1. Comparison of Office-Based Versus Outsourced Immunization Recall Services.
- Author
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Bondurant, Kristina L., Wheeler, J. Gary, Bursac, Zoran, Holmes, Tereasa, and Tilford, J. Mick
- Subjects
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CLINICAL medicine , *COMPARATIVE studies , *CONTRACTING out , *COST effectiveness , *IMMUNIZATION , *MEDICAL databases , *INFORMATION storage & retrieval systems , *MEMORY , *PRIMARY health care , *RESEARCH funding , *STATISTICAL sampling , *CELL phones , *TEXT messages , *DATA analysis software , *DESCRIPTIVE statistics , *CHILDREN - Abstract
Objective: Given poor use of recall in primary care practices, we compared outsourced versus office-based recall systems. Study Design: From 2011 to 2013, we enrolled 87 individual Arkansas providers in distinct practices treating their own patients <24 months of age which were randomized to usual care (A), office-based (B), or outsourced (C) recall groups. Results: At the end of study, recall activity was 19.4%, 55.0%, and 92.6% for Groups A, B, and C, respectively (B and C vs A: P < .001). Only 68 Group B patients were identified as needing immunizations versus 826 in Group C. The majority of successful contacts were made through mobile phone (41.3%) or text message (32.6%). The total cost per practice per week was significantly lower for Group C versus Group B ($39.50 and $53.00, respectively; P = .004). Conclusions: With limited electronic health record use, an outsourced recall system is more sustainable and less costly than an office-based system. [ABSTRACT FROM AUTHOR]
- Published
- 2017
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