1. Does One-Stop Searching Really Serve All?
- Author
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L. Balas, Janet
- Subjects
- *
INFORMATION services , *INFORMATION professionals , *INFORMATION resources , *LIBRARY users , *LIBRARY automation , *CUSTOMER satisfaction , *CATALOGING - Abstract
The article focuses on the emergence of the one-stop, do-it-yourself shopping trend in the U.S. and how the trend affects libraries. According to the author, she noticed two contradictory trends in retail: self-service and individual customer service. For those who have been in the library profession since the days of the card catalog, the integrated library system appeared to be the ultimate in convenience for both the profession and their patrons. The appeal of one-stop searching is obvious, but it seems that it is not an easy goal to achieve. The profession should continue discussing and search solutions and reference services to make sure their patrons always find what they are seeking.
- Published
- 2006