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What are the implications of governmental responses to crises for street-level implementation? The COVID-19 pandemic presents a unique opportunity to compare the formal role that decision-makers require of street-level bureaucrats (SLBs) during a crisis. Textual analysis of 36 legislative documents and emergency regulations in Israel indicates that the additional duties assigned to police officers, teachers, and physicians reflect three interrelated changes in street-level implementation: increased policy ambiguity, higher risk exposure, and expanded discretion. Decision-makers' expectations of SLBs during a crisis highlight the inherent limit of policy-as-written to account for the operational, action-imperative essence of on-the-ground service delivery.Note: In the interests of space, street-level theory and the pandemic context underpinning the articles for this Special Issue are discussed in detail in the Introduction to the Issue. [ABSTRACT FROM AUTHOR]

Teachers in hospitals are a unique phenomenon. Their students are sick, hospitalized children with a range of physical, emotional, and cognitive needs. Teachers are expected to be dynamic, flexible, creative, open-minded, and efficient to function in the most appropriate manner. However, a recent study showed that these teachers tend to procrastinate on some of the most common tasks that teachers perform on a daily basis in the regular school system. The present study was an initial investigation into the reasons for procrastination in teachers who work in two hospitals in Israel. Thirty-two teachers were interviewed. The findings indicated that the primary reason for procrastination among teachers in the hospital was professional role ambiguity, with emotional factors and situational determinants which were identified. Future research should further explore reasons for procrastination in the workplace, in general, and its association with professional role ambiguity specifically. [ABSTRACT FROM AUTHOR]