1. A configuration management database architecture in support of IBM Service Management
- Author
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Messaoud Benantar, Shaw-Ben Shepherd Shi, S. Patel, Hari Haranath Madduri, R. Baker, Larisa Shwartz, M. Surendra, Naga A. Ayachitula, and C. Corley
- Subjects
General Computer Science ,Database ,Computer science ,business.industry ,Engineering support ,Data management ,computer.software_genre ,Computer Graphics and Computer-Aided Design ,Theoretical Computer Science ,Configuration Management (ITSM) ,Computational Theory and Mathematics ,Data model ,Configuration management database ,IBM ,business ,computer ,Software ,Information Systems ,Configuration item ,Software configuration management - Abstract
In this paper, we present the architecture of the IBM Tivoli® Change and Configuration Management Database. Its main features include a rich data model, automatic discovery of data for configuration items, visualization of application dependencies on configuration items, and multicustomer support. We discuss implementation topics, such as relationship management, composite configuration items, data federation, reconciliation of data from different sources, a security model for multicustomer support, and integration of change-management and configuration-management processes.
- Published
- 2007