1. Automation and Complacency: Insights from a Planning Task in the Transportation Domain
- Author
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Christos Dimopoulos, Nathalie Renaudeau, Elisabeth Dargent, Virginie Govaere, Didier Gourc, Koosha Khademi, Jordan Navarro, Benoît Valéry, Liên Wioland, Julien Cegarra, Eugénie Avril, Sciences de la Cognition, Technologie, Ergonomie (SCoTE), Institut national universitaire Champollion [Albi] (INUC), Université Fédérale Toulouse Midi-Pyrénées-Université Fédérale Toulouse Midi-Pyrénées, Laboratoire d'Etude des Mécanismes Cognitifs (EMC), Université Lumière - Lyon 2 (UL2), Institut national de recherche et de sécurité (Vandoeuvre lès Nancy) (INRS ( Vandoeuvre lès Nancy)), Centre Génie Industriel (CGI), IMT École nationale supérieure des Mines d'Albi-Carmaux (IMT Mines Albi), Institut Mines-Télécom [Paris] (IMT)-Institut Mines-Télécom [Paris] (IMT), EUC Research Center, DERET, MAIN FORTE, Constantine Stephanidis, and ANR-16-CE26-0017,SMART-PLANNING,Planification intelligente des tournées de transport de marchandises(2016)
- Subjects
[SPI.OTHER]Engineering Sciences [physics]/Other ,Process (engineering) ,business.industry ,Computer science ,Reliability (computer networking) ,05 social sciences ,Trust ,Complacency ,Reliability ,Human behavior ,Automation ,050105 experimental psychology ,Task (project management) ,Action (philosophy) ,Risk analysis (engineering) ,Eye tracking ,Detection Failures ,0501 psychology and cognitive sciences ,Decision-making ,business ,050107 human factors - Abstract
ISBN 978-3-319-92284-3 (print), 978-3-319-92285-0 (online); International audience; Automated systems are becoming increasingly prevalent in our environment. This leads to a new tasks repartition between the human operator and automation. Understanding human-machine cooperation including potential failures has become a hot topic. In this study we focus on a possible negative consequence of automation: the complacency phenomenon. This phenomenon has been repeatedly observed in dynamic situations in which automation execute an action in order to relieve the human operator from his/her activity. In static task, automation often serves to simplify/pre-process the data and not to directly make a decision. The goal of automation in a static task (like planning) is to optimize an external representation and allow the human operator to make his choices more easily. The Eye Tracker is used to understand human behaviors and their strategies in these static situations. The purpose of this study is therefore to compare complacency to "action execution" from complacency to "data simplifica-tion". We confronted 96 participants to these two automation types on the Multi Attribute Task Battery. We also manipulated four levels of automation reliability (0%; 56.25%; 87.5%, 100%). In all these conditions we assessed complacency through the detection rate of automation failure. In addition, we used an eye tracker to assess a potential low level of suspicion regarding automation failure.
- Published
- 2018
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