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Background : The coronavirus disease 2019 (COVID-19) pandemic had increased population-level anxiety and had elicited panic buying behaviour across the world. The over-hoarding of toilet paper has received a lot of negative public attention. In this work, we used Twitter data to qualitatively analyse tweets related to panic buying of toilet paper during the crisis. Methods : A total of 255,171 tweets were collected. Of these 4081 met our inclusion criteria and 100 tweets were randomly selected to develop a coding scheme in the initial phase. Random samples of tweets in folds of 100 were then qualitatively analysed in the focused coding phase until saturation was met at 500 tweets analysed. Results : Five key themes emerged: (1) humour or sarcasm, (2) marketing or profiteering, (3) opinion and emotions, (4) personal experience, and (5) support or information. About half of the tweets carried negative sentiments, expressing anger or frustration towards the deficiency of toilet paper and the frantic situation of toilet paper hoarding, which were among the most influential tweets. Discussion : Panic buying of toilet paper was seen during the 2020 pandemic period with a mass amount of related content spread across social media. The spontaneous contagion of fear and panic through social media could fuel psychological reactions in midst of crises. The high level of negative social media posts regarding the toilet paper crisis acts as an emotional trigger of public anxiety and panic. Conclusions : Social media data can provide rapid infodemiology of public mental health. In a pandemic or crisis situation, real-time data could be monitored and content-analysed for authorities to promptly address public concerns.

Numerous sources of data that are traditionally used by small businesses and entrepreneurship researchers, primarily from government entities, have not caught-up with actual conditions on the ground. COVID-19's impact on the social and economic picture around the globe has been like watching a train wreck taking place on "Main Street" in slow motion. Doomsday "preppers" and at least some of their prognostications and suggestions moved towards the mainstream, having greater acceptance than before. One of the more popular books on Amazon, covering the topic of canning and preserving foods, was on backorder for at least several weeks, and as of the time of this writing, it has been months since one could easily acquire canning supplies such as jar lids on retailers' shelves. There were shortages on major websites of sewing machines, elastic, and other materials--even those that are substitute goods such as coffee filters, when individuals and groups engaged in making their own masks. Panic buying also wiped out inventories of hand sanitizers, disinfecting aerosol sprays, bleach, toilet paper, and numerous other products that consumers felt they might need, including guns and ammunition. A vast majority of businesses have not fared well. Hospitality, tourism, and the restaurant industries have been hit hard, and there are also disparate impacts among certain demographic groups relative to small-business owners. Bad actors are also hard at work, launching scams. Many have essential items for resale on websites such as Craigslist and eBay. This research presents a systematic review of the impact of COVID-19 on small businesses. It further examines the phenomenon in a broader socioeconomic and cultural context. [ABSTRACT FROM AUTHOR]

The 32nd annual conference of the Nordic Society of Logistics researchers, NOFOMA2020, was originally planned and organized by the University of Iceland, Faculty of Industrial Engineering, Mechanical Engineering and Computer Science, and should have taken place early June that year. At the deadline for revised full papers and work-in-progress papers, 60 full papers had been accepted for the conference proceedings, but due to the format of the conference, few work-in-progress papers were in the end presented. Given the fact that the conference was going to be a virtual one, not really in charge of a specific academic organization, as is the tradition, the NOFOMA Board decided to take over part of the organization of the conference and prepared the online conference that took place on September 17-18, 2020. [Extracted from the article]

British supermarket-panel data suggest no increases in overall sales and purchases of alcohol following COVID-19 lockdowns, yet survey and mortality data suggest otherwise. This paper attempts to unravel the paradox. Based on purchase data of 79,417 British households from Kantar Worldpanel, we undertake controlled interrupted time series analysis of the impact of COVID-19 confinement introduced on 23rd March 2020, and variably applied during 2020, compared to purchases during 2015 to 2019 as controls. We also undertook Poisson regression analyses to estimate if changes in purchases differed by household socio-demographic and economic factors. Excess off-trade household alcohol purchases (expressed as grams of ethanol) following the introduction of confinement, were 29.2% higher (95% CI = 25.8% to 32.5%) for the post-confinement months of 2020, being larger until mid-July 2020 (37.5%, 95%CI = 33.9 to 41.26%) when pubs re-opened with restrictions, and smaller (24.6%, 95%CI = 21.6 to 27.7) thereafter. During the time of complete pub closures, and fully adjusting for no on-trade purchases, household purchases of alcohol did not change when compared with the same time period during 2015-2019 (coefficient = -0.9%, 95%CI = -5.6 to 3.8). Excess purchases from 23rd March to 31st December 2020 varied by region of Great Britain, being higher in the north of England, and lower in Scotland and Wales. Excess purchases were greater in the most deprived households, compared with the least deprived households. Excess purchases increased substantially as the amount of alcohol normally purchased by a household increased, with the top one fifth of households that normally bought the most alcohol increasing their purchases more than 17 times than the bottom one fifth of households that bought the least alcohol. That the heaviest buyers of alcohol increased their purchases the most, with some independent impact of socio-economic disadvantage, might explain why reported alcohol problems and recent alcohol-related death rates might have increased. A conclusion of this is that alcohol policy to reduce high consumption of alcohol, and the availability of help and treatment to reduce alcohol consumption become more important during extraordinary times, such as COVID lockdowns., Competing Interests: E.J.L., A.O.’D. and E.K. declare no competing interests and declare no financial relationships with any organizations that might have an interest in the submitted work in the previous three years. Within the previous five years, P.A. has received financial support from AB InBev Foundation outside the submitted work, which does not alter our adherence to PLOS ONE policies on sharing data and materials.

