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Refugee women are often unable to secure meaningful employment on arrival to Canada. As a result, the uptake of social assistance is common among new arrivals as a temporary provision of income whilst attending programs or upgrading skills. This study explored the factors that contribute to the use of social assistance among refugee women with a focus on the women's views and experience with the current welfare state as a tool for social protection. A modified grounded theory analysis guided our study which consisted of interviews with 20 recent refugee women and 9 settlement agency staff. The women described issues with the design and administration of social assistance which, at times, did not align with their needs. Some contrasted the conundrum of working in precarious jobs and receiving reduced social assistance payments as a consequence. Findings question prior assumptions on the use of social assistance among refugee groups. In particular, the refugee women appeared eager to work but were not afforded the same opportunities as other immigrant groups suggesting the need for social assistance schemes to adapt to the particular circumstances of refugee women to facilitate employment integration. [ABSTRACT FROM AUTHOR]

This article examines the employment integration experiences of Syrian refugee women arriving to Canada through four common refugee streams: government-assisted, private sponsorship, Blended Visa office referral, and as refugee claimants. Drawing on in-depth, semi-structured interviews with Syrian refugee women and key informants, we show how differences between streams – eligibility requirements, supports provided, services rendered – facilitate or act as barriers to seeking out and securing employment. The finding suggests that government-assisted refugee women struggled the most when compared with the other refugee women. Particularly, GAR women arrived with part of their families and minimal supports, affecting their mental well-being and job search. Meanwhile, the other refugee women typically arrived with the qualities (language, work experience) needed to integrate and so, were able to choose when, how, and the type of work they secured. Through this study, we propose policy recommendations that should be incorporated within the Canadian refugee system to mediate challenges and promote a positive resettlement experience for all refugees. [ABSTRACT FROM AUTHOR]

Purpose:Theoretical and empirical research findings attest to the workplace being a social environment in which co-workers have a critical influence on the employment outcomes and return-to-work (RTW) success of other employees. However, co-workers do not have a formal role in RTW planning. The aim of this study was to explore how managers responsible for developing and implementing RTW procedures view the role of co-workers in this process. Method:An exploratory qualitative pilot study was conducted in Canada. Participants (1 male; 13 females; mean experience in RTW = 11.8 years) were workplace (n=8) or RTW managers (n=6) with direct oversight of RTW plans. The participants were recruited via invitation from a research institute and were drawn from three different provinces. Data were gathered via open-ended questions and were coded and subject to thematic analysis. Findings:Three key themes were identified: (1) Managers view RTW as having little relevance to co-workers but expect them to cooperate with the arrangements; (2) Formal procedures are inadequate when psychosocial barriers to work resumption are present, so managers use informal strategies to engage co-workers’ emotional and social support; and (3) Managers have difficulty integrating RTW procedures with other legal obligations, such as privacy and confidentiality requirements. Conclusion:Existing arrangements for the development and implementation of RTW are sufficient most of the time, but may be inadequate when an injured worker presents with psychosocial barriers to work resumption.Implications for RehabilitationStandard RTW arrangements can be inadequate when a RTW plan requires active co-worker support.Privacy and confidentiality provisions can result in managers using informal procedures for information exchange and to engage co-workers.The use of risk management strategies – assessment, consultation and communication – could be used to include co-workers when workplace issues threaten the success of a RTW plan. [ABSTRACT FROM PUBLISHER]

Purpose: The aim was to analyze the role and activities of employers with regard to return to work (RTW), in local workplace practice. Method: Semi-structured interviews were conducted with sick-listed workers and their supervisors in 18 workplaces ( n = 36). The analytical approach to study the role of employers in RTW was based on the three-domain model of social corporate responsibility. The model illustrates the linkage between corporations and their social environment, and consists of three areas of corporate responsibility: economic, legal and ethical. Results: Employers had difficulties in taking social responsibility for RTW, in that economic considerations regarding their business took precedence over legal and ethical considerations. Employers engaged in either 'RTW activities' or 'transition activities' that were applied differently depending on how valued sick-listed workers were considered to be to their business, and on the nature of the job (e.g. availability of suitable work adjustments). Conclusions: This study suggests that Swedish legislation and policies does not always adequately prompt employers to engage in RTW. There is a need for further attention to the organizational conditions for employers to take social responsibility for RTW in the context of business pressure and work intensification. [ABSTRACT FROM AUTHOR]

