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‘Meta-services’ are delivered by firms cooperating together through a network. How customers perceive such services has been scarcely studied. The main assumption here is that, after experiencing services delivered by networked firms, the consumers synthesise their perceptions in terms of the perceived value of the network and that this global assessment will better announce behavioural intentions than the commonly used satisfaction index. Passengers travelling on long-haul flights with a global airline alliance experience such ‘meta-services’ and were questioned through a dedicated survey to test a structural equation model. Most hypotheses are not contradicted by the data. Unlike most recent studies referring to perceived value, this concept is seen here as one-dimensional and is measured by a rather simple scale. This allows distinguishing the value concept from its determinants. Specific variables, such as effective coordination, information and harmonisation, proved also to be useful when measuring customers’ valuation of ‘meta-services’. [ABSTRACT FROM PUBLISHER]

We tested the predictions of a dual-route model of complex word reading according to which morpho-orthographic segmentation is hypothesised to require a fine-grained orthographic code that would be particularly sensitive to letter order, whereas morpho-semantic representations are hypothesised to be most rapidly accessed via a coarse-grained orthographic code that is less sensitive to letter order. We predicted that letter transpositions would disrupt morpho-orthographic processing more than morpho-semantic processing. In line with these predictions, Experiment 1 showed no priming from opaque pseudo-derived primes containing a letter transposition at the morpheme boundary (masetr-mast) relative to replaced letter controls (masicr-mast) in the presence of significant priming from transposed-letter transparent derived primes (banekr-bank). Similarly, Experiment 2 showed that although complex nonword primes (bankity-bank) generate significant priming effects relative to unrelated primes (farmity-bank), the same primes with letter transpositions (banikty-bank) do not prime relative to transposed unrelated primes (farimty-bank). [ABSTRACT FROM PUBLISHER]