While there has been much speculation on how the pandemic has affected work location patterns and home location choices, there is sparse evidence regarding the impacts that COVID-19 has had on amenity visits in American cities, which typically constitute over half of all urban trips. Using aggregate app-based GPS positioning data from smartphone users, this study traces the changes in amenity visits in Somerville, MA from January 2019 to December 2020, describing how visits to particular types of amenities have changed as a result of business closures during the public health emergency. Has the pandemic fundamentally shifted amenity-oriented travel behavior or is consumer behavior returning to pre-pandemic trends? To address this question, we calibrate discrete choice models that are suited to Census block-group level analysis for each of the 24 months in a two-year period, and use them to analyze how visitors' behavioral responses to various attributes of amenity clusters have shifted during different phases of the pandemic. Our findings suggest that in the first few months of the pandemic, amenity-visiting preferences significantly diverged from expected patterns. Even though overall trip volumes remained far below normal levels throughout the remainder of the year, preferences towards specific cluster attributes mostly returned to expected levels by September 2020. We also construct two scenarios to explore the implications of another shutdown and a full reopening, based on November 2020 consumer behavior. While government restrictions have played an important role in reducing visits to amenity clusters, our results imply that cautionary consumer behavior has played an important role as well, suggesting a likely long and slow path to economic recovery. By drawing on mobile phone location data and behavioral modeling, this paper offers timely insights to help decision-makers understand how this unprecedented health emergency is affecting amenity-related trips and where the greatest needs for intervention and support may exist., Competing Interests: The authors have declared that no competing interests exist.

Background: Panic buying has been reported during a period of crisis when people buy an extra amount of essential commodities and hoard them anticipating their future utility. As a newer entity, a bibliometric analysis would reveal the research gaps for further studies. We aimed to do a bibliometric analysis of researches published on panic buying over the past two decades. Methods: A literature search was conducted in the SCOPUS database using the keyword "panic buying". All published research in the English language between 1st January 2001 to 1st August 2021 was included in the analysis of this study. Results: We identified a total of 142 articles on panic buying published over the past two decades. There is an exponential increase in the publication on this topic during the COVID-19 pandemic (n=127). Majority of the articles were published from the United States (n=23), followed by the United Kingdom (n=20), and China (n=20). The Frontiers in Public Health and Journal of Retailing and Consumer Services published the highest number of articles (eight each). Arafat SMY published the highest number of publications as a single author (n=10) and Enam Medical College and Hospital, Bangladesh has the highest number of papers as an institution (n=10). Among all the publishers, Elsevier has published the maximum number of papers (n=38). Conclusion: There is an exponential growth of panic buying research during 2020-21. The global crisis of the COVID-19 pandemic has been attributed to the recent rise in panic buying research. [ABSTRACT FROM AUTHOR]

The outbreak of COVID-19 in late 2019 has had a huge impact on people's daily life. Many restaurant businesses have been greatly affected by it. Consumers' preferences for catering industry in China have changed, such as environmental hygiene, variety of dishes, and service methods. Therefore, the analysis of consumer preference differences and changes before and after the epidemic can not only provide emergency strategies for the catering industry but further improve the catering industry's ability to deal with public health emergencies. This paper takes five cities in China as representatives to explore the impact of COVID-19 on China's catering industry. Based on catering review data from August 2019 to April 2020, this paper first carries out Latent Dirichlet Allocation (LDA) topic analysis and SNOWNLP (A Python library for processing Chinese text) sentiment analysis. Then this paper compares the results of topic classification and sentiment analysis before and after the epidemic. Furthermore, differences and changes of consumer preferences are obtained and preferences of consumers under COVID-19 are analyzed and forecasted. The results of LDA thematic analysis before the outbreak of COVID-19 show that consumers tend to punch in cyber celebrity restaurants and pay more attention to the taste of dishes, whereas after it consumers pay more attention to the changes of dishes, dining environment as well as epidemic prevention. The number of packages and takeout was also increasing. However, the waiting time is constantly considered by consumers before and after COVID-19. Firstly, to our surprise, final outcome of emotional analysis showed that consumers' emotional state was more positive after the epidemic than before. COVID-19 has changed the lifestyle of consumers, consumption concepts, and consumption habits. Therefore, businesses also need to take positive and flexible measures to actively get feedback from consumers to adjust dishes and business methods. Secondly, the psychological attitude of catering consumers is relatively positive during the epidemic period, which indicates that consumers have great confidence in the recovery and development of the catering industry. Businesses can comply with consumers' psychology and combine consumption vouchers with restaurant discounts to promote consumers' consumption. Finally, the environment and service play more and more important effect on consumers' emotional scores at present, which indicates that dining state and comfortable mealtime environment are becoming increasingly valuable. Therefore, businesses need to improve service standards.

