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In today's volatile markets, increasingly unpredictable customer demand is exerting great challenges to responsive replenishment. The complexity of responsive replenishment is higher when the business is global in which demand in both domestic and overseas markets has to be catered for. The emergence of cloud computing has eased the difficulties as it allows nearly real-time access to a universal platform for information sharing between franchisors and franchisees, creating huge opportunities for understanding global market needs for responsive replenishment. Considering the existence of uncertainties due to the fluctuating demands, fuzzy logic is useful in providing decision support for replenishment in uncertain environments. This paper presents a cloud-based responsive replenishment system to manage operation data of a franchise business using cloud computing, and for analysis using fuzzy logic in order to provide franchisors with the required inventory levels. To the best of our knowledge, this is the first study that applies cloud computing and artificial intelligence techniques in franchising. A pilot run of the system is conducted in an education company, which is considered to be a good representation of an industry operating with a franchise model. The results show that the system allows franchisors to formulate effective responsive replenishment strategies.

Owing to the shockwaves brought by the recent financial tsunami, most enterprises are facing tremendous challenges in maintaining the good liquidity of their own companies. In order to sustain a desirable level of cash flow for expanding business, inventory needs to be well organized because unnecessary inventory that ties up the capital in the business would prevent the enterprises from making investments. Because the existing approaches to replenishment are inflexible and unsophisticated, a new customer-based responsive replenishment system embracing online analytical processing, fuzzy logic and genetic algorithm is proposed in this paper. This system could determine accurate and realistic order quantities based on all possible and relevant variables that affect the order quantity for each item that needs to be replenished. Once the quantity has been accurately identified, the company can increase the level of customer satisfaction while minimizing stocks. Furthermore, rather than static rule repositioning, the proposed dynamic rule refining ability makes the replenishment system self-ameliorating by using genetic algorithm to investigate the possible fuzzy rule candidates for a more accurate inventory management model. A study has been conducted in a case company for the validation of the feasibility of the proposed system. After performing a spatial analysis, the results obtained indicate that the proposed responsive replenishment system is capable of ensuring improved inventory control performance in the case company.

In today's competitive environment, rapid advances in economic globalization and information technology have forced many organizations to anticipate and respond to increasing volatility and competitive pressures. Numerous researches have focused on developing techniques on the analysis, design and management of whole logistics chains in particular in the domain of data mining, data analysis and data classification. While the data mining techniques and computational intelligence techniques are good independently for solving specific tasks, they can be synergized through the formation of an integrated and unified model, which can take advantage of the goods and offset the flaws of the two techniques. In this paper, an intelligent information infrastructure, which is characterized by its ability to encompass a rich collection of knowledge representation formalisms for dealing with a logistics information flow problem, is presented. Such intelligent information infrastructure includes a two-step strategy that embraces the combination of online analytical processing and neural networks to support knowledge discovery. In addition, extensible markup language is used to support the overall infrastructure, in order to facilitate the seamless data interchange within an enterprise.