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International audience; This paper develops the bases for a decisional organization theory. Important approaches, like sociological systems theory, partial and meta-organization, or organizationality, share the assumption that decisions are a central component of organizations. However, organization studies still fail to account fully for the role of decisions in the emergence and continuation of organization. Yet, while pre-modern societies could rely on institutionalized orders in the form of traditions and authorities, the contemporary world rests on a myriad of decisions to cope with societal complexities. We develop an integrated, decisional organization theory (decisional OT) in which we articulate several concepts of organization theory, thus presenting organization as both a system of decisions and a decided social order. Looking further at organization as continua, we distinguish between ‘entitative organizationality’, i.e., degrees of organizationality at the entity level, and ‘structural organizationality’, i.e., a combination of organizational elements. This approach constitutes an important development for OT because it helps us to analyze the complex layering and intertwining of social orders inside, outside, among, and as organization(s), and identifying future research on the nesting of organization and the maintenance of organizational boundaries.; Neste texto são desenvolvidas as bases para uma Teoria Decisória nas Organizações (TDO). Abordagens importantes, como a teoria dos sistemas sociológicos, a da organização parcial e meta-organizacional, ou a organizacionalidade, compartilham a suposição de que as decisões são um componente central das organizações. Entretanto, os estudos de organização ainda falham em explicar plenamente o papel das decisões no surgimento e na continuação da organização. No entanto, enquanto as sociedades pré-modernas poderiam contar com ordens institucionalizadas na forma de tradições e autoridades, o mundo contemporâneo repousa sobre uma miríade de decisões para lidar com as complexidades sociais. Assim, desenvolvemos, de forma integrada, uma Teoria Decisória nas Organizações (TDO) na qual articulamos vários conceitos da teoria da organização, apresentando a organização tanto como um sistema de decisões quanto como uma ordem social decidida. Assumindo, adiante, a organização como um continua, distinguimos entre ‘organizacionalidade entitativa’, ou seja, os graus de organizacionalidade no nível da entidade, e ‘organizacionalidade estrutural’, ou seja, uma combinação de elementos organizacionais. Esta abordagem constitui um desenvolvimento importante para a Teoria Organizacional (TO) porque nos ajuda a analisar a complexa estratificação e o entrelaçamento das ordens sociais dentro, fora, entre e como organização(ões), e a identificar pesquisas futuras sobre o ‘aninhamento’ da organização e a manutenção dos limites organizacionais

International audience; This article investigates the consumer–voice assistant (VA) interaction in the context of food and beverage purchase choices and the role that psychological power plays in the consumer decision‐making process. A series of experimental studies demonstrate that both involvement and the psychological condition of power meditate consumers' willingness to purchase. As a result, we find that consumers are more likely to purchase low involvement than high‐involvement products through VA technology, particularly when experiencing high‐power states. This study broadens our understanding of the role of VAs and their ability to shape the consumer decision‐making process. With an explicit focus on power, this studyillustrates how the success of voice commerce may largely rest on the promotion of low‐involvement products that enable high‐power psychological conditions which drive willingness to purchase.

International audience; The digital revolution has transformed the communication landscape into a hybrid online-offline environment. Although increasing complexity does pose new challenges for practitioners and scholars, the literature also lacks theoretical and empirical analyses of managerial and organizational issues regarding online and offline integration within integrated marketing communication (IMC). This study aims to provide an initial contribution to this field from a business perspective. First, we provide a definition and empirical analysis of the key managerial and organizational issues and approaches adopted by senior managers to tackle the challenge of online and offline integration. Second, we propose a conceptual framework that offers a holistic view of implementation modalities of offline and online integration, as well as the achievable outcomes and barriers to such implementation.

This study investigates whether green supply chain management (GSCM) practices help companies to be resilient against the buffer effect in the context of COVID-19. Building on the instrumental version of stakeholder theory, companies implementing GSCM practices should build environmental skills and competitive advantage to cope with a crisis caused by supply chain disruptions. Our survival analysis, conducted on 5,696 firms headquartered in 35 countries, shows clear evidence that GSCM companies' market prices recover quickly from the shock. Considering mounting pressure on environmental issues, this study documents the new benefits of GSCM for companies confronted with a global financial shock. By applying a large sample, the study has originality and implications for stakeholders, including investors, governments, and policymakers, to push firms to become more eco-friendly and resilient.

