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This study aims to investigate the impacts of perception of infrastructure, sociodemographic characteristics, frequency of road use, and road user perception on safety, comfort, and chaos with respect to shared spaces. The case study area was the Via Maqueda, a shared street in Palermo, Italy. A face-to-face survey was conducted and the answers of 200 of the participants, who use three active travel modes, namely, walking, cycling, and micromobility, were analysed. The results obtained from the ordered logit models suggest that one-unit higher perception of infrastructure will increase safety and comfort perceptions for both walking and cycling. Females feel less safe while walking and less comfortable while cycling at shared spaces compared to males. Increasing the age group by one unit will decrease the safety and comfort perceptions for walking. The participants who use the shared spaces more frequently perceive that they feel more comfortable with cycling. Participants, particularly males, find the shared spaces less chaotic for walking when the perception of infrastructure is higher. Regarding the micromobility use at shared spaces, females feel less comfortable compared to males while using micromobility. [ABSTRACT FROM AUTHOR]