1. Invisible Whispering: Restructuring Collaborative Decision Making with Instant Messaging
- Author
-
Dennis, Alan R., Rennecker, Julie A., and Hansen, Sean
- Subjects
Decision-making -- Analysis ,Decision-making -- Social aspects ,Instant messaging -- Analysis ,Instant messaging -- Social aspects ,Universities and colleges -- Analysis ,Universities and colleges -- Social aspects ,Electronic mail systems -- Analysis ,Electronic mail systems -- Social aspects ,Instant messaging technology ,E-mail ,Company restructuring/company reorganization ,Company organization ,Business ,Business, general - Abstract
To authenticate to the full-text of this article, please visit this link: http://dx.doi.org/10.1111/j.1540-5915.2010.00290.x Byline: Alan R. Dennis (1[dagger]), Julie A. Rennecker (2), Sean Hansen (3) Keywords: Collaborative Decision Making; Team Decision Making; Virtual Teams Abstract: ABSTRACT Organizational decision making is dominated by teams. When an important decision is required, a team is often formed to make it or to advise the individual decision maker, because a team has more resources, knowledge, and political insight than any one individual working alone. As teams have become geographically distributed, collaboration technology has come to play an important role in such collective decision making efforts. Instant messaging (IM) is an increasingly prevalent workplace collaboration technology that enables near-synchronous text exchanges on a variety of devices. We examined the use of IM during face-to-face, telephone, and computer-mediated team meetings, a practice we call 'invisible whispering.' We introduce Goffman's characterization of social interaction as dramatic performance, differentiable into 'front stage' and 'backstage' exchanges, to analyze how invisible whispering alters the socio-spatial and temporal boundaries of team decision making. Using IM, workers were able to influence front stage decision making through backstage conversations, often participating in multiple backstage conversations simultaneously. This type of interaction would be either physically impossible or socially constrained without the use of IM. We examine how invisible whispering changes the processes of collaborative decision making and how these new processes may affect the efficiency and effectiveness of collaborative decision making, as well as participation, satisfaction, relationships among team members, and individual attention. Author Affiliation: (1)Operations and Decision Technologies Department, Kelley School of Business, Indiana University, Bloomington, IN 47405, e-mail:ardennis@indiana.edu (2)Panoramic Perspectives, P.O. Box 26263, Austin, TX 78755, e-mail:julie@panoramicperspectives.com (3)E. Philip Saunders College of Business, Rochester Institute of Technology, 105 Lomb Memorial Drive, Rochester, NY 14623-5608, e-mail:shansen@saunders.rit.edu Article History: [Received: February 2009. Accepted: May 2010.] Article note: ([dagger]) Corresponding author.
- Published
- 2010