynamic process. It consists of structured questions which could be used to guide detailed data collection and analysis needed to answer the key questions which constitute the assessment framework. They are grouped under market positioning, technology and other favourable drivers.Findings – A simple yet comprehensive assessment framework for disruptive innovation has been developed. Two of the known successful cases, namely the steel minimill of Nucor and the 3.5 inch disk drive of Conner/Seagate, were presented in more detail to illustrate the use of this systematic framework in assessing the success potential of these cases of disruptive innovations in either the low-end or new markets. A third and fairly new example, that of the limited mobile phone system/product of UTStarcom, was then presented to illustrate a case where the framework revealed reasons for potential failure. A fourth example of Google's web-based office applications then illustrated how the framework might be used to study the disruptive potential of a new product.Originality/value – This paper enables a more accurate and systematic assessment of disruptive innovation. The framework also has the potential to be further developed into a systematic tool for answering the question of whether the disruptive innovation theory could indeed be used to provide ex ante prediction of the success of a new disruptive innovation. [ABSTRACT FROM AUTHOR]