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Earthquakes have catastrophic effects on the affected population, especially in undeveloped countries or regions. Minimizing the impact and consequences of earthquakes involves many decisions and disaster relief operations that should be optimized. A critical disaster management problem is to construct shelters with reasonable capacity in the right locations, allocate evacuees, and provide relief materials to them within a reasonable period. This study proposes a bi-objective hierarchical model with two stages, namely, the temporary shelter stage and the short-term shelter stage. The proposed objectives at different stages are to minimize the evacuation time, maximize the suitability based on qualitative factors, and minimize the number of sites while considering the demand, capacity, utilization, and budget constraints. The performance evaluation of the emergency shelter was carried out by fuzzy-VIKOR, and the most ideal location of the shelter was determined through multiple standards. Emergency management organizations can benefit from the collective expertise of multiple decision-makers because the proposed method uses their knowledge to automate the location and allocation process of shelters. In the case of Chengdu, Sichuan Province, China, the results of using this hybrid approach provide the government with a range of options. This method can realize the trade-off between efficiency and cost in the emergency shelter location and material distribution, and realize reliable solutions in disaster emergencies. [ABSTRACT FROM AUTHOR]