Patients admitted to the isolation ward during the COVID-19 outbreak face multiple psychosocial stressors including the disruptive experience of being in quarantine, anxiety over contracting a newly emerging infectious disease and limited access to their healthcare team. This quality improvement project aims to leverage on technology to improve patients' access to, and experience of, care while in isolation.Patients admitted to two isolation wards in Singapore General Hospital (SGH) between 28 February and 19 March 2020 were each provided an iPad loaded with the MyCare application (app), curated materials and mobile games. During this period, 83 of them accessed the device and the app. MyCare app is an app developed by the nursing team in SGH as part of an existing interprofessional collaboration to help patients navigate their care during their inpatient stay. In response to COVID-19, MyCare app was supplemented with materials to address affected patients' informational and psychosocial needs. These materials included an information sheet on COVID-19, interviews with previous severe acute respiratory syndrome survivors, psychosocial support materials, and uplifting literature, illustrated storybooks and artwork.This paper describes the process of planning for, and executing, the intervention and reports the initial results of its effect. Initial feedback indicated a positive response to the intervention. 9 out of 10 respondents (90%) rated their hospital experience with a maximum of five stars and all 10 respondents (100%) rated the psychosocial support materials with five stars. Doctors managing the patients also observed a reduction in the number of commonly asked questions following the deployment of the iPad.This quality improvement project is ongoing with plans for further research to determine how to better support the psychosocial needs of patients in isolation during a novel disease outbreak. This report is written based on the Standards for Quality Improvement Reporting Excellence guidelines., Competing Interests: Competing interests: None declared., (© Author(s) (or their employer(s)) 2021. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.)

Reviewers' creditworthiness is an important edge clue in the elaboration likelihood model (ELM). This paper takes the online travel booked by consumers as an example and uses the questionnaire data of 417 outbound passengers from Guangzhou Baiyun International Airport. The paper examines the influence of reviewers' creditworthiness on consumer purchase intentions in the edge path through a mediated moderation model. Investigate the mediating role of conformity behavior can influence the reviewers' creditworthiness on purchase. Thus, it examines the moderating effect of consumer involvement. The results show that the degree of consumer involvement moderates the relationship between reviewers' creditworthiness, and the purchase intention is achieved through the mediation of conformity behavior. The higher the degree of consumer involvement, the less impact the reviewers' creditworthiness has on conformity behavior, and the weaker the positive effects of its purchase intention are found. Implications for the coronavirus disease 2019 (COVID-19) era are also discussed., Competing Interests: The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest., (Copyright © 2020 Limei and Wei.)

The COVID-19 pandemic has triggered panic-buying behavior around the globe. As a result, many essential supplies were consistently out-of-stock at common point-of-sale locations. Even though most retailers were aware of this problem, they were caught off guard and are still lacking the technical capabilities to address this issue. The primary objective of this paper is to develop a framework that can systematically alleviate this issue by leveraging AI models and techniques. We exploit both internal and external data sources and show that using external data enhances the predictability and interpretability of our model. Our data-driven framework can help retailers detect demand anomalies as they occur, allowing them to react strategically. We collaborate with a large retailer and apply our models to three categories of products using a dataset with more than 15 million observations. We first show that our proposed anomaly detection model can successfully detect anomalies related to panic buying. We then present a prescriptive analytics simulation tool that can help retailers improve essential product distribution in uncertain times. Using data from the March 2020 panic-buying wave, we show that our prescriptive tool can help retailers increase access to essential products by 56.74%. [ABSTRACT FROM AUTHOR]

Increasing global concern about climate change and the circular economy have successfully established itselves in international and national policies over the last decade, with the aim of reshaping the production and consumer behavior. The circular economy is one of the core pillars of European Union policy and its success depends on the energy efficiency, reducing production costs, and maintaining employment levels by ensuring continuous strong economic independency of the region. While crises are unavoidable and continue to appear, this paper aims to project the impact of any crisis on sustainability transitions using data analysis of the Global Financial crisis from 2008 to 2009 and discuss how the success of the circular economy implementation and environmental policies could be affected. The paper notes that the global financial crisis of 2008–2009 had a short-term positive impact on environmental degradation and that economic interests overshadowed environmental goals. Due to the recent events of the ongoing Russia and Ukraine war, COVID-19 societal and industrial behavior has shifted from sustainable to linear and has taken a step backward in reducing environmental pollution and achieving Sustainable Development Goals. Analysis of already present data and the context of the 2008–2009 global financial crisis, reviewing of COVID-19 impact on the global economy, health sector, and environmental policies allows us to predict the consequences, as it relates to the future of circular economy policy. [ABSTRACT FROM AUTHOR]

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At the very beginning of the Covid-19 pandemic, the act of loading shopping carts more than usual materialized as a sensible choice for most shoppers. Yet, stockpiling was constructed in parallel to the social pathologizing of so-called panic buying. Panic buyers emerged as supermarket "loose cannons" who seemed to create an "indecorous" spectacle out of what is usually considered an unremarkable act of everyday life. In this context, through the disjunctive comparison of experiences of grocery shopping in Italy and England, this paper looks at material cultures of preparedness and moral cosmologies of everyday consumption as they acquired social salience during the first few months of the Covid-19 pandemic (from March to June 2020). The rupture of everydayness allowed to appreciate the ritualistic aspects of grocery shopping and highlight their role in the temporal, social and moral ordering of everyday life. [ABSTRACT FROM AUTHOR]

