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Nowadays, marketing in the digital environment is very important for every company. The reason is that internet use has more than doubled in the last decade, and this shift has significantly affected the way customers buy products and communicate with companies. Digital marketing is like any other type of marketing - it is a way to connect with current customers and influence potential customers. It is very important, especially when there are already many products and services on the market with really high competition. The main difference between online and traditional marketing is that the company can better connect with customers and influence them online. Based on the above mentioned, the paper's main aim is to analyze the application of digital marketing in the selected Slovak brand and its perception by Slovak consumers, propose recommendations for a more effective application of digital marketing in this company. It includes providing the theoretical background and analysis of digital marketing from the viewpoint of Slovak and foreign authors. The important secondary data source was scientific research, annual company reports, statistical databases, and published professional publications. To find out the perception of digital marketing from the perspective of Slovak consumers, a questionnaire survey was conducted. The questionnaire survey aimed to find out the opinions, attitudes, and satisfaction of consumers with the selected Slovak brand. To determine the sample size, the base file representing a number of people older than 18 was obtained from the demographic statistics of the Statistical Office of the Slovak Republic. General scientific methods (i.e., excerption, description, comparative analysis, deduction, and induction) were used for data processing and mathematical and statistical methods to evaluate data from the survey using IBM SPSS Statistics software. To achieve the main goal of the paper, based on the theoretical background and survey results, research hypotheses were formulated and subsequently verified. Finally, based on the analysis and results of the questionnaire survey, benefits of digital marketing are highlighted, such as gaining a competitive advantage, increasing customer loyalty, and overall increasing brand awareness. [ABSTRACT FROM AUTHOR]

Since creating a business Instagram profile is accessible, an increasing number of businesses discovered a new marketing potential. In addition to large enterprises, many self-entrepreneurs and small enterprises register on the websites. They use Instagram as a marketing tool. The authors noted that many valuable publications have already been published addressing the issue. The main objective of this study is to examine the business profiles in terms of Instagram users. The theoretical background to study was prepared using the available scientific literature in social media and Instagram marketing. The central question of the empirical research is whether it is necessary to perceive business profiles in different terms if the company is operating in multiple countries. The research operated with data from three European countries: Slovakia, Hungary, and Romania. The main goal was to find out how Instagram users in the surveyed countries relate to business profiles. The research questions were as follows: Do Instagram users follow business profiles? How developed is the user’s brand recognition ability? What kind of posts do they like on business profiles? Do they show a willingness to advertise products on their profile? The online questionnaire survey was conducted between February 2019 and December 2020. The obtained data were analyzed in Microsoft Excel and SPSS statistical program. The methodological tools of research were cross-tabulation analysis to analyze the research hypotheses and graphical analysis to present the research results. Answers of Instagram users were analyzed by country. The results detected differences in users’ attitudes towards the business profiles by the countries involved in the research. There are only negligible differences, which do not indicate that treating Instagram users in the studied countries different would be necessary. The research results are accessible for businesses, marketing professionals, and agencies operating in one or all countries involved in the survey or outside the research area. [ABSTRACT FROM AUTHOR]

The article aims to identify the perception of issues related to the use of social media in the business environment of small and medium-sized enterprises in the Czech Republic, Hungary, and Poland. The authors chose the concept of comparing entrepreneurs who implement corporate social responsibility with other interviewed entrepreneurs. An interesting comparison was made from the collected data. The article is based on a questionnaire survey of 1217 respondents. The study was conducted from September 2019 to January 2020. The chi-quadrat test and z-score were used to evaluate statistical hypotheses. The results showed that Czech entrepreneurs implementing corporate social responsibility have more negative answers than the surveyed entrepreneurs in other countries. Thus, less than 28% of Czech corporate social responsibility entrepreneurs agree that social media helps increase corporate growth, while in Poland -- up to 49%. As many as 53% of corporate social responsibility entrepreneurs in Hungary and Poland agreed that social media could respond more flexibly to market developments. Czech entrepreneurs were lagging behind 35% of them. The results showed no statistically significant differences in all research questions regarding entrepreneurs without the implemented CSR concept. The article results suggested that Czech CSR entrepreneurs did not see the potential benefits of social media use. Although the study focuses only on 3 central European countries, the results are not generalizable. However, they are useful for those who promote positive impacts on companies through the social networks and organizations that promote corporate social responsibility. One of the tools for transparent communication with customers/suppliers could be by communication via social media. The study's findings could further help other entrepreneurs consider the benefits of social media in doing socially responsible business. [ABSTRACT FROM AUTHOR]

