1. Measuring The Quality of Website Services covid19.kalbarprov.go.id Using The Webqual 4.0 Method
- Author
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Dwiza Riana, Eka Herdit Juningsih, Achmad Rifai, Rosi Kusuma Serli, Kartika Handayani, and Sri Hadianti
- Subjects
Service (business) ,History ,business.industry ,Computer science ,Quality of service ,media_common.quotation_subject ,User satisfaction ,Information quality ,Validity ,General Physics and Astronomy ,Usability ,Computer Science Applications ,Education ,World Wide Web ,Publishing ,Quality (business) ,business ,media_common - Abstract
Website covid19 kalbarprov go id is a website that serves as a medium for spreading information about the spread of the coronavirus in West Kalimantan Currently, the number of covid19 kalbarprov go id website users is very large because many people want to know the latest information about the coronavirus in the West Kalimantan region Therefore it is necessary to measure the level of user satisfaction on the site covid19 kalbarprov go id The purpose of this study is to determine thelevel of user satisfaction with website services using the Webqual 4 0 method Webqual is one method of measuring website quality based on the perception of end-users Webqual variables are usability, information quality, service interaction quality, and user satisfaction In processing research data using the smartPLS application to determine the level of validity and reliability of the data obtained The results showed that usability, information quality, and service interaction had a positive effect on User Satisfaction So it can be concluded that the quality of usability, quality ofinformation, and quality of service interaction affect the satisfaction of website users covid19 kalbarprov go id © 2020 Published under licence by IOP Publishing Ltd
- Published
- 2020
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