This article focuses on the risk that work disability policies lock people into work disability rather than promote durable health and return to work. We outline the concept of a work disability trap as a heuristic device to explore this policy paradox inherent in the design of most social insurance systems. This is a conceptual paper drawing on examples from existing research. We identify three manifestations of the disability trap: not overcoming disability; underperforming; and returning to work prematurely. The causes of these manifestations are identified as structural rather than based on malingering clients, while negative consequences are identified both on client and system levels. We emphasize the need for systems built on trust and reasonable expectations, and the need for providing rehabilitation support independently of economic compensation. Universal basic income is introduced as a potential tool to ameliorate some of the consequences of the disability trap. Compensation systems focusing too prominently on early return to work may have counter-productive effects on rehabilitation. Overly suspicious assessment systems nurture a view of people as malingerers. Rehabilitation professionals need to be attentive to system-generated effects which may prevent overcoming work disability. [ABSTRACT FROM AUTHOR]

Purpose: Social service programmes that offer consumer choices are intended to guide service efficiency and customer satisfaction. However, little is known about how social service consumers actually make choices and how providers deliver such services. This article details the practical implementation of consumer choice in a Canadian workers' compensation vocational retraining programme. Method: Discourse analysis was conducted of in-depth interviews and focus groups with 71 injured workers and service providers, who discussed their direct experience of a vocational retraining system. Data also included procedural, policy and administrative documents. Results: Consumer choice included workers being offered choices about some service aspects, but not being able to exercise meaningful discretion. Programme cost objectives and restrictive rules and bureaucracy skewed the guidance provided to workers by service providers. If workers did not make the 'right' choices, then the service providers were required to make choices for them. This upset workers and created tension for service providers. Conclusions: The ideal of consumer choice in a social service programme was difficult to enact, both for workers and service providers. Processes to increase quality of guidance to social service consumers and to create a systematic feedback look between system designers and consumers are recommended. [ABSTRACT FROM AUTHOR]

Introduction. Immigrants often come to Canada for the purpose of employment and make up a large proportion of our labour force. Yet, these workers' labour market experience may not always be positive – new immigrant workers can have difficulties finding a job in their field and may end up working in ‘survival jobs’ that expose them to workplace hazards. Workers who are new to Canada may not be familiar with legislation designed to protect them at work or with social programs that can help after a work-related injury. Methods. Through a series of in-depth interviews this study examined the experiences of new immigrants after they were injured on the job. Results. The analysis revealed that many workers were in manual, ‘survival jobs’ and had not received job or occupational health and safety training. Many did not speak the English language well and knew little about their rights. While workers often felt trepidation about reporting their injury, most told a health care provider or employer that they were injured or in pain. This, however, rarely led to timely or appropriate claim filing. Workers were often discouraged from filing a claim, misinformed about their rights or offered ‘time off work’ in lieu of reporting the injury to worker's compensation. In instances where a claim was filed, communication problems were common and led to mistakes being made on forms and misunderstandings with the adjudicator and employer. Interpretation services were not always offered consistently or at the correct time. Conclusion. Efforts must be made to systematically inform new immigrants of their health and safety rights, responsibilities and entitlements as they are entering the labour market. Systems must be put in place to ensure that immigrants can access the compensation system in the event of a work-related injury and that employers and healthcare providers fulfil their reporting responsibilities. [ABSTRACT FROM PUBLISHER]

