1. VISUAL PPINOT: A Graphical Notation for Process Performance Indicators
- Author
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Beatriz Bernárdez, Amador Durán, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz-Cortés, Miguel Toro, Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos, Comisión Interministerial de Ciencia y Tecnología (CICYT). España, and Junta de Andalucía
- Subjects
Traceability ,Business process ,Computer science ,02 engineering and technology ,computer.software_genre ,Business process modelling ,Visual PPINOT ,Business Process Model and Notation ,Business process management ,Process performance indicators ,Key performance indicators ,020204 information systems ,0202 electrical engineering, electronic engineering, information engineering ,Reference implementation ,Process performance measurement ,Artifact-centric business process model ,Business rule ,business.industry ,Business process modeling ,Metamodeling ,Graphical notation ,020201 artificial intelligence & image processing ,Data mining ,business ,Software engineering ,computer ,Natural language ,Business Process Management ,Information Systems - Abstract
Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are usually modelled separately using graphical notations for the former and natural language for the latter. This approach makes PPI definitions simple to read and write, but it hinders maintenance consistency between business processes and PPIs. It also requires their manual translation into lower-level implementation languages for their operationalisation, which is a time-consuming, error-prone task because of the ambiguities inherent to natural language definitions. In this article, VISUAL PPINOT, a graphical notation for defining PPIs together with business process models, is presented. Its underlying formal metamodel allows the automated processing of PPIs. Furthermore, it improves current state-of-the-art proposals in terms of expressiveness and in terms of providing an explicit visualisation of the link between PPIs and business processes, which avoids inconsistencies and promotes their co-evolution. The reference implementation, developed as a complete tool suite, has allowed its validation in a multiple- case study, in which five dimensions of VISUAL PPINOT were studied: expressiveness, precision, automation, understandability, and traceability. Comisión Interministerial de Ciencia y Tecnología TIN2015-70560-R Junta de Andalucía P12-TIC-1867
- Published
- 2017