International audience; This study tests how transformational leadership fosters team performance through team cohesion and how that relationship is moderated by previous team performance and leadership consensus. We computed a moderated-mediation model based on a sample of 690 professional players in 59 top professional teams in interactive team sports leagues (basketball, handball, roller hockey, and indoor football/soccer) in Spain. Our findings suggest that transformational leadership indirectly influences objective team performance through the mediation role of team cohesion and that this indirect effect is more prominent when the level of previous performance is higher. We also found that the indirect effect of transformational leadership on team performance via cohesion is stronger in teams with higher consensus regarding their coaches' leadership. Overall, our results demonstrate the importance of integrating dispersion and contextual variables into research models, in particular, previous performance and leadership consensus.

It is a widely known theoretical derivation, that the firm’s leverage is negatively related to volatility of stock returns, although the empirical evidence is still outstanding. To empirically evaluate the leverage we first complement previous simulation studies by deriving theoretical predictions of leverage changes on the volatility smile. Even more important, we empirically test these predictions with an event study using intra-day Eurex option data and a unique data set of 138 ad-hoc news. For our theoretically derived predictions we observe that changes in leverage of DAX companies from 1999 to 2014 cause significant changes to the implied volatility smile.

PurposeThe ability to work anytime from anywhere is attractive to job seekers, who respond by developing needs regarding flexible working. Flexibility needs are compared to the flexibility perceived in job advertisements to form an overall perception of flexibility fit. The purpose of this paper is to examine both the impact of flexibility fit (on applicant attraction) and its antecedents.Design/methodology/approachThe impact of flexibility fit on applicant attraction and its antecedents are examined using person–job (PJ) fit theory. 92 job seekers analyzed a total of 391 job advertisements. The hypotheses are tested using multilevel structural equation modeling.FindingsThe results show that perceived flexibility fit is positively related to job pursuit and job acceptance intentions. They further show that perceived flexibility fit is driven by perceived job advertisements' flexibility exceeding applicants' needed flexibility, which in turn is driven by the flexibility actually present in job advertisements exceeding applicants' flexibility needs.Originality/valueThis study contributes to literature on new ways of working by highlighting the desirable nature of flexibility and its impact on fit perceptions. It further contributes to literature on job search and PJ fit by investigating a full model of fit, examining both outcomes and antecedents of perceived fit. For practitioners, this study highlights the importance of advertising flexibility to attract applicants.

International audience; By drawing on social identity and stakeholders’ theories, this paper seeks to examine how universities co-create and manage their brand image and brand reputation through tapping into internal-stakeholders’ social network. This research utilises explanatory research design at the preliminary stage, and the subsequent model is examined via a positivist survey carried out among higher education internal stakeholders in the UK. The results show that the relationship between navigation design of the website, usability of the website and customization of the website are not significant from students’ perspective, whereas all those are significant from employees’ perspective. Furthermore, the relationship between logo and co-creation behaviour is not significant from employees’ perspective while it is significant from students’ perspective. University website is the most important marketing tool to attract students and other stakeholders. Therefore, these findings have significant implications for higher education branding and marketing managers aiming to design appropriate communication tools with a view to actively engage students and employees in a co-creation process to improve their products, services and brand image.

This paper investigates the role of the regional context with regard to the influence of human capital and knowledge spillovers on SMEs' financial soundness. Our empirical setting is based on a multilevel analysis of panel data, which allows superior treatment of hierarchical data. The analysis is applied to SMEs belonging to the manufacturing sector and operating in four European countries over the period 2010–2015. We find that a combination of individual and regional‐level characteristics explains firm soundness better than individual features alone. Furthermore, we find that a high local educational level and knowledge spillovers improve firm soundness and that their effects vary according to the regional level of knowledge. These results are confirmed by several robustness tests. Este articulo investiga el papel del contexto regional en relacion a la influencia de los spillovers de conocimiento y de capital humano sobre la solidez financiera de las PYMES. La configuracion empirica se basa en un analisis multinivel de datos de panel, ya que permite un mejor tratamiento de datos jerarquicos. El analisis se aplico a PYMES del sector manufacturero y que operaban en cuatro paises europeos en el periodo 2010‐2015. Se encontro que una combinacion de caracteristicas a nivel individual y regional explica mejor la solidez de las empresas que las caracteristicas individuales por si solas. Ademas, se observa que un alto nivel educativo local y los spillovers de conocimiento mejoran la solidez de las empresas y que sus efectos varian segun el nivel regional de conocimientos. Estos resultados se pudieron confirmar mediante varias pruebas de robustez. 本稿では、中小企業の財務健全性に対する人材と知識のスピルオーバーの影響に関する地域コンテキストの役割を検討する。本研究の実証セッティングはパネルデータのマルチレベル分析に基づくものであり、これによって階層データの優良な処理が可能になる。2010~2015年の期間で、欧州の4つの国で稼働している製造業の中小企業を対象に分析を行う。企業個別の特性だけでなく、それと地域レベルの特性を組み合わせた方が、企業の健全性がよく説明されることがわかる。さらに、地域の教育レベルの高さと知識スピルオーバーが企業の健全性を高めること、また知識スピルオーバーの影響は地域の知識レベルによって異なることが考えられる。この結果は、複数の検定により頑健性が確認された。