Purpose: COVID-19 disrupted the lives of consumers across the globe, and the retail sector has been one of the hardest hits. The impact of COVID-19 on consumers' retail choice behaviour and retailers' responses has been studied in detail through multiple lenses. Now that the effect of COVID-19 is abating, there is a need to consolidate the learnings during the lifecycle of COVID-19 and set the agenda for research post-COVID-19. Design/methodology/approach: Scopus database was searched to cull out academic papers published between March 2020 and June 6, 2022, using keywords; shopping behaviour, retailing, consumer behaviour, and retail channel choice along with COVID-19 (171 journals, 357 articles). Bibliometric analysis followed by selective content analysis was conducted. Findings: COVID-19 was a black swan event that impacted consumers' psychology, leading to reversible and irreversible changes in retail consumer behaviour worldwide. Research on changes in consumer behaviour and consumption patterns has been mapped to the different stages of the COVID-19 lifecycle. Relevant research questions and potential theoretical lenses have been proposed for further studies. Originality/value: This paper collates, classifies and organizes the extant research in retail from the onset of the COVID-19 pandemic. It identifies three retail consumption themes: short-term, long-term reversible and long-term irreversible changes. Research agenda related to the retailer and consumer behaviour is identified; for each of the three categories, facilitating the extraction of pertinent research questions for post-COVID-19 studies. [ABSTRACT FROM AUTHOR]

At the beginning of the COVID-19 pandemic, the entire world was waiting for a medical solution (for example, vaccines) in order to return to normality. Sanitary restrictions changed our consumption behaviors and feelings. Therefore, this paper analyzes the stochastic properties of consumer sentiment during the COVID-19 episode and the appearance of vaccines against the virus in December 2020 in the United States of America. This study adds a new dimension to the literature because it is the first research paper that uses advanced methodologies based on fractional integration and fractional cointegration analysis to understand the statistical properties of these time series and their behavior in the long term. The results using fractional integration methodologies exhibit a high degree of persistence, finding behavior of mean reversion during the pandemic episode. Therefore, the shock duration in consumer sentiment will be transitory, recovering to its previous trend in the short run. Focusing on the cointegrating part, we arrive at two main conclusions. First, an increase in total vaccination produces a positive reaction or impact on the behavior of consumers. On the other hand, an increase in new COVID-19 cases negatively affects the behavior of the consumer. [ABSTRACT FROM AUTHOR]

The emergence of the COVID‐19 pandemic has brought radical changes in consumer spending patterns. One aspect of this change is food stockpiling detected in several countries. Using a univariate probit model, this paper relies on the COVID‐19 Impact Survey (2020) for American households to assess the likelihood of consumers stockpiling food in response to the stringent lockdown measures imposed by the government's pandemic regulations. Our findings reveal a set of significant correlations between marital status, age, race, occupation, household structure, and the propensity of stockpiling food during the pandemic. Furthermore, the results show that residents in urban areas are more likely to engage in food stockpiling compared with residents in rural and suburban areas. The paper also examines the nexus between residence areas, lockdown measures, and the probability of stockpiling food. This research reveals a significant association between psychological factors and the likelihood of stockpiling food in response to the COVID‐19 pandemic [EconLit Citations: D12, H12, I18, P25]. [ABSTRACT FROM AUTHOR]

This paper analyzes panic buying of storable consumer products accompanied by disasters, using a novel consumer‐search theoretic equilibrium model where consumers follow (S,s) inventory policies. We show that, even if consumers are fully rational, an anticipated temporary increase in consumer shopping costs (as well as conventional demand and supply shocks) can trigger an upward spiral of hoarding demand and result in serious shortages. Due to congestion externalities, panic buying leads to the misallocation of storable products and substantial welfare loss. The model is calibrated using survey data and reveals that the timing of recognizing the shopping‐cost rise is crucial for the severity of panic buying. Some policy options, such as purchase quotas and future sales‐tax reductions, are suggested to mitigate panic buying. [ABSTRACT FROM AUTHOR]

This study explores the factors that influence the dissemination process of and public susceptibility to fake news amidst COVID-19. By adopting a qualitative approach that draws on 21 interviews with social media users from the standpoint of source credibility and construal level theories, our findings highlight motives of news sharers, platform features, and source credibility/relatedness as major factors influencing the dissemination of and public susceptibility to fake news. The paper further argues that public susceptibility to fake news can be mitigated by building an integrated approach that combines a tripartite strategy from an individual, institutional and platform level. For example, educating the public on digital resilience and enhancing awareness around source credibility can help individuals and institutions reflect on news authenticity and report fake news where possible. This study contributes to fake news literature by integrating concepts from information management, consumer behaviour, influencer marketing and mindfulness to propose a model to help authorities identify and understand the key factors that influence susceptibility to fake news during a public crisis such as COVID-19. [ABSTRACT FROM AUTHOR]

