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Research on the active behavior of employees from the perspective of organization has become a research hotspot in the organizational field. This paper explores the role of inclusive leadership, organizational commitment, and organizational justice in influencing the active behavior of new generation employees. Through hierarchical regression and bootstrap analysis, the findings reveal that there is a partial intermediary role of emotional commitment, normative commitment, and continuous commitment between inclusive leadership and active behavior. Organizational justice has a regulatory effect on the mediating role of emotional commitment and continuous commitment. The impact of emotional commitment and continuous commitment on active behavior increases with the increase of organizational justice. Organizational justice does not have a regulatory effect on the mediating role of normative commitment.

The paper firstly summarizes present service quality in internet environment based on the review on traditional service quality researches and expounds service features in internet environment: service in internet environment is much more intangible, the seperability of service is promenience, while perishablity and heterogeneous are weaken; perceived service quality is more stable and services of variety coperate websites are similar. After that, this paper points the limitations of existing researches and believes we ought to define service quality characteristics in internet environment, explore the service quality expectation, perception path and mechanism in terms of 3 phases of e-transaction in B2C market, and then construct a new perceived service quality model and evaluation system based on corporate website.