Purpose This paper aims to examine how customers encounter consumption-based evolution between mobile and offline platforms together with temporal and crossover effects. Counter to research on customer satisfaction theory, which shows that satisfaction directly affects loyalty, the authors show that when shopping between mobile and offline platforms, customers differently evaluate loyalty compared to the traditional satisfaction and loyalty approach. Also, customers differently evaluate three types of service quality from online to offline (O2O) platforms and response dynamically to firm satisfaction and loyalty. Design/methodology/approach This study tests temporal, carryover and crossover effects using longitudinal data sets. Findings From crossover loyalty shifts, the findings show that the relationship between offline provider satisfaction (OS) and mobile provider loyalty (ML) during consumption periods is consistently significant with similar impact. However, mobile provider satisfaction (MS) during the same periods does not impact offline provider loyalty (OL) in the same manner, but differs considerably in terms of pattern of influence. Specifically, the findings show that this crossover effect increases over time even though statistical impact is insignificant. Thus, the carryover loyalty shift has a positive impact when it originally occurs in the offline platform but differs significantly when it originates via the mobile platform. Practical implications – this study offers valuable guidance to managers on how O2O platform-centric firms try to enhance satisfaction with consumption system that links to three types of service quality and loyalty. Research limitations/implications This study offers valuable insights into offline and ML. This is seen, however, as an experimental study and further research using the same method would enable cross-cultural comparators. Practical implications Insights can be drawn from the findings, enabling comparisons relative to service quality-satisfaction-loyalty linkage across dual platforms. The idea of evolution and progression over time is particular pertinent to business practice assuming data sets are gathered, maintained and analyzed. Originality/value Insights can be used from the research findings, including but not limited to comparing the service quality-satisfaction-loyalty linkage across dual platforms and providing firms with an explanation of temporal evolution.

This study extends the conceptualization of corporate identity (CI), and develops a valid and reliable scale for the concept via multistage research design. After detailed literature review, key elements of CI in practice are clarified using 20 semi-structured interviews with senior managers in leading UK companies, followed by an online survey among senior managers in the UK food and beverage sector. Five dimensions of CI are identified following two-step structural equation modelling: consistent image, top management behavioral leadership, employee identification, mission and values dissemination, and founder transformational leadership. The scale is examined for nomological validity with an outcome variable, namely corporate social responsibility. The contribution is novel, as for the first time CI is empirically validated as a second-order hierarchical construct. The resultant scale guides practitioners to specify priorities when developing CI, acts as a tool to assess the effectiveness of activities over time, and enables corrective action where needed.\ud \ud Keywords: Corporate identityCommunicationVisual identityEmployee identificationLeadership

International audience; The research focuses on the setting-up of a free zone strengthening the economic diversification of the Grand Duchy of Luxembourg. Dedicated to storage, handling and trading of high value items and in particular artworks and jewellery. The Luxembourg Freeport was inaugurated in September 2014. Using the Resource-Based View as theoretical framework, the paper aims to show what combinations of resources can have a positive impact on economic activities in connection with the Freeport. The research confirms that these activities go beyond pure logistical and operational sights. The findings highlight a triptych of resources justifying this location in an environment where art, finance and logistics seem to create a virtuous circle benefiting economic development of the country and promoting the rise of clustering effects.

International audience

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International audience; Digital data objects on viruses have played apivotal role in the fight against COVID-19, leadingto healthcare innovation such as new diagnostics,vaccines, and societal intervention strategies. Toeffectively achieve this, scientists access viral data fromonline communities (OCs). The social-interactionistview on generativity, however, has put little emphasison data. We argue that generativity on data dependson the number of data instances, data timeliness,and completeness of data classes. We integratedand analyzed eight OCs containing SARS-CoV-2nucleotide sequences to explore how communitystructures influence generativity, revealing considerabledifferences between OCs. By assessing provideddata classes from user perspectives, we found thatgenerativity was limited in two important ways: Whenrequired data classes were either insufficiently collectedor not made available by OC providers. Our findingshighlight that OC providers control generativity of dataobjects and provide guidance for scientists selectingOCs for their research.