The paper summarizes the arguments and counterarguments within the scientific discussion on the impact of the COVID-19 pandemic on marketing. The main purpose of the research is to analyze how COVID-19 has affected the critical messaging strategies in the Saudi food industry. Systematization of scientific background on the investigated issue indicated that pandemics and epidemics significantly impact business processes, including marketing activities. The motivation behind this study is derived from several observations on how companies have adapted their business goals to contribute to tackling the impact of COVID-19. With changes in consumers' behavior, companies had to readjust their strategies to address the anticipated short- and long-term changes in market dynamics. The research aims to reveal trends in marketing communication in the pre-COVID-19 and post-COVID-19 eras. Therefore, the process of investigation of the topic in the paper is carried out using quantitative approaches. The article specifically focuses on the objectives such as 1) establishing how Shawarmer SA, Maestro Pizza, and Hungerstation interacted with their customer before and after the onset of the COVID-19 pandemic; 2) uncovering changes in social media messaging strategies used by Shawarmer SA, Maestro Pizza, and Hungerstation. Specifically, online survey on three major companies in Saudi Arabia, Shawarmer SA, Maestro Pizza, and Hungerstation. The paper presents the results of an empirical analysis of data from each of the above company's Twitter pages, which showed that the COVID-19 pandemic has significantly changed how companies interact with their customers. Therefore, the author sought to identify the appropriate strategies adopted by the three major players in the Saudi food industry, Maestro Pizza, Hunger Station, and Shawarmer, to interact with customers. The research empirically confirmed and theoretically proved that messaging is a crucial aspect of marketing. The results of the study can be helpful in the development of customer-oriented marketing strategies. [ABSTRACT FROM AUTHOR]

This special issue aims to showcase cutting-edge research papers that address the pressing need for retail reinvention through the retention of customer engagement in the ever-changing marketplace. Structural equation modeling shows that online interaction propensity and online self-congruity significantly influence behavioral engagement, which, in turn, affects offline purchase intention. The coronavirus disease 2019 (COVID-19) pandemic has significantly impacted consumer behavior, underscoring the urgency for direct-to-consumer marketing and digital transformation to ensure business resilience. [Extracted from the article]

Purpose: The purpose of this paper is to provide an alternative framework that will assist in understanding the adoption of digital food shopping. The coronavirus disease 2019 (COVID-19) pandemic has exacerbated the demand for digital shopping, but the adoption of digital shopping for food has not accelerated as fast as in other product categories. This study considered the role of socio-cultural factors to understand the reason for slow adoption of digital technology to access food. A cultural framework that can be used to investigate socio-cultural factors in this context was lacking, however, this paper provides a discussion of social and cultural factors and developed measurement scales to assist in understanding cultural change acceptance in consumers' adoption of digital technology to purchase food. Design/methodology/approach: Using Hayes' process analysis, this paper investigated how cultural acceptance – mediated by consumer affection and appeal and measuring the moderated effects of digital trust (DT) – determined the eventual impact on consumer intention to adopt digital food retailing. This paper also considered moderated mediation with parallel mediations (consumer affection and appeal, digital convenience (DC) and consumer digital readiness) interacting with DT and consumer learning. Findings: The authors found that cultural acceptance of digital technology (CADT) is an antecedent to the adoption of digital shopping for food, but this is also mediated by consumers' appeal and affection for digital technology and consumers' digital readiness. Practical implications: This study also indicates that DT influences consumer appeal and affection (CAA), especially amongst female consumers. Originality/value: The paper represents an empirical investigation of a new conceptual framework that considers socio-cultural factors to understand consumers' use of digital technology in food shopping which has been an existing knowledge gap in current literature. [ABSTRACT FROM AUTHOR]

Purpose: The current study investigates how consumers are reacting to the COVID-19 pandemic. The study aims to explain consumers' stockpiling and impulse buying behaviour during the current crisis. Design/methodology/approach: Based on the scope and focus of this study, our primary data collection tool was an online survey questionnaire that was sent to 1,000+ people and the results were computed from 417 responses received. The study employed Exploratory Factor Analysis to substantiate the construct validity of the constructs. Unidimensionality, validity and reliability of the model were assessed using confirmatory factor analysis. The effect of the COVID crisis on consumer stocking and impulse buying behaviour was investigated using structural equation modelling. Findings: The findings show that the COVID pandemic did have a significant impact on consumer behavioural patterns indicated by the stocking and impulse buying behaviour of consumers. Practical implications: These results have consequences for policymakers and practitioners in terms of adjusting inventory and response policies, especially in terms of efficient supply chain management processes and actively reaching out to customers to reduce their fear and anxiety levels, which contribute to such panic activity. Originality/value: This paper adds value to the literature on consumer behaviour during COVID-19 pandemic in case of Indian consumers. The findings of the paper will help in doing a comparison of the said behaviour of consumers in other parts of the world. The paper also helps in explaining the underlying theories elucidating such behaviour of consumers. [ABSTRACT FROM AUTHOR]

