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Summary: End‐user feedback in social media platforms, particularly in the app stores, is increasing exponentially with each passing day. Software researchers and vendors started to mine end‐user feedback by proposing text analytics methods and tools to extract useful information for software evolution and maintenance. In addition, research shows that positive feedback and high‐star app ratings attract more users and increase downloads. However, it emerged in the fake review market, where software vendors started incorporating fake reviews against their corresponding applications to improve overall software ratings. For this purpose, we conducted an exploratory study to understand how end‐users register and write fake reviews in the Google Play Store. We curated a research data set containing 68,000 end‐user comments from the Google Play Store and a fake review generator, that is, the Testimonial generator (TG). Its purpose is to understand fake reviews on these platforms and identify the common patterns potential end‐users and professionals use to report fake reviews by critically analyzing the end‐user feedback. We conducted a detailed survey at the University of Science and Technology Bannu, Pakistan, to identify the intelligence and accuracy of crowd‐users in manually identifying fake reviews. In addition, we developed a ground truth to be compared with the results obtained from the automated machine and deep learning (M&DL) classifier experiment. In the survey, 512 end‐users participated and recorded their responses in identifying fake reviews. Finally, various M&DL classifiers are employed to classify and identify end‐user reviews into real and fake to automate the process. Unlike humans, the M&DL classifiers performed well in automatically classifying reviews into real and fake by obtaining much higher accuracy, precision, recall, and f‐measures. The accuracy of manually identifying fake reviews by the crowd‐users is 44.4%. In contrast, the M&DL classifiers obtained an average accuracy of 96%. The experimental results obtained with various M&DL classifiers are encouraging. It is the first step towards identifying fake reviews in the app store by studying its implications in software and requirements engineering. [ABSTRACT FROM AUTHOR]

Software industry is continuously exploring better ways to develop applications. A new phenomenon to achieve this is cloud‐based global software development (CGSD), which refers to the adoption of cloud computing services by organizations to support global software development projects. The CGSD approach affects the strategic and operational aspects of the way projects are managed. The objective of the study is to identify the success factors which contribute to management of CGSD projects. We carried out a multivocal literature review (MLR) to identify the success factors from the state‐of‐the‐art and the state‐of‐the‐practice in project management of CGSD projects. We identified 32 success factors that contribute to the management of CGSD projects. The findings of MLR indicate that time to market, continuous development, financial restructuring, and scalability are the most critical success factors for CGSD. Moreover, the findings of the study show that there is a positive correlation between the success factors reported in both formal literature and industry based gray literature. The findings of this study can assist the practitioners to develop the strategies needed for effective project management of CGSD projects. [ABSTRACT FROM AUTHOR]

Development and operations (DevOps) refer to the collaboration and multidisciplinary organizational effort to automate continuous delivery of information systems (IS) development project with an aim to improve the quality of the IS. The flexibility and quality production of software projects motivated the organizations to adopt DevOps paradigm. Organizations face several complexities while management of DevOps process. This study aims to explore and analyze the factors that could positively impact the management of DevOps process. Firstly, literature review was performed and identified 36 success factors that are related to 10 knowledge areas of DevOps project management. Secondly, a questionnaire survey study was conducted to get the insight of industry experts concerning the success factors of DevOps project. Finally, the fuzzy‐AHP was applied for ranking the success factors and examining the relationship between 10 knowledge areas of identified success factors. The results of this study will serve as a body of knowledge for researchers and practitioners to consider the highest priority success factors and develop the effective policies for the successful execution of DevOps project management. [ABSTRACT FROM AUTHOR]