International audience; We revisit the theory of financial crises using a predator-prey metaphor, highlighting the relationship between greed, risk aversion and debt accumulation and aggregating concepts from economics, finance and psychology. We argue that regulations that are implemented inefficiently, with weak enforcement or at the wrong time can have deleterious effects on the market, worsening the ailment they initially intended to correct and leaving a spray of prey in their wake. To illustrate our hypothesis, we examine the role of regulations in the years leading up to and during the Global Financial Crisis (GFC) in the United States, when the Federal Reserve tried to restrain the over-heated housing market propelled by the predatory mortgage frenzy and the increased use of securitization in risk-hiding financial tools such as Collateralized Debt Obligations (CDOs). Our results indicate that deleterious government interventions may act as a chemotherapy of sorts, causing harm followed by a slow recovery. This understanding can help governments draft better regulations to lower market frictions and better protect investors.

International audience; Digitalisation offers a wide array of opportunities, but also challenges, for universities and business schools alike, regarding the provision and delivery of their teaching and learning activities. The COVID-19 pandemic has highlighted some of these challenges, as it forced educational institutions to move their pedagogic activities online in line with new governmental regulations. In this article, we identify and discuss critically the following three interconnected challenges: (1) shifting from direct embodied co-presence to technologically mediated telepresence, (2) re-embodying teaching and learning activities and (3) rethinking the purpose and relevance of teachings in business schools. We explore these challenges through a phenomenological lens, informed by the Heideggerian concepts of enframing ( Gestell) and releasement ( Gelassenheit), with a focus on (re-)embodiment. Finally, we discuss the need, for teachers and learners, to be able to reflectively move between embodied and digital(ised) forms of learning and teaching and outline some implications and perspectives regarding the development of an integral pedagogy.

International audience; This study sheds light on the perception of corporate environmental management (CEM) in the lending business from the lenders’ perspective. The importance of the implementation of the CEM practices of borrowing companies indicated by bank managers is used to measure the bank managers’ perceptions of CEM in lending decisions. In addition, this paper examines the influence of institutional motivations – coercive, mimetic and normative – on the perception of CEM. A survey was conducted among 110 bank managers in France and Luxembourg in 2019. Through factor analysis and regression modeling, we found that banks’ CEM requirements for borrowing firms are mainly determined by pressure-type motivations, such as coercive and mimetic, rather than benefit-type motivations, such as financial and reputational. Our results offer new insights into how bank managers perceive the importance of CEM in lending decision-making and explain the perceptions that have been less studied in the existing literature.

International audience

International audience; This study investigates the role of eco-control systems in translating the proactive environmental strategies (PES) of third party logistics providers (TPLs) into economic and environmental performances using variance-based structural equation modelling, popularly known as PLS-SEM. Analysis of survey data from 232 French TPLs indicate that improved performance depends on the type of TPL organizational core that is mobilized by the PES. Indeed, while the PES of the operations function can improve both environmental and economic performances, the PES of the marketing function contributes only to improved economic performance. The results also reveal that eco-control systems play a prominent role in fostering TPL environmental performance while economic performance remains unchanged. In this regard, eco-control systems can help TPL managers deploy their strategic environmental intentions and achieve improved environmental performance by motivating and directing employees along environmental purposes, providing key information related to environmental activities, and prompting opportunity-seeking behaviors. Overall, the study answers recent calls for research on the green initiatives of TPLs and provides novel insights that can spur on further research.

International audience

International audience; In this challenging and innovative article, we propose a framework for the consumer behavior named “consumer financial spinning”. It occurs when borrowers-consumers of products with high financial stakes accumulate unsustainable debt and disconnect from their initial financial hierarchy of needs, wealth-related goals, and preferences over their household portfolio of assets. Three behaviors characterize daredevil consumers as they spin their wheel of misfortune, which together form a dark financial triangle: overconfidence, use of rationed rationality, and deceitfulness. We provokingly adapt some of the tenets of the Markowitz and Capital Asset Pricing models in the context of the predatory paradigm that consumer financial spinning entails and use modeling principles from the data percolation methodology. We partially test the proposed framework and show under what realistic conditions the relationship between expected returns and risk may depart from linearity. Our analysis and results appear timely and important because a better understanding of the psychological conditions that fuel intense speculation may restrain market frictions, which historically have kept reappearing and are likely to reoccur on a regular basis.

