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The article discusses the creation of a User Experience Department at the Darien Library in Darien, Connecticut, headed by assistant director of innovation and user experience John Blyberg. According to the article, this department evaluates every part of library service interaction and implements service elements to address users' expectations. The library's radio frequency identification implementation and integrated automated materials handling system are discussed.

Editorial. Discusses how libraries exist in the new economy and in the old economy. Example of the long-range planning of Darien Library in Connecticut; How reinventing libraries is taking place worldwide; Demands of library users regarding content and services; Benefits of library planning and promotion.

Reports on the programs of Faxon Branch Library in Connecticut, which aimed at recruiting library users.

Reports on the development of the 'non-program' by a group of Connecticut public libraries which encourages library users to stay home and read one night a week.

Reports on the availability of word processors for library users in Storrs, Connecticut-based University of Connecticut at $1.50 per hour.