1. Towards a communication-based typology of management control modes: showing the relevance of communicative action for entrepreneurial settings
- Author
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Stephanie Thiery Dubuisson, Tawhid Chtioui, Dauphine Recherches en Management (DRM), Université Paris Dauphine-PSL, Université Paris sciences et lettres (PSL)-Université Paris sciences et lettres (PSL)-Centre National de la Recherche Scientifique (CNRS), ICN Business School, Centre Européen de Recherche en Economie Financière et Gestion des Entreprises (CEREFIGE), and Université de Lorraine (UL)
- Subjects
Typology ,Entrepreneurship ,Economics and Econometrics ,Knowledge management ,Process (engineering) ,Computer science ,Interpersonal communication ,entrepreneurship ,control modes ,[SHS]Humanities and Social Sciences ,0502 economics and business ,Relevance (information retrieval) ,Business and International Management ,entrepreneurial settings ,communication ,business.industry ,05 social sciences ,innovation ,MCS ,management control ,Communicative action ,communicative action ,Organizational communication ,typology ,business ,management control systems ,050203 business & management ,Management control system - Abstract
International audience; This study uses Habermas's Theory of Communicative Action to illustrate the relevance of adopting a communication-based approach in order to better understand the management control process. We develop a three-dimensional measurement model to analyse the act of communication in the management control process in terms of organisational communication, interpersonal communication and managerial communication. We use this model to propose a typology of management control modes and define four modes of communication for the management control process: communicative, relational, command-control and informative. We found that one situation corresponds to highly efficient communication, based on mechanisms for circulating and sharing organisational information. Our results and typology support the idea that communication is a crucial item within the management control process and that it enables it through two specific channels: interpersonal and organisational communication. This communicative management control mode is consistent with new challenges and growth opportunities that emerge in settings such as the ones of entrepreneurship.
- Published
- 2020
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