We empirically examine the connectedness between the oil market and the major precious metals (gold, silver platinum, palladium) and the base metal copper over the available period covering December 06, 1988 to August 31, 2018, using the wavelet coherence and quantile cross-spectral analyses. The major findings can be summed up as follows. First, regarding the connectedness among the considered precious metal markets, there is no evidence of identifying the causal interplays. Second, gold and platinum are highly connected with oil and they influence oil prices, especially during global markets' turmoil. Third, the cross-quantile coherency analysis shows that gold and silver exhibit the highest quantile coherency. Fourth, the intensity of the nexus between gold and copper attains its nadir at the extreme upper and lower quantiles. Our empirical findings have relevant implications for investors. It is important for investors in commodity markets to make appropriate investment market decisions in extreme market circumstances. On the other hand, policymakers may benefit from our research, as they could generate suitable strategies.

International audience; Using both survey and trading data from 9,286 retail investors for the 2005–2011 period, we highlight the impact of financial literacy and risk tolerance on retail stock portfolio exposure to environmental, social and corporate governance (ESG) factors. Our results also reveal that the three ESG factors are not homogeneous and should be considered separately. Lower exposure to ESG factors during the crisis period suggests that ESG investing is a luxury good for most investors.

PurposeDo LEGO® SERIOUS PLAY® (LSP) workshops result in improved experience of flow components as well as higher levels of creative output than traditional meetings (MEET)? This research studies the extent to which LSP, as a specialized material-mediated and process-oriented cocreative workshop setting, differs from MEET, a traditional workshop setting. Hypotheses for differences in individual flow components (autotelic behavior, happiness, balance), group flow components (equal participation, continuous communication) and creative output were developed and tested in a quasi-experimental comparison between LSP and MEET.Design/methodology/approachThe study was conducted with 39 practitioners in six teams from various industries. In total, 164 observations were collected during two workshops using the Experience Sampling Method. The creative output was assessed by peer evaluations of all participants, followed by structural analysis and quantitative group comparisons.FindingsThe results show that two components of individual flow experience (autotelic behavior, happiness) were significantly higher in LSP, and one of the components of group flow experience (continuous communication) was, as expected, significantly lower. Regarding creative output, the LSP teams outperformed the MEET teams. The study suggests that a process-oriented setting that includes time for individuals to independently explore their ideas using a different kind of material in the presence of other participants has a significant influence on the team result.Practical implicationsLSP can improve the components of participants' flow experience to have an impact on the creative output of teams. In cocreative settings like LSP, teams benefit from a combination of alone time and high-quality collaborative activities using boundary objects and a clear process to share their ideas.Originality/valueThis is the first quasi-experimental study with management practitioners as participants to compare LSP with a traditional and widespread workshop approach in the context of flow experience and creative output.

Purpose: The purpose of this paper is to investigate inhabitants of Finland and their continuing efforts to narrate a national identity within the constraints imposed by discursive meanings of Finnish culture through the experience of sauna. Design/methodology/approach: Data collection comprised semi-structured interviews with Finnish local residents and entrepreneurs; these were supplemented with secondary data including books, articles, advertisements and documents referencing sauna in the context of Finland. Findings: The analysis and interpretation by the authors show that the symbolic resource of sauna constitutes the legitimation of Finnish nation branding discourses at three levels: regulative, normative and cultural-cognitive; we label these sauna governance, communal identity creation and mythmaking, respectively. Originality/value: The research contribution reveals that nation branding discourses are also forms of legitimation work. Finnish nation branding discourses are interwoven with sauna as thesymbolic resource of “Finnishness” and become conduits for the expression of discursive meanings. This demonstrates that institutional legitimacy is an intrinsic aspect of the ways place branding discourses can be used as a mode of governance (i.e. a policy instrument).

International audience; This multidisciplinary article attempts to bridge the gap between policy-driven, agent-driven, psychological and market variables that may be factors in financial crises and may have been involved in the 2007–2009 Global Financial Crisis (GFC), which we use as an example. We conducted a quantitative study performed on 202 participants, who acted as proxies for consumers during that period. The results of this exploratory research tend to explain how transactions between eager borrowers/homebuyers and avid lenders developed in the context of a predatory broth, which had deceit at its center. This understanding can help regulators to canvas the use of financial tools and advertising techniques to minimize the negative impact on the economy.

