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Objectives: To know the experiences of users of a Psychosocial Care Center for alcohol and drugs in Minas Gerais. Method: This is an exploratory, descriptive and qualitative approach. The sample was composed by 18 participants determined by the saturation technique. The data collection was done through a semi-structured interview with four guiding questions, recorded, transcribed, and through the technique of content analysis, resulted in four categories. Results: Revealed that the greatest difficulty in adhering to treatment is the disruption of family ties correlated with social difficulties such as social exclusion and street dwelling. For most, the way in which the host occurs interferes with adherence and abandonment of treatment. They also report the lack of structure of the collective environment and recreational activities. Conclusion: Users reported as a facilitator for adherence to treatment, welcoming, active listening of professionals and the family as an essential support. It has as incipient the infrastructure of the establishment, the leisure activities and the therapeutic workshops.