1. Library users' service desires: a LibQUAL+study
- Author
-
Thompson, Bruce, Kyrillidou, Martha, and Cook, Colleen
- Subjects
Libraries -- Services ,Libraries -- Technology application ,Information services -- Technology application ,Information services industry -- Technology application ,Transmission Control Protocol/Internet Protocol (Computer network protocol) -- Usage ,Information services industry ,TCP/IP ,Technology application ,Library and information science - Abstract
The study examines library users' desired service quality levels on the twenty-two core LibQUAL+items. The results indicate that the emerging library user perceives the need for a different kind of library that serves as a source of information which can be accessed anywhere, anytime.
- Published
- 2008