Search

This article explores how communication management is being practiced in Greece and sheds light on the impact exerted by social media practice and knowledge of communication roles on practitioners' involvement in organizations' strategic management process. This article also tests how communication roles interact with the different aspects of social media management. To this end, a quantitative survey was conducted using an online self-administered questionnaire that was completed by 107 communication practitioners in Greece. Communicators in the sample exhibited more knowledge for the technician role and performed managerial tasks to a lesser extent. Greek practitioners are mainly involved in routine operations, but they also perform strategic tasks as they provide input in strategic planning by scanning the environment to identify issues and help management develop goals. Concerning their social media practice, they seem to be involved with tactical activities such as content creation and engagement enhancement. The results also show that social media activities did not influence practitioners' involvement in strategic management, which was instead affected by the communication roles of manager and technician. [ABSTRACT FROM AUTHOR]

Using an actor-center approach, the present study sheds light on the intersection between populist communication and Facebook campaigns in the context of the 2019 general elections in Greece. Specifically, the study focuses on how populist actors in Greece campaigned on Facebook and examines their communicative performance in terms of user engagement in comparison with that of their opponents. For this purpose, a quantitative content analysis was performed by analyzing the Facebook posts published by populist and non-populist candidates over one week preceding the July 7 elections. Results suggest that candidates from populist parties, such as SYRIZA (Coalition of the Radical Left) and EL (Greek Solution), were outpaced by the mainstream New Democracy party that won the election. Moreover, significant differences are observed between populist and non-populist actors regarding the communication strategies utilized. Results suggest that different communication strategies have varying effects on user engagement depending on the populist identity of candidates, as well as their position in the left-right political spectrum. Several practical implications are proposed regarding the effective orchestration of Facebook campaigns by populist and non-populist actors. [ABSTRACT FROM AUTHOR]

The present study sheds light on the under-researched relationship between social media content and citizens' engagement, as well as the impact of dialogic communication on citizens' engagement. To this end, Facebook content of the five largest Greek municipalities was examined. A six-dimensional typology of social media content posted by local governments on Facebook was proposed. The results suggest that dialogic posts and posts that trigger offline participatory activities exerted significant influence on all forms of citizens' online engagement. It is recommended that social media managers of local governments in Greece, as well as other countries with similar public administration styles and social media usage patterns, create dialogic loops with their citizenry by addressing users' questions and concerns through Facebook posts. Moreover, they could publish rich media content on Facebook in the form of videos and posts that mobilise citizens to participate in various offline activities (e.g., events, council meetings). [ABSTRACT FROM AUTHOR]

This study investigates sea-based adventure experiences on the Greek island of Rhodes and their impact on tourists’ satisfaction, word-of-mouth (WOM) and re-experience intentions. On-site surveys were conducted using a self-administered questionnaire. Results indicated that the experiential dimensions of hedonism, escapism, and socialization were positive antecedents of tourists’ satisfaction and behavioral intentions. In contrast, flow experience was negatively related to the behavioral intentions of sea adventure tourists. Marketers should carefully design and manage sea-based experiences in order to satisfy and retain their customers. [ABSTRACT FROM PUBLISHER]

This study, using cluster analysis, segmented the Greek summer camping market based on the extraordinary experience scale proposed by Arnould and Price (1993), using cluster analysis. Four distinct segments were derived, namely: Social–Naturalist Campers, Indifferent Campers, Pure Naturalist Campers, and Adventurous–Experiential Campers. Furthermore, these segments were profiled based on several postvisit variables (i.e., satisfaction, intention to revisit, nostalgia, word-of-mouth (WOM) activity, and WOM praise). Finally, the study concludes with the development of marketing strategies for reaching and serving the most attractive segments. [ABSTRACT FROM AUTHOR]