This paper aims to conduct a bibliometric mapping and systematic review of the food retail industry's resilience strategy in the context of COVID-19. Specifically, we aim to identify relevant research gaps in the industry during the pre-, during, and post-pandemic periods and highlight the differences between B2B and B2C sectors. We analyzed articles in the Scopus database from 2019 to 2022 using the PRISMA method for article selection, resulting in a total of 69 articles. We employed a VOS viewer for bibliometric mapping. Our analysis revealed that most studies focused on the impact of COVID-19, with only a few examining the pre- and post-pandemic periods critically. In the B2C context, we identified two major topics: changes in purchasing and consumption behavior, and food waste and safety. In the B2B sector, the two most recurrent subjects were retailers' strategies and supply chain management. This study provides valuable insights for policymakers by exploring industry trends and for scholars by highlighting future research agendas based on the identified topics. [ABSTRACT FROM AUTHOR]

In 2020, just before measures were established by governments to minimize the spread of SARS-CoV-2, such as social distancing, quarantine, lockdowns, and internal movement restrictions, people began to buy some products in quantities much superior to their regular needs. This behavior is called panic buying and is a typical human response in times of crisis and uncertainty. This study compares retail sale levels during the period in which panic purchases occurred to the sales levels before and after that period. We analyzed the sales of five groups of products from 144 stores of two major retailers in São Paulo, Brazil. Several regression models were used to evaluate the data obtained from demographic information, actual sales, per capita income, and product sales transactions. The results show that sales before, during, and after the panic buying period varied according to the product type and increased according to the average per capita income of each store's influence area. These results may assist policymakers in introducing public policies and managing resources during a crisis that requires social distancing and lockdowns. [ABSTRACT FROM AUTHOR]

Purpose: Augmented reality (AR) technology currently plays a central role in the retail sector, rapidly changing consumers' behaviours and retailers' strategies. The purpose of this paper is to identify the behavioural changes that have occurred due to the coronavirus disease 2019 (COVID-19) pandemic in the retail sector, and how AR technology can be used as a valid and useful response to these new consumer habits. Design/methodology/approach: Exploratory research was conducted to determine how AR has helped people shop differently than they did before the coronavirus disease 2019 (COVID-19) pandemic by evaluating two retail-sector AR applications (apps). In-depth interviews were conducted and assessed using thematic analysis. Findings: This paper identifies a new paradigm involving COVID-19 and AR by identifying several factors that are related to the rapid spread of COVID-19 and have modified consumers' shopping habits. Additionally, it shows how interactive technologies, such as AR, are useful tools that can be employed to overcome retailing crises driven by external environmental factors, such as COVID-19, and enhance shopping experiences. Originality/value: This research reveals the role of AR technologies in transformed economic and social contexts. By investigating the COVID-19 pandemic and its associated consequences, i.e. isolation, quarantines and lockdowns; the fear of contracting the virus and the new needs of people to shop while social distancing, this study enriches AR research with a fourth characteristic, augmented social distance. [ABSTRACT FROM AUTHOR]

In order to sell unmarketable products and alleviate farmers' economic difficulties caused by the COVID-19 pandemic, public-interest livestreaming for farmers with the property of altruism has been emerging as a new way of mobile commerce and has attracted a huge amount of attention among Chinese consumers. In this paper, based on the theory of reasoned action, we intend to explore the influencing factors from the levels of the platform, product, and consumer that affect consumers' attitudes and purchase intentions towards agricultural products via public-interest livestreaming. We have collected 475 valid responses from Chinese consumers (especially from youth) who experienced the public-interest livestreaming for farmers and then constructed a structural equation model using the partial least-squares method. The results show that consumers' attitudes towards agricultural products have a significant positive impact on their purchase intentions with respect to livestreaming. Perceived interactivity, perceived endorsement, product familiarity, subjective norms, altruistic value, and the livestream shopping experience all significantly positively affected consumers' attitudes toward the agricultural products in the mobile livestreaming. Moreover, subjective norms can also directly impact consumers' purchase intentions. We can see that the proposed influencing factors from the platform, product, and consumer levels provide a better explanation of the attitudes and purchase intentions, respectively. This paper aims to expand the empirical research on the purchase intentions of agricultural products and then to provide insights into the phenomenon of public-interest livestreaming during COVID-19, which can assist farmers in addressing the dilemma caused by the epidemic and promote rural economic development by mobile commerce. Additionally, the insights from this case study in China can also be extended to other countries where farmers have suffered from the impact of COVID-19. [ABSTRACT FROM AUTHOR]

The impact of the Covid-19 pandemic on the growth of online businesses in Kosovo is a topic that is treated in this paper. Due to the fall in economic activity brought on by the economy's closure, the COVID-19 pandemic inevitably had a negative impact on the Kosovar economy, just like it has on other nations around the world. The requirement for enterprises to undergo a digital transformation has been considerably expedited by Covid-19, which has had a tremendous impact on businesses, society, and the economy in general. E-commerce is based on the idea of conducting business more effectively and quickly online. Giving clients access to the company's computer system allows them to modify the product and service to their specifications and ensure on-time delivery. These automated tailored services have a significant financial impact on enterprises by boosting earnings and lowering operating expenses. This paper seeks to shed light on the Covid-19 pandemic's effects on Kosovo's internet commerce growth. For this reason, a survey was conducted online, with 251 respondents selecting the appropriate sample using a non-random selection approach. The results show that Covid-19 appears to have had a favorable effect on the growth of online businesses in Kosovo. The Covid-19 pandemic has positively impacted the growth of online enterprises in Kosovo, and the 24/7 accessibility of the online business has positively impacted the increase in sales volume, according to the results of the hypothesis testing. The paper primarily describes how the Covid-19 epidemic affected the growth of online enterprises in Kosovo. [ABSTRACT FROM AUTHOR]