Nowadays, internet users spend much of their time on social networks, where they share and generate content, support the causes and activities they like, get in touch with their peers, and generate audio-visual content. Besides, they also share their opinions with other users, thus producing User-Generated Content (UGC). The authors noted that UGC lacks proven scientific, professional, or academic quality. However, when content is generated massively in social networks, it can get viral and achieve the most significant engagement of users in the community. Furthermore, there is evidence that the content with the most significant impact on other users is the one that achieves the greatest engagement and support. The scientific review analysis indicated that usually, the content that achieves more impact and engagement in social media is related to fake news or published by fake users. In this context, the present study aims to theorize and define the concept of «faker» based on a review of previous studies. Main results show that a «faker» is a user who is not a real person, but pretends to be such. Based on the results of the exploratory analysis, the following 6 types of users classified as fakers were identified and analyzed: conspiranoid (users who share compulsive and self-taught content in which they share minimal details of the theory they support, have powerful firm beliefs, and always find a way to verify their hypotheses); proselytizing (users who try to gain followers by any means and convince other followers to follow them); narcissists (users who base their content on love and attraction to themselves and generate false content that reflects their own image as the main message); creators of chaos (users whose main objective is to generate chaos in social networks and base their arguments and theories on personal, professional, or political relationships among other users to generate conflicts that will increase the chaos within a closed community); satyr humor (users who generate content focused on the satire targeting public, mythological, ideological, or other characters or entities and defame others by focusing on the actions of public characters); paranoid tyrants (users who focus on the analysis of the information overload, which makes it difficult to interpret the contents on the Internet today). In the frame of this paper, the authors provided a discussion of important theoretical and practical implications of obtained results for the marketing industry and digital marketing in social media. [ABSTRACT FROM AUTHOR]

The purpose of this paper is to examine the impact of three dimensions of Blog service innovation (system operation, social technology & diversification) on website viewers' online loyalty through the intervening effect of two aspects of online relationship quality (trust & satisfaction) in the context of social media and blogging websites. A sample of 251 social media and blogging sites users responded to a structured questionnaire adapted from existing literature. First, confirmatory factor analysis was carried out, and then data were analysed through structural equation modelling using the bootstrap methodology in AMOS 24. The findings indicated that two innovations (system operations & diversification) indirectly affect the website viewers' online loyalty through both Trust and Satisfaction. In contrast, Social Technology related innovation affects website viewers' online loyalty only through Trust. Further, none of those mentioned above innovations has a direct relationship with the website viewers' online loyalty. This paper explains the loyalty pattern of social media and blogging website users following the changes in services provided by organizations in their websites, which is explicitly mediated through online relationship quality factors. From a managerial perspective, the study does only provides the vital information on user's behaviour in relationship to the innovations in services introduced by organizations in their websites but also reveals that it can help them to minimize their cost and maximize their profits through value creation to the target audience. This paper is first of its kind to investigate the relationship between different dimensions of blog service innovations and website viewers' online loyalty mediated through two dimensions of online relationship quality. Although different studies focused on the enhancement of online loyalty factors through trust and satisfaction, no study was afforded to the blog service innovation perspective which includes innovations related to System operations, Social technology and Diversification especially in the context of social media and blogging website users. [ABSTRACT FROM AUTHOR]