Purpose. The objective was to explore the role and contribution of co-workers in the return-to-work process. The social interaction of co-workers in the return-to-work process are analysed within the framework of the Swedish national and local employer organisational return-to-work policies. Methods. An exploratory qualitative method was used, consisting of open-ended interviews with 33 workplace actors across seven work units. Organisational return-to-work policies were collected from the three public sector employers. Results. The key findings that emerged during analysis showed that some co-workers have a more work-task oriented approach towards the return-to-work process, whilst others had a more social relational approach. In both situations, the social relations worked hand in hand with job tasks (how task were allocated, and how returning workers were supported by others) and could make or break the return-to-work process. Conclusion. A suggestion for improvement of return-to-work models and policies is the need to take into account the social relations amongst workplace actors, especially involving co-workers when planning for return-to-work interventions. Otherwise the proper attention to work arrangements, social communication and the role of co-workers in the return-to-work process might not be seen. [ABSTRACT FROM AUTHOR]

We are in the midst of a disjuncture between welfarist rationalities which assume collective insurance techniques such as workers' compensation, and neoliberal rationalities which assume a greater burden on individual responsibility to avoid risk. This study examines the mundane administration of the welfarist Canadian workers' compensation system through a qualitative study of how managers in four Ontario newspaper workplaces understand and respond to workers complaining of repetitive strain injury (RSI). Findings indicate that managers are informed by a pervasive neoliberal rationality and view RSI-prone workers as undisciplined and neglectful of their own bodies. Managers worked to reduce workers' claims for compensation through extensive surveillance of 'risky' worker bodies. The worker body emerges as a biopolitical terrain for the working out of tensions between welfarist and neoliberal rationalities as worker health becomes a locus for discourse on where to draw the line between rights and responsibilities and between civilian and the state. While others have targeted macrostructural reasons for the malfunctioning of workers' compensation, these data point to an alternative micropolitical explanation. This paper argues that the shift from a welfarist to a neoliberal rationality in workers' compensation consists in the mundane administration of worker bodies. [ABSTRACT FROM AUTHOR]

Purpose: Although work has been found to be meaningful and a source of motivation to return to work in certain disabled populations, it was unclear if this was also true for people experiencing a long period of unemployment and job loss due to a musculoskeletal injury. Therefore, the aim of this phenomenological study was to explore the meaning of work for those with chronic work disability due to a musculoskeletal injury. Method: The data from 27 interviews, conducted with 9 participants, was analyzed using the Empirical Phenomenological Psychological method. Results: Work remained central to the lives of the participants and aligned with previous valued work outcomes and goals regardless of the amount of time away from work. These findings point to the importance of recognizing the ongoing centrality of work for those with chronic work disability and the importance of tapping into work values and beliefs to provide workers with the motivation needed to get past physical and systemic barriers to return to work. Conclusions: This study shows that a shift in focus back to meaning not only has benefits for people with chronic work disability, but for occupational therapists in their ability to make a unique and effective contribution to the field of work disability. [ABSTRACT FROM AUTHOR]

Sickness insurance and workers' compensation systems decide on peoples' eligibility for benefits, and are commonly based on medical certificates and assessments of work ability. Systems differ in the extent to which they preserve clients' dignity and right to fair assessments. In this article, we define a new concept for studying interactions between individuals and systems: social insurance literacy, which concerns how well people understand the different procedures and regulations in social insurance systems, and how well systems communicate with clients in order to help them understand the system. The concept was defined through a scoping literature review of related concepts, a conceptual re-analysis in relation to the social insurance field, and a following workshop. Five related concepts were reviewed for definitions and operationalizations: health literacy, financial/economic literacy, legal capability/ability, social security literacy, and insurance literacy. Social insurance literacy is defined as the extent to which individuals can obtain, understand and act on information in a social insurance system, related to the comprehensibility of the information provided by the system. This definition is rooted in theories from sociology, social medicine and public health. In the next step, a measure for the concept will be developed based on this review. Social insurance literacy is a new concept that is based on theories in sociology, social medicine and public health. It provides conceptual orientation for analyzing factors that may influence different outcomes of peoples' contacts with social insurance systems. The concept is of relevance for rehabilitation professionals since it focuses on how interactions between individuals and systems can influence the rehabilitation process. The study will in the next step develop a measure of social insurance literacy which will have practical applications for rehabilitation professionals. [ABSTRACT FROM AUTHOR]