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Presents the views of Cleveland Public Library's director, Marilyn Gell Mason, on how to provide the best library service. Discussion of how the library offered access to complete Associated Press (AP) reports during Operation Desert Storm; View that the library is able to predict what library users need and respond in a timely way to these needs; Construction of a dial-up service by the library, which offers in its online catalog a current index to articles in a number of magazines and other information on periodicals and library materials; Thoughts of Mason the partnerships of the library with electronic publishers, including software and database publishers.

Reports news related to libraries as of January, 2003. Additional funding for sixty additional staff positions at the Jacksonville Public Library in Florida; Recommended raises for staffers at the Akron-Summit County Public Library; Use of a public library computer at the Warren Public Library in Michigan by a teenager who sent e-mail messages to the U.S. Federal Bureau of Investigation threatening to kill U.S. President George W. Bush; Retirement of Harold Billings, director of general libraries at the University of Texas at Austin; Other news.

Reports that the Toledo-Lucas County Public Library in Ohio reopened its main facility in late August 2001, after a three-year renovation project. Addition of more space, public-access computers, Internet access ports, and a technology center; Funding for the project.

Reports on the success of the dial-in catalog access at the Cleveland Public Library (CPL) in Ohio. Way that CPL is the first public library in the U.S. to offer a service linking personal computers with the online library catalog; Plans of the library to add another eight phone lines to the service, due to its popularity among library users; Agreement of the trustees of the CPL to a long-range capital plan which will change the main library's physical arrangement and service delivery system.

Criticizes the code of conduct devised by a group of young adult librarians in Ohio which is directed solely towards its young adult patrons. Discriminatory nature of the document; Acceptance by most librarians in the state of the idea behind the formulation of the code of conduct; Negative effect on young adult users of libraries. INSET: Code of Conduct..