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Public library users' expectations of library resources and services related to open data as well as their own estimation of their data literacy skills are examined. Library users were surveyed from nine different Indiana public library communities. Findings suggest that public libraries are viewed as resources for finding data and educational programming for data skills, particularly as it relates to the community context. Additionally, study participants assessed their data skills to be average or slightly above, indicating a foundational knowledge from which to design library resources and sources to meet a community's data needs. Keywords: open government data, public libraries, data literacy skills, communities, information behaviors [ABSTRACT FROM AUTHOR]

Harrison College (formerly Indiana Business College), a for-profit institution with approximately 6,100 students, implemented a virtual reference service in 2009. This article discusses our choice to use LibraryH3lp as the provider for this service, and how it has created a unique model for staffing our virtual reference services. [ABSTRACT FROM AUTHOR]

This article is a study of the policies that govern the use of the university library by external users at Indiana University–Purdue University Indianapolis (IUPUI) and 12 peer institutions used by IUPUI for comparative purposes. A search of each institution's Web site was conducted as well as interviews with circulation librarians and managers. Although it was useful to learn of common practices, it was especially beneficial to learn about policies that differed substantially from those in place at comparable institutions. Creative solutions developed to address problems at other libraries can be used to influence policy development. [ABSTRACT FROM PUBLISHER]

This article discusses the growing need for tools or systems that will provide more effective management of and improved user access for journal collections, especially for e-journals. The author briefly describes initial efforts at the local library level to develop management systems and mentions the rise of vendor-supplied solutions, which have become very popular. In spite of the current popularity of vendor-based solutions, the author argues that there is still a niche for locally developed journal management systems. One such system, developed at the author's home institution, Taylor University, is featured as a case study. [ABSTRACT FROM AUTHOR]