International audience

International audience; This paper conceptualises replication research as being one of the most needed areas of ongoing academic activity. Using George the Galapagos tortoise as a metaphor for the lack of replication research, it is argued that only by replicating research studies over time can solid theory be developed. For the most part, advertising and marketing communication research consists of non-replicated, one-shot, point-in-time experiments which, once accepted and published by a journal, becomes the litany of the academic community and is then deified by the citation process. The paper begins by reviewing the background of replication research in the marketing communication domain and applies it to current thinking and publication trends. Reasons for the lack of replication research are presented and some conclusions are drawn for those seeking to confirm or challenge existing research. An agenda is provided for the development and publication of replication research.

International audience; Humanistic Management and Transformative Service Research literatures share the common goal of addressing the increasingly growing global challenges faced by humanity. Recently, organizations have been called to further engage in social innovation in service (SIS) in an attempt to address these challenges. However, the existing service literature does not offer explicit processes regarding how to manage these social innovation efforts at the human interaction level. By drawing on both Humanistic Management and Service literatures, this paper develops a conceptual framework to guide the social innovation in service efforts. More specifically, this paper aims to answer a key question of: how can organizations manage human interactions to help maximize social innovation in service (SIS) outcomes? This paper identifies four foundational values (respect, trust, fairness, and inclusion) that should be at the core of the proposed processes (communication, collaboration, and compassion) needed in order to achieve the desired outcomes of SIS (relieving suffering, increasing well-being, and protecting and promoting human dignity). Subsequently, a typology of service organizations is offered with different combinations of processes at the human interaction level, highlighting the synergistic effect of the three identified processes. The proposed framework in this paper is a first step in bridging two disciplines to highlight their potential and role in addressing the global challenges.

Disagreements over the systemic implications—the future—of financialization can be traced in part to the absence of sustained attention to the role of banking firms in driving this secular shift forward. That is, the financialization literature lacks an adequate microfoundation. Accounting for the drivers of financialization processes solely at the macro level overlooks the problems of how these processes came about and whether they are sustainable. This paper addresses this explanatory gap, arguing that a key independent microeconomic driver of increasing financialization did exist: the incessant efforts by money-centre banks in the USA to break out of Depression-era restrictions on their size, activities, and markets. These banks’ growth strategies in turbulent times led to an institutional (meso) shift—the rise of a megabank-centred shadow banking system—that now shapes global financial architecture even while operating in ways that are unsustainable. In short, too-big-to-manage megabanks are at the heart of the fragility and instability of the economy today.

The Fama-French (FF) five-factor model is cast into a dynamic setting to capture the impact of illiquidity over the phases of the business cycle on the returns of the passive FF twelve sector portfolios. We use two dynamic approaches, Kalman filtering and a recursive/rolling robust instrumental variables (IV) algorithm cast into a GMM framework, to determine time-varying alpha and beta estimates. Our principal result is that the Kalman filter approach supports the hypothesis that illiquidity is an important risk factor in a dynamic context. However, the only factor found to matter in the dynamic GMM approach is the market risk premium. Nevertheless, illiquidity may be prescient with respect to financial crises. Keywords: Illiquidity, Fama-French five-factor model, Kalman filter, Robust IV algorithm, JEL Classification: C58, G12

This article examines the factors of e-learners' perceptions of service quality in terms of the physical appearance of the learning management system, students' assurance of personnel's level of knowledge, and the customized attention to students' needs. The authors use a survey to measure the five dimensions of the SERVQUAL scale, adapted to the e-learning context. A total of 325 responses were obtained. To validate their scale, the authors performed exploratory and confirmatory factor analyses. They found that the most important determining factors for e-learning are: ergonomics, corresponding to the attractiveness of the e-learning system; assurance, corresponding to instructors' ability to satisfy students' needs; and empathy, corresponding to the attention given to each individual student. The authors also found that in the context of e-learning, the relative importance of the dimensions of perceived quality is different from what is typically observed in more traditional services. Their findings enable educational institutions to improve their understanding of the expectations and perceptions of e-learners.

Purpose The literature includes several studies that define different critical success factors (CSF) which have to be considered to support the implementation of technology-enhanced learning (TEL) approaches. An analysis of such studies revealed that (1) regional differences seem to determine the CSF for TEL approaches, (2) certain CSF are relevant for TEL approaches in general, and (3) professionals in higher education determine which influential factors they consider when implementing TEL approaches. Thus, the question arises: in general, which influential factors do professionals in Austrian and German institutions of higher education actually consider when implementing TEL approaches? Design/methodology/approach The study is a quantitative research approach based on survey data. Findings The results show that certain influential factors seem to be generally important, such as the factors of respecting learning success or motivation. However, the outcome of the study also indicated that different moderating variables like experiences and personal relevance affect the professionals’ choices. Originality/value The originality and value are in the approach to identify generally important influential factors for the implementation of TEL approaches in Austrian and German institutions of higher education.

