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The purposes of this paper are to access the level of motivation, adjustment and environmental similarities among expatriate academics in a Malaysian university; and to analyze the influence of demography on satisfaction among expatriate academics in a Malaysian university. Limitation of this study is just focusing on one university of Malaysia. Survey questionnaire have been used to collect the data from randomly selected expatriate academics who currently working in Universiti Teknologi Malaysia (UTM). Only the Nationality is significant differences with satisfaction of expatriate academics in UTM. Expatriate academics are mostly motivated to remain by teaching context which has three items: rapport with departmental leadership, teaching opportunities, and nation building (ability to affect change). Fourteen items as motivation to remain which selected by 50% of the respondents are research opportunities, cost of living, reputation of the university, research funding, reputation of department, research/ lab facilities, international experience, professional development opportunities, geographic location of Malaysia, rapport with departmental leadership, teaching opportunities, nation building (ability to affect change), scholarly environment, and students. Research opportunities and cost of living identify as the most important factors of motivation. Majority of expatriate academics are able to adjust in host country. Expatriate academics are better in specific job responsibilities and supervisory responsibilities. “Everyday customs that must be followed” and “general living conditions (housing, etc.)” are similar from their home country.

The significant contribution to a firm’s long-term success, innovation has burst as one of the most important determinant of organizational performance. Mainly due to the globalization of markets and the extreme and rapid growth of technology has put tremendous pressure on companies to look for new and alternative ways to compete and survive in the current scenario. Numerous academic researches declare that success rate of service innovations is low and there are only few possible explanations for this assertion. In this current study, the innovation literature will be reviewed followed by the different approaches to measure innovation performance. In this study, we attempt to emphasis on importance of further researches in order to effectively measure innovation in hotel industry.

This article represents the differences between expectations and perceptions of service quality among international postgraduate students in UTM by calculating the gap scores in SERVQUAL scale. In addition, this article indicates the service quality dimensions which are evident among these students by using all calculated gap scores in factor analysis. Also, one sample t-test was conducted to find the level of service quality from the perspective of the participants. This study used a modified service quality (SERVQUAL) instrument which was validated by a pilot study and distributed to 353 of international postgraduate students in UTM who were selected by stratified sampling to reach to its results. The results demonstrate the negative gap scores among all 22 items of SERVQUAL scale and it shows that the students’ expectations of service quality are more than their perceived service quality in this university. Additionally, four dimensions, namely tangible, consistency, assurance and compassion, were identified in the SERVQUAL scale. Finally, the low level of service quality is demonstrated from the perspective of international postgraduate students in UTM.