Morocco is endowed with an intangible cultural heritage of great interest at the global level, to which Moroccan craftsmanship, for which it is widely known internationally, makes a significant contribution. In today's, the notion of heritage is continuously expanding, experiencing an almost unlimited extension. The intangible heritage increasingly occupies a prominent place in the planning of several bodies, whose aim is to raise awareness among nations of the need to protect their cultural diversity and to help them to develop projects for the safeguarding and preservation of this category of heritage. The majority of marketing research has not addressed the issue of the relationship between social media communication and the promotion of intangible cultural heritage in the sense that there is an information deficit in addressing this issue. The concept of social media communication represents for professionals a lever of great importance since it has become indispensable to a good marketing strategy. It constitutes, in the context of research, a real tool for the promotion of intangible cultural heritage and the enhancement of territories. The main objective of this article is to explore the concept of intangible cultural heritage given the great importance it represents and its relationship with social media communication in the Moroccan context, especially in the promotion, transmission and even the safeguarding of this wealth. The study used a multidisciplinary exploratory in the fields of media communication and territorial marketing. Thus, the study focused on the two concepts: intangible cultural heritage and communication through social media, while analysing the nature of their interrelation in general and more specifically the relationship between communication through social media and the promotion of Marrakech handicrafts as part of Morocco's intangible cultural heritage. The results of this empirical study of an exploratory nature, conducted among 14 experts operating in the Moroccan handicrafts sector, demonstrated the existence of a strong relationship between the use of social media communication and the promotion of Moroccan intangible cultural heritage and more specifically the intangible cultural heritage of the city of Marrakech through the development and enhancement of its handicraft products. [ABSTRACT FROM AUTHOR]

This research paper is a summary of the arguments and counterarguments about the scientific discussion on the issue of tourism marketing. The research aims at analysing tourism marketing in Armenia, find out the main gaps and suggest ways for raising its effectiveness. The analysis of the available literature sources and approaches for solving the problem indicates that the essence of tourism marketing is to understand and meet the needs of tourists. The importance of this scientific problem is that using marketing strategies is the primary mean to develop tourism. Also, destination branding is discussed, which may reflect the identity of a destination. Nowadays, the rise of the Internet gives various opportunities to present a country as an attractive tourism destination by using different marketing strategies and involve international tourists. Investigation of the topic of marketing and branding in the paper is carried out in the following rational arrangement. The essence and significance of tourism marketing and branding available in the literature are discussed, the main activities of tourism marketing in Armenia are analysed, and as a result, some suggestions are made for improving tourism marketing performance in Armenia. Besides, tourism brand of Armenia is processed, which reflects the history and culture of the country. Mainly qualitative methods were used in the research. The results of the empirical analysis are presented in the paper, which showed that having a good country brand strategy is a critical factor for achieving a high level of awareness among international tourists. The research analytically affirms that effective marketing and branding is the basis of tourism development. Armenian tourism stage in the tourism life cycle model is evaluated between involvement and development, so here marketing activities are necessary as well. The research results may be useful for state organs of the sphere for their marketing and branding strategic policies. [ABSTRACT FROM AUTHOR]

This paper summarizes the arguments and counterarguments within the scientific discussion on the issue of employer attractiveness on social networks, organizational image impact upon intentions to apply for a job position in banking industry. The main purpose of the research is to theoretically and empirically evaluate the impact of attractive workplace communications on social networks and image of a bank as an employer upon intentions to apply for a job position. Systematization of literary sources and approaches for solving the research problem indicates that there exist sufficient scientific background to expect a positive impact of workplace attractiveness on the image of employer. Usage of social media is also supposed to have a positive impact on the image, while the image might be a predictor of intentions to apply for a job. The relevance of the decision of this scientific problem is that social media has a huge potential to strengthen employer's image, however, it also might destroy a carefully formed employer's image. Such a potential stresses the role of banks' communications on social network for building efficient employer image. A questionnaire research of students is carried out in Lithuania. The paper presents the results of an empirical analysis, which showed that job seekers in a labour market behave similarly to consumers in a marketplace. Banks should put efforts in order to present themselves as attractive working places on social networks in order to form a favourable employer's image and encourage job seekers to apply for positions. Results of this study indicate that usage of social networks for the formation of image of employer can be a helpful tool. This is important because there are clear links between workplace attractiveness, usage of social networks and image of an employer. The latter construct is positively related to intentions to apply for a job. The results of the research can be useful for commercial banks. This study provides banks with useful insights of the factors that determine their image in labour market. Such insights give banks a perceptible information of how to become more attractive in labour market with the help of communications on social networks. [ABSTRACT FROM AUTHOR]