Disruptions in agri-food systems caused by crises, such as the COVID-19-pandemic, reveal the vulnerability of global food supply chains. Such crises might consequently impact consumer perceptions about the relevance of local food production and consumption. In this light, this study aims to (i) identify whether the COVID-19 outbreak led to short-term changes in perceptions about local food consumption and (ii) capture how the role of local agri-food systems is perceived in times of crisis. For the first purpose, this study analyzes two waves of survey data collected from an Austrian sample (n = 351) to compare pre-and post-COVID-19 levels of consumer values, beliefs, and attitudes towards local food. For the second purpose, the paper assesses consumer perceptions about the reliability and resilience of the local agri-food sector in response to the COVID-19 outbreak. The results reveal that while consumer perceptions driving local food consumption at an early phase of the pandemic remained stable at large, the perceived relevance of the local agri-food sector attenuated. Consumers showed strong beliefs in the local agriculture as a reliable and trustworthy partner during the pandemic guaranteeing food supply security. Based on these findings, the paper discusses how these insights into consumer perceptions in response to macro-level disruptions might help to better understand short-term demand-side implications of other forms of external crises affecting local food production and supply. Finally, the paper provides recommendations for practitioners and avenues for future research to determine implications from a long-term perspective. [ABSTRACT FROM AUTHOR]

Drawing on a recent online survey combined with city-level data, this paper examines the impact of the COVID-19 on consumers' online food purchase behavior in the short term. To address the potential endogeneity issues, we adopt an instrumental variable (IV) strategy, using the distance from the surveyed city to Wuhan as the instrumental variable. We show that our IV method is effective in minimizing potential bias. It is found that the share of confirmed COVID-19 cases increases the possibility of consumers purchasing food online. This is more likely to be the case for young people having a lower perceived risk of online purchases and living in large cities. Despite some limitations, this paper has policy implications for China and other countries that have been influenced by the COVID-19 epidemic. Specifically, government support and regulation should focus on (i) ensuring the safety of food sold on the internet, (ii) protecting the carrier from becoming infected, and (iii) providing financial support to the poor since they may have difficulties in obtaining access to food living in small cities. Moreover, how to help those who are unable to purchase food online because of their technical skills (e.g., the elderly who are not familiar with smart phones or the internet) also deserves more attention for the government and the public. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper was to identify social and behavioral factors responsible for panic buying during global pandemics such as COVID-19. Design/methodology/approach: According to regulatory focus theory, behavior of individuals is regulated by two motivational systems – prevention and promotion. Prevention-focused behavior is motivated by security and safety needs and is associated with a strategic preference for vigilant means of goal pursuit. Prevention-focused vigilance is reflected in unwillingness to take risks and low ability to cope with uncertain environments and changing conditions. Promotion-focused behavior is motivated by growth and self-development needs and is associated with a strategic preference for eager means of goal pursuit. Promotion-focused eagerness is reflected in willingness to take risks and high ability to cope with uncertainty and change. Two studies tested the notion that panic buying during public health crises such as COVID-19 is related to the strength of the prevention system, perceived scarcity of products, perceived threat of the disease, age and gender. Findings: Study 1 showed that the higher the perceived scarcity of products, the higher was the probability that panic buying would set in. Yet, different patterns emerged for men and women. Among women, the stronger the prevention focus, the stronger was the effect. Among men, by contrast, the stronger the prevention focus, the weaker was the effect. Study 2 showed that the higher the perceived threat of the disease, the higher was the probability that panic buying would occur. However, different patterns were observed with age. Among older adults, the stronger the prevention focus, the stronger was the effect. Among young adults, by contrast, the stronger the prevention focus, the weaker was the effect. Research limitations/implications: Implications to address erratic consumer behavior during future pandemics are discussed. Originality/value: By applying the theory of regulatory focus to consumer marketing, this research helps to identify marketing strategies to manage panic buying and develop contingency plans that address erratic consumer behavior during future pandemics. [ABSTRACT FROM AUTHOR]

Purpose: This study aims to analyze the management and marketing literature on food buying and consumption behavior during the COVID-19 pandemic to shed light on how consumers reacted to this global crisis, to help interpret consumer reactions to possible future crises and to identify future research avenues. Design/methodology/approach: This study adopts a systematic literature review as research methodology. Findings: This study's outcomes reveal that, during the pandemic, people have deeply changed their food buying and consumption habits. The analysis identifies four main themes: food purchasing channel choice and buying behavior; food choices and consumption habits; food and "food-related" waste; and country influence on food buying and consumption. Research limitations/implications: This review uses only one database of records (Scopus). The Boolean modifiers chosen for extracting the papers may have influenced the type and number of retrieved publications. The analysis was limited to articles published in peer-reviewed academic journals. Originality/value: While most examined investigations do not provide a comprehensive picture of consumers' food-related responses to the pandemic and individually offer only a partial view focusing on one or just a few aspects of food consumer behavior, this study offers an overall description of consumers' responses to the crisis and identifies important research issues to be addressed in the future. [ABSTRACT FROM AUTHOR]

