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This paper aims to explore the potential offered by emotion recognition systems to provide a feasible response to the growing need for audience understanding and development in the field of arts organizations. Through an empirical study, it was investigated whether the emotional valence measured on the audience through an emotion recognition system based on facial expression analysis can be used with an experience audit to: (1) support the understanding of the emotional responses of customers toward any clue that characterizes a staged performance; and (2) systematically investigate the customer's overall experience in terms of their overall satisfaction. The study was carried out in the context of opera live shows in the open-air neoclassical theater Arena Sferisterio in Macerata, during 11 opera performances. A total of 132 spectators were involved. Both the emotional valence provided by the considered emotion recognition system and the quantitative data related to customers' satisfaction, collected through a survey, were considered. Results suggest how collected data can be useful for the artistic director to estimate the audience's overall level of satisfaction and make choices about the specific characteristics of the performance, and that emotional valence measured on the audience during the show can be useful to predict overall customer satisfaction, as measured using traditional self-report methods. [ABSTRACT FROM AUTHOR]

Nowadays, web designers are forced to have an even deeper perception of how users approach their products in terms of user experience and usability. Remote Usability Testing (RUT) is the most appropriate tool to assess the usability of web platforms by measuring the level of user attention, satisfaction, and productivity. RUT does not require the physical presence of users and evaluators, but for this very reason makes data collection more difficult. To simplify data collection and analysis and help RUT moderators collect and analyze user's data in a non-intrusive manner, this research work proposes a low-cost comprehensive framework based on Deep Learning algorithms. The proposed framework, called Miora, employs facial expression recognition, gaze recognition, and analytics algorithms to capture data about other information of interest for in-depth usability analysis, such as interactions with the analyzed software. It uses a comprehensive evaluation methodology to elicit information about usability metrics and presents the results in a series of graphs and statistics so that the moderator can intuitively analyze the different trends related to the KPI used as usability indicators. To demonstrate how the proposed framework could facilitate the collection of large amounts of data and enable moderators to conduct both remote formative and summative tests in a more efficient way than traditional lab-based usability testing, two case studies have been presented: the analysis of an online shop and of a management platform. Obtained results suggest that this framework can be employed in remote usability testing to conduct both formative and summative tests. [ABSTRACT FROM AUTHOR]

Advanced Driver-Assistance Systems (ADASs) are used for increasing safety in the automotive domain, yet current ADASs notably operate without taking into account drivers' states, e.g., whether she/he is emotionally apt to drive. In this paper, we first review the state-of-the-art of emotional and cognitive analysis for ADAS: we consider psychological models, the sensors needed for capturing physiological signals, and the typical algorithms used for human emotion classification. Our investigation highlights a lack of advanced Driver Monitoring Systems (DMSs) for ADASs, which could increase driving quality and security for both drivers and passengers. We then provide our view on a novel perception architecture for driver monitoring, built around the concept of Driver Complex State (DCS). DCS relies on multiple non-obtrusive sensors and Artificial Intelligence (AI) for uncovering the driver state and uses it to implement innovative Human-Machine Interface (HMI) functionalities. This concept will be implemented and validated in the recently EU-funded NextPerception project, which is briefly introduced. [ABSTRACT FROM AUTHOR]