International audience

PurposeCOVID-19 has pushed many supply chains to re-think and strengthen their resilience and how it can help organisations survive in difficult times. Considering the availability of data and the huge number of supply chains that had their weak links exposed during COVID-19, the objective of the study is to employ artificial intelligence to develop supply chain resilience to withstand extreme disruptions such as COVID-19.Design/methodology/approachWe adopted a qualitative approach for interviewing respondents using a semi-structured interview schedule through the lens of organisational information processing theory. A total of 31 respondents from the supply chain and information systems field shared their views on employing artificial intelligence (AI) for supply chain resilience during COVID-19. We used a process of open, axial and selective coding to extract interrelated themes and proposals that resulted in the establishment of our framework.FindingsAn AI-facilitated supply chain helps systematically develop resilience in its structure and network. Resilient supply chains in dynamic settings and during extreme disruption scenarios are capable of recognising (sensing risks, degree of localisation, failure modes and data trends), analysing (what-if scenarios, realistic customer demand, stress test simulation and constraints), reconfiguring (automation, re-alignment of a network, tracking effort, physical security threats and control) and activating (establishing operating rules, contingency management, managing demand volatility and mitigating supply chain shock) operations quickly.Research limitations/implicationsAs the present research was conducted through semi-structured qualitative interviews to understand the role of AI in supply chain resilience during COVID-19, the respondents may have an inclination towards a specific role of AI due to their limited exposure.Practical implicationsSupply chain managers can utilise data to embed the required degree of resilience in their supply chains by considering the proposed framework elements and phases.Originality/valueThe present research contributes a framework that presents a four-phased, structured and systematic platform considering the required information processing capabilities to recognise, analyse, reconfigure and activate phases to ensure supply chain resilience.

International audience

National audience

National audience

International audience; The goal of this special issue is to publish the latest research advancements in terms of theory development and empirical research that can guide policy makers in designing policies that maximize MNEs’ contributions to the SDGs. In addition, it can play an important role in helping MNEs with the implementation of the SDGs in their strategies and actions.We hope that our special Issue will also foster greater understanding of the positive roles that MNEs could play on implementing Sustainable Development Goals and of the factors that may affect their strategies.The Guest Editors of this Special Issue will invite original contributions that go beyond the dominant discourse and practices on implementing SDGs by exploring new approaches and pathways. Papers for consideration will be of different kinds: theoretical reflections, analytical models and frameworks, literature reviews, monographs, and case studies.

International audience; Drawing on the natural resource-based view and coordination theory, this study examines the extent to which different combinations of internal and external green supply chain management (GSCM) practices influence third-party logistics providers' (TPLs) operational and financial performances. A fuzzy-set qualitative comparative analysis of survey data from 232 TPLs shows that combined internal and external GSCM practices improve both operational and financial performances. However, taking into account the TPLs' size allows alternative combinations of GSCM practices: a combination of green supply and eco-design packaging improves small TPLs' performances, whereas a combination of all GSCM practices, except investment recovery and reverse logistics, improves large TPLs’ performances. By using fuzzy-set qualitative comparative analysis instead of traditional linear methodologies, this study offers a new approach to determine the configurations of internal and external GSCM practices that lead to enhanced operational and financial performances in TPLs, rather than treating each GSCM practice separately.

International audience; Organizational teams operate in increasingly volatile environments in which the speed and degree of change accelerates, demanding rapid adaptation processes namely of the improvisational type. It is therefore essential to understand how to prepare teams to operate in such contexts. This work investigates the effects of team mental model similarity, in-action reflexivity, and transitional reflexivity on team-improvised adaptation performance and on team-improvised adaptation learning. Two experiments were conducted with a total of 121 teams. We manipulated the independent variables and used an overtime design to measure team-improvised adaptation learning. Our findings suggest that teams operating in unpredictable environments that require rapid adaptation should be able to reflect collectively, both while acting and between tasks. These teams should also develop a common understanding of the main elements of the context and the task, so that they are effective in the face of unpredictability and rapid change.

International audience; Groups are pervasive in healthcare institutions and take on a variety of shapes. This paper uses a typology that allows us to understand the distinctive characteristics of team operations, based on interdependence and interactive dimensions. It looks at factors that influence team effectiveness in organizational settings. We review different frameworks that shed light in explaining the conditions that lead to group effectiveness. From the classical input-process-output (IPO) model to the input-mediator-output-input (IMOI) model of team effectiveness; the taxonomy of team process and emergent estates, as well as the teams understood as complex adaptive systems and also studied from the multiteam system perspective. We also report the need for more robust research designs to contribute to the field’s further advancement. There is consensus among scholars demanding further conceptual frameworks, as well as powerful research designs that capture process-oriented theory and research on team effectiveness. Some future directions and recommendations are suggested.