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The paper presents information about consumer behavior and is concerned with collecting and analyzing data on consumer behavior versus online shopping. The whole focus is on how much online shopping has increased since the pandemic to understand how businesses are operating with online sales and whether consumers are satisfied with their services. This paper uses the descriptive methodology and concluded that people make online purchases in our market and from selected businesses. In this place, respondents make the most purchases is Giraffe. We also analyzed the questionnaire's data and compared it with the information extracted, where the result is that: people are greatly influenced by word of mouth on the Internet (e-Wom). So read the experiences of others before buying products. Also analyzed the demographic data, where we concluded that the most cooperative age group for online shopping is 18-23 and the highest participation in the research is female. [ABSTRACT FROM AUTHOR]

Purpose: This paper studies the impact of social distancing causing crises (SDCC) such as pandemics in its early stages on e-tailers demand and supply side operations and provides a conceptual framework for adaptation. Design/methodology/approach: A grounded theory-based approach has been used, wherein journal papers and news articles are the key data sources. Standard qualitative methodology, including open, axial and selective coding has been followed. Findings: The study provides second order themes derived from first-order categories, the theoretical dimensions and their interrelationships on how e-tailers need to adapt to variations in online buying behaviour, manage manpower shortage and daily necessities inventory shortage, during SDCC. Panic buying emerges as a key disrupting factor as it has multiple repercussions on demand and supply side operations of e-tailers. Research limitations/implications: Exploratory qualitative research such as this is helpful in early development of a research stream and paves the way for future quantitative studies. Practical implications: This study makes a valuable contribution on e-tailers adaptation to SDCC with significant managerial implications. There are social, economic and policy implications too. For academicians, this study provides a conceptual framework and serves as a springboard for future research. Originality/value: The study is unique as perhaps it is one of the first to study e-tailers adaptation to SDCC. It contributes to a body of the literature which is currently scarce but expected to grow exponentially in the coming years. [ABSTRACT FROM AUTHOR]

Background: The COVID-19 pandemic has been recognized as a trigger for redefining supply chains at the global level, and has created an intense debate within the academic community and among policy-makers and practitioners. Among other industries, health care has been dramatically hit by the scarcity of "medical products," specifically for personal protective equipment (PPE-like), due to supply chain disruptions coupled with dramatically increased demand. We aimed to analyze how the scarcity of PPE-like during the COVID-19 pandemic has modified the behavior of decision-makers in the PPE-like supply chain at the hospital level, and to explore what changes could be implemented to cope with future PPE-like shortages.Methods: We used an explorative approach based on semi-structured interviews with key informants in the Spanish health care industry. More specifically, we held interviews to industry experts at three hospitals in three Spanish regions to map the consequences of the COVID-19 pandemic onto the buying decision-making process.Results: Different strategies were developed by decision-makers at hospitals before, during, and after the first wave of the COVID-19 pandemic in Spain. Our paper offers two main findings: a) decision-makers changed their purchasing behavior from a cost main driver to guaranteeing the availability of supplies; b) they supported the idea of giving more "strategic autonomy" to Spain or Europe through back and nearshoring decisions.Conclusions: This paper could be of interest to health care management at the national, regional, and hospital levels, as well as for policy-makers, since it could help to establish and configure policies to support the sourcing of medical products (specifically PPE-like) to anticipate potential supply disruptions. Our paper contributes to the limited existing literature on how purchasing strategies at the decision-maker level and supply vary in the health care industry when a public health crisis appears, and what potential solutions might be for policy-makers and practitioners involved in the health care industry. [ABSTRACT FROM AUTHOR]

Even if we are unable to avoid the advent of harmful viruses from emerging, a Smart City (SC) can be seen as a means to lessen the effects of future pandemics on society. The COVID-19 outbreak has not only had economic consequences, but also social and environmental. This paper investigates how citizens purchasing behaviors have drastically changed because of the pandemic in the region of Barcelona. Amongst the results gathered from an online questionnaire distributed to Barcelona's citizens, it was interpreted and analyzed to reach the conclusion where COVID-19 is acting as an accelerator for the implementation of more smart city initiatives and therefore, achieve to a certain extent, smart city goals in Barcelona. [ABSTRACT FROM AUTHOR]

Digital Marketing is that the all strong entryway between electronic innovation and advertising brain research. COVID-19 is that the transferable infection brought about by serious intense respiratory disorder. The infection is exceptionally perilous in light of the fact that it is spread between individuals during close contact. The effect of this COVID-19 is on Social and Economic components; Starting lockdown of 21 days affected Chennai web based shopping and promoting patterns radically. This paper intends to ponder various issues and viewpoints of web based Marketing because of COVID-19. The article expects to distinguish the variables of advanced promoting the lead to resonate in the economy of Chennai and furthermore to examine the fast development in the effect of Digital Marketing The article finished up with the variables like web utility, Consumers Consumption conduct for the development of Digital Marketing. [ABSTRACT FROM AUTHOR]