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While the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides numerous benefits to many enrolled families across the United States, including access to nutritious foods, some recent drops in maternal participation in Kentucky resulted from failures to retrieve those benefits. We explored perceived benefits of and encountered barriers to food benefit retrieval. Journey mapping included direct observations of client appointments, clinic lobby areas, and a shopping experience and was augmented with focus groups conducted in two urban and two rural areas. Major touchpoints before WIC appointments, during those appointments at clinics, and after appointments when redeeming food benefits were identified. Across touchpoints, mothers identified childcare, transportation issues, long waits, confusion regarding eligibility, problems scheduling appointments, and stigma as barriers to their ability to retrieve food instruments. Despite these barriers mothers value the benefits of WIC, especially access to healthy foods, infant formula, and nutrition education. This work demonstrates a method by which WIC mothers’ experiences shed light on client service shortfalls and possible opportunities to improve client services. [ABSTRACT FROM AUTHOR]

Undergraduate research participant pools play an essential role in facilitating research, and many universities rely on them for participant recruitment. There is an abundance of information about those who do elect to participate in research through these recruitment systems but very little about those who do not. The present study examines both undergraduate research pool participants and nonparticipants, and the objective is to explore how they differ in their views. A sample of 483 Canadian undergraduate students (n = 442 participants and n = 41 nonparticipants) completed measures of their impressions of participation, their perceived enjoyment, and their knowledge gained from participating in research and asked to compare this with their impressions of attending class and taking exams. Factorial analysis of variance and χ2 results found support for both similarities and differences between both groups. Overall, the results suggest that nonparticipants do not have a good understanding of what is involved in participating in research activities and view it is a potentially aversive or negative experience. [ABSTRACT FROM AUTHOR]