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The author focuses on the field of reference librarianship. She comments on how the grant Project GAIN gave the public library at Morrisville, New York full access to the internet and helped keep the library from closing. She comments on the role that public libraries have in the provision of e-government. She also talks about the flooding in New York State in 2007 and how libraries helped provide patrons with the information and assistance they need in filing claims forms for their personal losses.

Notes the success in 1990 of the New York Public Library's (NYPL) annual presentation of Books To Remember, a program highlighting titles from the preceding year deemed outstanding by a committee of library employees. Titles which were selected by the committee, including "The House of Morgan," by Ron Chernow; Presentation of the committee's final selections to NYPL librarians, with Chernow, Howard Fast, and Samuel Freedman in attendance; Perception that the books chosen by the librarians will be popular with readers.