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Discloses the findings of a study by the National Association of Software and Service Companies about India's dominance as a provider of software exports services. Factors contributing to the country's success in information technology (IT); Comparison of the destinations for offshoring IT services in India, China and the Philippines.

The article reports that U.S.-based computer software company CA Inc. has launched software, services and training programs to help implement best practices for managing information technology shops under the Information Technology Infrastructure Library (ITIL) framework. The Service Management Accelerator offering aims to formalize and expand the company's ITIL-related products and services. The CA Service Management Accelators offerings include a new software product called Configuration Management Database r11.

The author of this article presents four problems that he would like to be remedied in Microsoft Corp.'s Windows Vista software. One of the author's long-standing gripes is the way Windows decides what window or application is active. He therefore suggests to the company never to change focus from the window he is working on until he explicitly command Windows to do so. Another problem occurs when a ton of files need to be deleted from a directory. Windows indicates that a file is in use and cannot be deleted. It does not give the specific application that has locked the file, and it does not ask if the user wants to delete it anyway or allow to continue deleting the next file.