Currently, the accurate prediction of social relationships can effectively reduce the decision‐making burden of users in various service platforms. However, in the big data environment, the users' data information used for the relationship prediction is highly fragmented distribution, so it is a non‐trivial challenge to integrate the users' sequence data information from different platforms while preventing sensitive information leakage. To this end, based on the microservice environment, we devise a cross‐platform social relationship prediction approach (CPSRP) to address the above problems. Briefly, the improved Simhash method aggregates similar users into the common bucket. Then the embedding technique converts the users' sparse data information into the low‐dimensional dense continuous feature vectors; the redefined Gated Recurrent Unit (r‐GRU) network and the Multilayer Perceptron (MLP) network are employed to extract the overall temporal sequence features of users. The relationship prediction is finally executed according to the users' sequential features. Extensive experiments are conducted on Epinions, and the experimental results further prove the benefits of our proposal in terms of relationship prediction while protecting users' sensitive information. [ABSTRACT FROM AUTHOR]

User forums enable a large population of crowd‐users to publicly share their experience, useful thoughts, and concerns about the software applications in the form of user reviews. Recent research studies have revealed that end‐user reviews contain rich and pivotal sources of information for the software vendors and developers that can help undertake software evolution and maintenance tasks. However, such user‐generated information is often fragmented, with multiple viewpoints from various stakeholders involved in the ongoing discussions in the Reddit forum. In this article, we proposed a crowd‐based requirements engineering by valuation argumentation (CrowdRE‐VArg) approach that analyzes the end‐users discussion in the Reddit forum and identifies conflict‐free new features, design alternatives, or issues, and reach a rationale‐based requirements decision by gradually valuating the relative strength of their supporting and attacking arguments. The proposed approach helps to negotiate the conflict over the new features or issues between the different crowd‐users on the run by finding a settlement that satisfies the involved crowd‐users in the ongoing discussion in the Reddit forum using argumentation theory. For this purpose, we adopted the bipolar gradual valuation argumentation framework, extended from the abstract argumentation framework and abstract valuation framework. The automated CrowdRE‐VArg approach is illustrated through a sample crowd‐users conversation topic adopted from the Reddit forum about Google Map mobile application. Finally, we applied natural language processing and different machine learning algorithms to support the automated execution of the CrowdRE‐VArg approach. The results demonstrate that the proposed CrowdRE‐VArg approach works as a proof‐of‐concept and automatically identifies prioritized requirements‐related information for software engineers. [ABSTRACT FROM AUTHOR]

To improve and sustain the quality of software products, software process improvement (SPI) is needed. Currently, small and medium software enterprises (SMSEs) represent a high proportion of companies around the world and become a cornerstone in the worldwide industry economy. These companies have realized that improving their process is crucial for success, but they are facing difficulties to implement it due to limited resources, limited knowledge, and time constraints. This study aimed to identify the sustainability success factors (SSFs) that have a positive impact on implementing SPI efforts in SMSEs. Data were collected through a systematic literature review (SLR) approach and quantitatively through a survey questionnaire. A list of 44 SSFs was identified during SLR and empirical study. Results illustrate that there is a positive correlation between the ranks obtained from both dataset (rs (44) =.548, ρ =.001). Therefore, there would be significant differences between the SSFs identified in both datasets. In conclusion, the top‐ranked factors can then be used to guide the SPI coordinators on where they should focus their attention to reach the desired SPI goals, which is crucial to deliver the software products and also facilitates in development of model for SPIs in the future. [ABSTRACT FROM AUTHOR]

Software traceability plays a critical role in software maintenance and evolution. We conducted a systematic mapping study with six research questions to understand the benefits, costs, and challenges of using traceability in maintenance and evolution. We systematically selected, analyzed, and synthesized 63 studies published between January 2000 and May 2020, and the results show that traceability supports 11 maintenance and evolution activities, among which change management is the most frequently supported activity; strong empirical evidence from industry is needed to validate the impact of traceability on maintenance and evolution; easing the process of change management is the main benefit of deploying traceability practices; establishing and maintaining traceability links is the main cost of deploying traceability practices; 13 approaches and 32 tools that support traceability in maintenance and evolution were identified; improving the quality of traceability links, the performance of using traceability approaches, and tools are the main traceability challenges in maintenance and evolution. The findings of this study provide a comprehensive understanding of deploying traceability practices in software maintenance and evolution phase and can be used by researchers for future directions and practitioners for making informed decisions while using traceability in maintenance and evolution. [ABSTRACT FROM AUTHOR]