Purpose Situated between the literature on internal branding and user-generated content, this study aims to demonstrate the effect of employee-generated content (EGC) on consumers’ purchase intentions and positive word of mouth (WOM). Design/methodology/approach The conceptual model was empirically tested using structural equation modeling based on a sample of 442 participants. Findings The findings support a sequential mediation model in which employee-created social media content impacts perceptions of brand citizenship behavior (BCB) and perceptions of expertise, which in turn increases purchase intention and WOM. Practical implications Based on the findings, this research suggests that employee ambassador programs can work to attract employees with an interest in brand-related social media content creation. Facilitating EGC through support, empowerment and reinforcement rather than traditional control mechanisms is recommended. Originality/value This research introduces the concept of EGC and employee content creators while extending the literature on perceived BCB by empirically demonstrating its relationship with perceived expertise and positive consumer behavior outcomes.

International audience

International audience

International audience

International audience; The diversity and comprehensiveness of sustainable development (SD) require new perspectives, which go beyond existing mindsets and practice. Hence, there is a high demand for creative approaches in SD. Although the connection between creativity and SD has already been addressed in research and practice, there is still a need to study how creative approaches can facilitate SD across disciplines, organizations, communities and societies. This special issue therefore aims to create a discursive space among academics, professionals and doctoral students in areas such as engineering, arts, sociology, education and management to discuss the relations of diverse dimensions of SD and creativity. The special issue is linked to the ARTEM OCC (ARts TEchnology & Management, Organizational Creativity and Sustainability) conference series. It comprises 14 articles, representing theoretical and empirical (surveys and case studies) research on SD and creativity. The studies address methodological issues, education, business processes and supply chains as well as entrepreneurship. A broad variety of the 17 SD goals of the UN Agenda 2030 are addressed through creative approaches. Although the contributions refer to diverse understandings of creativity, representing process, methodological or resource based views, they demonstrate in their variety, that creativity is a collective issue, which is an immanent attitude of interacting people. Creativity therefore affects and facilitates sustainable development at various stages. It should not be reduced to bringing about new ideas for products, services or procedures. Moreover, the outcomes of this special issue show, that creativity can initialize the change of mindsets and general perspectives on SD. This special issue is a contribution to the ongoing discourse on how to enhance SD.

With the advent of end-user and cloud computing, business users can implement information systems for work practices on their own – either from scratch or as extensions to existing systems. The resulting information systems, however, often remain hidden from managers and official IT units, and are therefore called “shadow IT systems”. When a shadow IT system is identified, the organization has to decide on the future of this system. The study uses a configurational perspective to explain outcomes of shadow IT system identification, as well as the mechanisms and contextual conditions which bring them about. For this purpose, 27 profiles of shadow IT systems were compiled by conducting 35 interviews with respondents from different positions and industries. The analysis gives insight into six distinct context-mechanism-outcome configurations explaining four outcomes that occur after shadow IT system identification, namely phase-out, replacement, continuing as IT-managed system, and continuing as business-managed system. These results contribute to the shadow IT literature and, more broadly, IS architecture and governance streams of the IS literature. They inform IT managers when these weigh decision options for identified shadow IT systems given different contextual conditions.

International audience; The pre-Global Financial Crisis build-up, followed by the post-crisis collapse, in bank liquidity creation in developed countries is well-documented (Berger and Bowman, Berger and Bouwman, Review of Financial Studies 22:3779–3837, 2009). Comparable analyses on developing and emerging countries (DECs) have been severely hindered by the lack of detailed bank-by-bank balance sheet data. This paper proposes a new, high-frequency, Aggregate Bank Liquidity Creation (A-BLC) measure for 114 DECs on a comparable cross-country basis, which relies on macroeconomic, country-wide, banking systems’ balance sheet data. The A-BLC database allows us to assess the extent of bank fragility arising from illiquidity associated with intermediation at the banking system level for every DEC, at a monthly frequency over the period 2001–2016. Our measure captures more accurately than other measures proposed in the literature the evolution of bank liquidity creation in the DECs. Stylised facts and panel-regression analysis suggest a sharp pre-crisis build-up and post-crisis fall in liquidity creation in DECs, larger then that observed for developed countries. In addition, financial depth and stability appear as particularly important drivers of A-BLC in DECs.