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A case study was conducted to evaluate the users' level of satisfaction with the Pontifical Institute of Theology and Philosophy, Alwaye (PIA) Library at Mangalapuzha Campus. The respondents were the resident seminarians of St. Joseph Pontifical Seminary, Alwaye and they belonged to the faculty of theology and philosophy. A total of 152 responses were received with a response rate of 86.86%. The study concluded that the overall satisfaction of respondents with the library resources and services was 76%. Results showed that the majority of the respondents satisfied with library timings and visited the library for the purpose of referring to books and journals. The reference section of the library was the most relied on the area and the encyclopedia collection was the most relied on resources. The results of this study would help both the PIA administration and St. Joseph Pontifical Seminary authority to take serious steps to strengthen and improve the resources and services. [ABSTRACT FROM AUTHOR]

Rapid growth of technology change the way of people to search, acquire, arrange and retrieve of information. The impact of technology has greatly affected on information searching pattern of college students. It's a high time for traditional libraries to change their approach as the availability of the digital resources is growing day by day. Librarian has the responsibility to identify what kind of information needed by the users and how it can be provide them effectively. Thus academic libraries need to upgrade their facilities to cope up with the changing needs of users. Library need to implement more technology-based infrastructure to fulfil the growing desires of user. The product of this study would be helpful to gain information seeking awareness among the college students and the study may motivate library professionals to know the existing scenario of college libraries and it may be supportive to implement suitable plan and policy to improve existing library systems in keeping with the changing desire of users. Purpose: The main purpose of the study is to discover the information needs of Maharaja Bir Bikram college library users along with their information seeking behaviour and also establish the existing library scenario of the college. Objectives: To identify the information needs and searching behaviour of concerned college library users. And to discover the obstacles faces by the users while seeking information and provide appropriate suggestions to overcome the situation and to find out the level of user satisfaction. Methodology: For the present study a survey was conducted on Maharaja Bir Bikram College library users by the use of simple random sampling method with a set of questionnaire includes 15 questions. The primary data were collected from 301 respondents and the secondary data were gathered from previously published relevant literature. Collected data were presented in tabular form and Microsoft excel was used to analysed the data. Findings: The findings showed that maximum number of students visit library for access books to achieve academic success. It also discovered that most of the students are not aware about library collections and services as well as library e-resources therefore they preferred print materials as first choice. Problems faces by the respondents are nonavailability of updated study materials, shortage of information searching skill, lack of cooperation from library staff, shortage of current information sources. The investigation enables that user are not more satisfied with their college library resources and services. Originality: The study is an original innovative work which has been created independently and not published anywhere. [ABSTRACT FROM AUTHOR]

The rationale of this report was to evaluate the current use of electronic resources among users of medical college libraries in Multan division. Moreover, mean variation about medical e-resources in respect of awareness, satisfaction, utilization and barriers with respondents' gender trait were also explored. This study used a questionnaire to conduct a cross-sectional survey research design. The survey questionnaire was send to the target population of medical college libraries users in Multan division of Pakistan and response rate was 88 per cent. The findings of the study shows that users of the medical libraries were slightly aware about the medical e-resources and majority of the participants were used medical e-resources for education, learning and to update knowledge purposes. In addition, Medical e-resources that are MEDLINE, PubMed, Springer Link, Science Direct, Black-Well Synergy and ProQuest Database were utilized rarely by the respondents. Users are partially satisfied with medical e-resources of libraries. Lack of training/orientation, low speed of internet, energy crisis/load shedding, lack of printing facility, non-availability of full text access to the most of Journals, lack of awareness, information overload and inadequate IT infrastructure were the major problems faced to medical colleges library users while using e-resources. There is no statistically significant difference in the mean scores of awareness, utilization, satisfaction and barriers about the medical e-resources with respect to male and female. The findings allow library professionals to be more effective, proactive, and successful in achieving digitize library services and resources. This study also made a significant contribution to the existing literature on medical e-resources and services. The findings could contribute in the promotion of digital library services and products, as well as virtual culture, in Pakistani medical college libraries, particularly in the Multan Division. [ABSTRACT FROM AUTHOR]

Users' satisfaction is always paramount to the existence of any academic library. The need to meet the information needs of its users, the staff attitude to encourage client's patronage and an inviting environment that is conducive for reading. Against this backdrop, the study was designed to gauge the perception on the relevance of the library resources, satisfaction of the library staff attitudes and perceived barriers to satisfaction. The study survey was conducted among the students of Oyo State College of Health Science and Technology Ibadan. [ABSTRACT FROM AUTHOR]

This paper analyses customer satisfaction with services of the Sokoine National Agricultural Library (SNAL) using a mixed method approach. Both qualitative and quantitative data were collected using questionnaire and interviews, which were supplemented by document analysis. A total of 72 respondents were selected using simple random and purposive sampling procedures. Data were analysed descriptively and were presented in tables, pie charts and percentages. The expectancydisconfirmation theory with Four-Level Zone of Tolerance (ZoT) developed by Oliver (1980) guided data analysis in this study. Findings indicate that leaning materials and services provided by SNAL are relatively sufficient due to satisfaction level of majority of customers being over 50%. This shows that the library has relevant learning materials which mostly meet users' satisfaction. However, some respondents showed dissatisfaction with challenges they faced in accessing library resources due to: poor arrangement of books in shelves that made users to spend a lot of time in searching materials, lack of adequate security in the Library that made some users' properties in their bags temporarily kept in the library being stolen and lack of good customer care practices from some library staff. The study recommends the factors prompting users' dissatisfaction be addressed so as to regain customers' satisfaction and loyalty to the library. [ABSTRACT FROM AUTHOR]