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Joint use libraries in New Zealand are generally found in the form of School and Community Libraries, primarily in rural areas, but there is little information available about their effectiveness or success. Research was undertaken by surveying all identified joint use libraries in New Zealand and then following this with detailed Case Studies of three selected libraries. As these joint use libraries continue to be established in rural and urban areas of New Zealand, this research aimed to establish the Critical Success Factors for School and Community (Joint Use) Libraries in New Zealand. A comparison of these factors with those found in overseas literature on Joint Use Libraries has yielded guidelines to enable present and future manifestations of these libraries in New Zealand to be effective and successful. (Contains 2 figures.)

New Zealand government initiatives have improved the bandwidth available in schools, and new technology is increasingly incorporated in the curriculum. The possibility of the school library becoming a technology hub [...]

The aim of this research was to investigate current issues faced by public library staff in rural South Australia and to examine some of the reasons why people choose to work in rural libraries. The study took a mixed methods approach, combining interviews and questionnaires to gain a fuller understanding of the issues and experiences of rural librarians. The findings show that rural library staff in South Australia are a dedicated group of individuals who are motivated by personal interactions with their communities. Constraints imposed by distance, travelling times and geographic isolation concerned many staff--especially the difficulty of finding professional development opportunities, with travel to Adelaide for workshops the most commonly stated barrier.

Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

Discussion of library education in New Zealand focuses on the cultural clash between government control of education and university autonomy, as well as the clash between an indigenous people and a culture introduced from outside. Topics include nationwide higher education reform; distance education; quality assurance, including strategic planning; and evaluation. (Author/LRW)

Academic library managers need a multimethod, objective, valid tool for measuring service quality. Examines three research studies in the measurement of service quality in Australian and New Zealand academic libraries: the Hernon and Altman Study; Hernon and Calvert Study; and the University of Waikato (Hamilton, New Zealand) Survey, a two-stage gap analysis. (PEN)

The aim of this research was to investigate current issues faced by public library staff in rural South Australia and to examine some of the reasons why people choose to work in rural libraries. The study took a mixed methods approach, combining interviews and questionnaires to gain a fuller understanding of the issues and experiences of rural librarians. The findings show that rural library staff in South Australia are a dedicated group of individuals who are motivated by personal interactions with their communities. Constraints imposed by distance, travelling times and geographic isolation concerned many staff--especially the difficulty of finding professional development opportunities, with travel to Adelaide for workshops the most commonly stated barrier., Introduction For some people, working in a small rural library might seem like an ideal way to be employed. For others, to accept a job in the same small rural [...]