Managing the cloud‐based software development outsourcing (CSDO) activities across the geographically distributed development sites are much challenging. This study aims to identify the success factors (SFs) for CSDO and prioritize them based on their significance. To achieve this objective, we conducted a systematic literature review (SLR) and survey study with industrial and academic experts. Finally, we applied the analytical hierarchy process (AHP) to develop the framework based on the prioritization of the identified SFs. We believe that the findings of this study will assist the industry practitioners and researchers in developing effective strategies for the successful implementation of CSDO activities. [ABSTRACT FROM AUTHOR]

Planning and managing of requirement change management (RCM) process in global software development (GSD) are a complicated task, but the RCM plays a significant role in developing the quality software within time and budget. The key aim of this study is to prioritize the factors that could positively influence the RCM program in GSD context. To achieve the study objective, the questionnaire survey study was conducted to get the feedback of the practitioners concerning the success factors of RCM in GSD context. Moreover, the fuzzy analytical hierarchy process (FAHP) was applied. The application of FAHP is novel in this research domain as it has been effectively applied previously in various other research areas, for example, supplier selection, electronics and electrical, personnel selection, and agile software development. The results of this study will provide the prioritization‐based taxonomy of RCM success factors and also contribute by introducing the novel FAHP approach in the research domain of RCM in GSD. The FAHP approach assists the practitioners to reduce the uncertainty and vague opinions of RCM experts. [ABSTRACT FROM AUTHOR]

Development and operations (DevOps) practices significantly accelerate and automate the continuous delivery and deployment of software systems. However, adopting DevOps concepts is not a straightforward job. Most organizations are not able to keep pace with the rhythm of continuous delivery and deployment, which are key DevOps attributes. Despite the significance of DevOps programs, it is still unknown why software development firms are demotivated or unable to adopt them. We tried to fill this gap by investigating, prioritizing, and developing the taxonomy of the key factors that could impact the adaptation and implementation of DevOps practices. We extracted a total of 16 factors from the available literature and empirically assessed them using the survey approach. The identified factors are further classified into three core categories of the software process improvement (SPI) manifesto. The analytical hierarchy process (AHP) approach was used to calculate the prioritization weight for each factor and present it as a taxonomy. The developed taxonomy provides a roadmap to tackle the key challenges to implementing DevOps and offers suggestions for streamlining DevOps practices. [ABSTRACT FROM AUTHOR]

Requirements Change Management (RCM) is one of the challenges faced by Global Software Development (GSD) organisations as requirements evolution is inevitable due to dynamic business and operating environments. GSD organisations face issues when dealing with RCM because many organisations embark on GSD without understanding their readiness to undertake such an initiative. Currently, there is no readiness model to assess the RCM process in the context of GSD. The objective of this study is to develop a requirements change management readiness model (RCMRM) for GSD organisations. A Systematic Mapping Study (SMS) was conducted to identify the primary studies related to RCM in the GSD projects. By using SMS, 109 primary studies were selected and 73 RCM practices were identified which were used to design the readiness levels of the proposed RCMRM. To validate the RCMRM, initially, two case studies were conducted in two GSD organisations. Based on the suggestions and recommendations of the case study participants,the RCMRM was further modified. The updated version of RCMRM was further validated by two different GSD organisations. The results of the second case study indicate that RCMRM is effective in assessing the readiness of the RCM process in the context of GSD. [ABSTRACT FROM AUTHOR]

