Search

Communication is a response that can mitigate and even restore the damage resulting from organizational crisis. Yet what is often asserted in most of the research is that organizations are in a state of crisis and that they are indeed engaging in crisis communication. Sometimes organizations are in controversy as opposed to crisis. The distinction between controversy and crisis, in turn, has implications for the practice of communication. The current paper takes the opportunity to show the fruitful directions to be taken up based on the differences between crisis and controversy and how these differences impact organizational communication. [ABSTRACT FROM AUTHOR]

Although a great deal of research has focused on communicating Corporate Social Responsibility (CSR), the literature is diverse and encompasses a plethora of theories and approaches. It is still unclear what communicative behaviors carry the messages of organizational virtuosity and the implementation of responsible initiatives. What is missing is a simple, inclusive assessment of how organizations explicitly communicate the behaviors that constitute CSR. Accordingly, the purpose of this paper is to provide an illustration of the accounts that constitute CSR communication. Fifty US firms are examined for CSR moves within a variety of organizational contexts. The results show that communicating CSR is limited to large organizations and primarily, that they communicate CSR by conveying information about classically accepted responsible and virtuous behaviors. This patterned communicative behavior is a process that organizations engage in to make sense of CSR. Copyright © 2009 John Wiley & Sons, Ltd and ERP Environment. [ABSTRACT FROM AUTHOR]