Search

Successful companies use business processes for the transfer of long-term strategies in operational workflows. The modeling approach presented in this chapter shows how strategic objectives of a company can be combined with the S-BPM modeling notation. The new modeling approach is used in two case studies. First, redesign rules for the strategic optimization of workflow models are demonstrated in the case of the customer support processes of an international enterprise. A second case study introduces a company-wide monitoring system through the example of the product development process of a multinational company from Germany.

Business processes should be aligned to the corporate strategy. However, implementing such a strategy in the day-to-day operations of a company is a challenging task as there is little support for holistically deriving actionable changes to business processes from a company’s strategy. This contribution proposes linking strategy maps with process models in order to close this gap. The resulting Strategy Process Map approach has been successfully applied in a case study at a large German automotive supplier.

Adaptive Case Management is a Business Process Management approach that is quickly gaining the attention of practitioners and scientists. In an effort to examine how Subject-oriented Business Process Management relates to Adaptive Case Management, this contribution proposes extending an existing ACM approach inspired by multi-agent systems with the capability of defining temporal-logical dependencies between tasks using Subject-oriented Business Process Management.