Global software development (GSD) organisations are currently adopting agile frameworks in order to efficiently develop a software product. The main objective of this study is to identify the success factors (SFs), which could possibly have a positive impact on scaling agile practices in a GSD environment and develop their taxonomy based on their prioritisation using the analytic hierarchy process (AHP) approach. This study is conducted in four stages: problem identification and goal of the study (1), identification of SFs and their categorisations (2), validation of the SFs using questionnaire survey (3), and application of AHP to prioritise the SFs and develop the taxonomy of the SFs and their respective categories (4). The results of this study indicated that 'technology' is the most significant category as compared to the other categories of the SFs. Similarly, rich technological infrastructure is identified as a most important factor. Based on the findings of this study, authors can conclude that the contribution of this study is not only limited to development of the taxonomy of the SFs, but also their proper prioritisation by introducing AHP approach, which assists software organisations to scale agile methods effectively in the GSD environment. [ABSTRACT FROM AUTHOR]

Majority of software development firms are adopting the concepts of global software development (GSD) in order to develop high‐quality and low‐cost products. However, the requirements change management (RCM) becomes a significant challenge in the GSD environment because of the unavailability of proper RCM framework and taxonomy. The objective of this study is to develop a taxonomy of the challenging factors of the RCM process in GSD. The taxonomy is developed based on the results of the data collected during the survey study and the implementation of the analytical hierarchy process (AHP). Total 25 challenging factors are identified and mapped into four core categories, ie, "organizational management," "team," "technology," and "process." Moreover, the AHP analysis is performed to prioritize the challenging factors and their categories. The prioritization process highlight that "process" is the most significant category of the RCM challenging factors. The taxonomy developed in this study provides a robust framework to tackle problems associated with RCM activities in GSD environment, which is significant to the success and progression of GSD firms. [ABSTRACT FROM AUTHOR]

Most software development firms have adopted the concepts of global software development (GSD) to develop high‐quality and low‐cost products. However, GSD is not a straightforward process. It is associated with many challenges that are mostly related to requirements change management (RCM). In this study, we explore the motivators that contribute to managing RCM activities in the GSD environment. We extracted a total of 25 motivators using the systematic literature review (SLR) approach and conducted a survey study to empirically evaluate the findings of the SLR. The results of the applied Spearman's statistical test show that the findings of the SLR and survey study had a positive moderate correlation (rs(25) = 0.566). We further analyzed the reported motivators according to organization size. Finally, we developed taxonomies of the identified motivators based on the framework proposed by Ramasubbu and the project management body of knowledge. We believe that the taxonomies provide a robust framework for tackling the challenges of RCM, which is significant for the success and evolution of GSD firms. [ABSTRACT FROM AUTHOR]

The employment of design patterns is considered as a benchmark of software quality in terms of reducing the number of software faults. However, the quantification of the information about the hinder design issues such as the number of roles, type of design pattern, and their association with anti‐pattern classes is still required. The authors propose a new methodology to evaluate the impact of certain design issues on the software quality in terms of quantification of fault density. Firstly, they mine the required information about the classes of each system under study. Secondly, they describe taxonomy to group the classes. Subsequently, they used statistical techniques to formulate and benchmark the results. They include the analysis of four open source projects with six design patterns and six anti‐patterns in the case study. The main consequences are (i) the pattern participant classes are less dense in faults, (ii) the classes involved in the structural association between design patterns and anti‐patterns are denser in faults, (iii) the pattern participant classes with multi‐role and anti‐pattern smell association is denser in faults as compared to others. The significant difference between fault density distributions of groups of classes is still unclear and required further empirical investigation. [ABSTRACT FROM AUTHOR]

The majority of organisations are globalising their software development activities by following the ideas of global software development (GSD). The motivation behind the adoption of GSD phenomena are the list of benefits gained by the software industry. However, there are different challenges face by the GSD organisations, particularly the issues related to software process improvement (SPI). The aim of this study is the identification and classification into categories of the success factors that can impact SPI initiatives taken in GSD organisations. The systematic literature review (SLR) method has been used to extract the success factors from the literature. SLR phases, 'planning, conducting, and reporting the review' have been followed to perform this study. Totally, 15 success factors were identified and classified into the six main categories. The authors have also reported the critical success factors of SPI, i.e. management commitment, staff involvement, roles and responsibilities, communication, and resources allocation. This article also reported the similarities and differences between the success factors classified on the bases of client‐vendor organisation and size of the organisation. The identified factors can contribute towards the implementation of SPI programme in both client and vendor GSD organisations because these factors represent key areas of process improvement. [ABSTRACT FROM AUTHOR]

