203 results on '"Call centre"'
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2. The Value of Emotions
3. Customer Experience Is Complex
4. Some Key Things That Make Subjective Data Different from Objective
5. Right Commercial Principles
6. Missing Links in Service Value Chain Analysis—Space, Identity and Inequality in Brazilian Call Centres
7. Cyberbullying at Work: Experiences of Indian Employees
8. Positioning Virtual Workers Within Space, Time, and Social Dynamics
9. Dealing with Angry Western Customers in Asian Call Centres: A Cultural Divide?
10. Profiling Agents and Callers: A Dual Comparison Across Speaker Roles and British versus American English
11. Capitalism, Worker Exploitation and Time Conflict
12. Leadership Style of Indian Women in the Context of the GLOBE Cultural Framework
13. Introducing Metric Power
14. Lessons and Conclusions
15. Case Five: TalkTalk and CCI Transform a Supplier into a Partner
16. South Africa BPO Case Studies: An Overview
17. Cases Three and Four: Launch Pads and Landing Strips — Full Circle Navigates Two Newcomers to South Africa’s BPO Industry
18. Case Two: From Down Under to Over Yonder — iiNet and Merchants
19. South Africa BPO: Performance and Prospects 2011–18
20. Preliminary Conclusions
21. Country Attractiveness for Sourcing
22. Cognitive Labour
23. The Sociology of Work: From Industrial Sociology to Work, Employment and the Economy
24. Flexible, Exotic, Unorganized: ‘Frontier’ Women in Indian Cities
25. Pockets of the West: The Engagement of the Virtual Diaspora in India
26. A Comparative Analysis
27. Finance and Call Centres
28. Conflict and Contestation in the Contemporary World of Work: Theory and Perspectives
29. Service Encounters and Call Centre Training Implications
30. Social levelling, or anti-standardization
31. The Role of Information Technology in Long-Term Care for Older People
32. Do Work-Family Policies Really 'Work'? Evidence from Indian Call Centres
33. Indian Collectivism Revisited: Unpacking the Western Gaze
34. How Did it All Come About?
35. The Technology and its Applications
36. India: Emerging Economy, Emerging Literature
37. An Industry Outlook
38. Teller, Seller, Union Activist: Class Formation and Changing Bank Worker Identities
39. Employment Relations across Organizational Boundaries
40. Developing a Contemporary Approach to Conceptualizing Employee Actions
41. Systems Thinking for Public Services: Adopting Manufacturing Management Principles
42. Improving Software Project Management in Bureaucracies
43. How to Get Rid of a Telemarketing Agent: Face-Work Strategies in an Intercultural Service Call
44. Spanish at Work — Analysing the Discourse of Institutions
45. Remote Work in Brazil
46. Conclusion : Implications for Government Policies and Company Practices
47. A Comparative Analysis of the Business Environment, Job Quality and Work Organization in Offshored Business Services
48. Offshored Work in Philippine BPOs
49. Employee Dilemmas in the Indian ITES—BPO Sector
50. Remote Work from the Perspective of Developed Economies : A Multicountry Synthesis
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