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The aim of this article is to analyse life conditions for families with children and young people with disabilities. Special focus is on: legislation, management and organisations, social support and service, housing, education, work and daily activities and leisure activities. The method used is a case study including interviews with parents and professionals. The study also includes an analysis of documents and regulations. The study shows that the support system is transparent and accessible. At the same time managers in the municipalities' social care services interpret their responsibility in different ways thus affecting the support and service for the families. Even though the families have legal rights to a wide range of support and service, the parents have to work to gain access to these and for user influence to be exerted.