Search

This study explores knowledge management (KM) practices in a public hospital in Malaysia. Healthcare practitioners are a knowledge-based community that depend on KM activities. However, little study has explored the KM process in a clinical environment. This paper focuses on KM practices among clinicians particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organisation. The paper's primary goal is to examine how clinicians use KM process and to develop a KM model. This study aims to provide a model that will add to the existing models on KM process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how KM process is being practiced in their organisation. [ABSTRACT FROM AUTHOR]

This paper investigates the applicability of contemporary firm-level innovation concepts to a developing country context by drawing on the results of a survey of Malaysian manufacturing and service establishments. We build on Keith Pavitt's 'technology trajectories' framework to empirically test the effect of firms' structure, strategy, resources, and environment on the probability of their product, process, and organisational innovations across various sectors. We find that Malaysian firms possess relatively high process and organisational innovation capabilities, but lag in new product development. Further, they more frequently utilise a variety of 'soft factors' like employee training, knowledge management practices, and collaboration with market actors as inputs to innovation rather than formal R&D. We conclude by discussing the implications of our findings about Malaysian firms' technology trajectories to innovation policy in that country. [ABSTRACT FROM AUTHOR]