Nowadays, many software development organisations are globalising their work throughout the world. The motivation behind the software globalisation is competitive advantage and business profits that it yields to an organisation. Besides, these organisations are facing various challenges due to the distributed nature of the software development. However, software process improvement (SPI) is one of the biggest issues in the domain of global software development (GSD). The aim of this research study is to identify success factors and barriers to assist GSD organisations for successful implementation of SPI program. Accordingly, a systematic literature review approach was adopted to identify the success factors and barriers. A total of nine success factors and six barriers were identified that could impact SPI. Using the criteria of the factors having a frequency >50% as critical, total four success factors were ranked as critical success factors, i.e. management commitment, staff involvement, allocated resources and pilot projects. Moreover, total four barriers were classified as critical barriers, i.e. lack of resources, inexperienced staff, organisational politics and time pressure. [ABSTRACT FROM AUTHOR]

The phenomenon of global software development (GSD) has been adopted by a majority of the software development firms to achieve the significant benefits it offers. However, there are many challenges faced by the GSD organizations, which are mainly related to requirements change management (RCM). The key objective of this study is to identify the challenges of RCM process in GSD domain. The systematic literature review (SLR) approach has been used to investigate the challenges of RCM activities, and a total of 30 challenges were identified. We have further classified the identified challenges in the domain of client and vendor GSD organizations, aiming to provide a clear understanding of the RCM process and its challenges in the context of both types of GSD organizations. The identified challenges were also categorized into three core types according to the organization size (small, medium sized, or large), which highlights the significance of each challenge for a specific organizational size. In addition, the criticality of the identified challenges was assessed using the criteria of challenges having a frequency greater than or equal to 50%. According to the findings of this study, a framework is provided that could help GSD organizations address the problems related to RCM in a GSD environment. [ABSTRACT FROM AUTHOR]

Software development firms have begun adopting the practice of global software development (GSD). The main reason for the shift toward globalization is the various benefits received by software development firms. However, there are several issues faced by GSD organizations, particularly those associated with software process improvement (SPI). It has been noticed that a formal process improvement approach could assist in successfully executing development activities in GSD. The core objective of this research work is to develop a global software engineering process improvement model (GSEPIM) to assess and improve software process activities in a GSD environment. The proposed model will be developed based on existing models in other domains, an empirical study conducted with GSD practitioners, and an understanding of critical success factors and challenges of SPI. In this study, the first step in the development of GSEPIM is completed by identifying the challenges of SPI in GSD and presenting a solution in the form of a robust framework. [ABSTRACT FROM AUTHOR]

Software organizations are increasingly combining agile methodologies and distributed software development (DSD) for efficiently and effectively built software products. There are numerous challenges associated with scaling agile methods in a distributed environment. Our study is intended to explore and prioritize the challenges for scaling agile practices in the DSD environment. This study was divided into 3 stages. In the first stage, 22 challenges were identified from literature review and grouped into 4 categories: management, team, technology, and process based on discussion with experts. In the second stage, an online questionnaire study was conducted to validate the identified challenges. Finally, analytic hierarchy process method was used to prioritize challenges and their categories based on their relative importance. The results highlighted that management is a most significant category as compared with the other categories. Similarly, lack of management commitments, lack of effective communication, lack of knowledge sharing, etc are identified as the most significant challenges that need to be focused by the organizations for scaling agile methodologies. On the basis of the research findings, we could conclude that the identified challenges along with their categories provide a robust framework to scale agile methodologies in the DSD environment. Investigating the challenges that negatively affect scaling of agile methodologies in the DSD environment, validating the challenges using online questionnaire survey, and prioritizing the challenges using AHP method based on their relative importance, this study provides a robust framework to scale agile methodologies in the DSD environment. [ABSTRACT FROM AUTHOR]