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The main resource for any telecom operator is the physical radio cell network. We present two related methods for optimizing utilization in radio networks: Tetris optimization and selective cell expansion. Tetris optimization tries to find the mix of users from different market segments that provides the most even load in the network. Selective cell expansion identifies hotspot cells, expands the capacity of these radio cells, and calculates how many subscribers the radio network can handle after the expansions. Both methods are based on linear programming and use mobility data, i.e., data defining where different categories of subscribers tend to be during different times of the week. Based on real-world mobility data from a region in Sweden, we show that Tetris optimization based on six user segments made it possible to increase the number of subscribers by 58% without upgrading the physical infrastructure. The same data show that by selectively expanding less than 6% of the cells we are able to increase the number of subscribers by more than a factor of three without overloading the network. We also investigate the best way to combine Tetris optimization and selective cell expansion. © 2018 The Author(s) open access

In this work, we apply cluster validation measures for analyzing email communications at an organizational level of a company. This analysis can be used to evaluate the company structure and to produce further recommendations for structural improvements. Our evaluations, based on data in the forms of email logs and organizational structure for a large European telecommunication company, show that cluster validation techniques can be useful tools for assessing the organizational structure using objective analysis of internal email communications, and for simulating and studying different reorganization scenarios. open access

The population in Sweden is growing rapidly due to immigration. In this light, the issue of infrastructure upgrades to provide telecommunication services is of importance. New antennas can be installed at hot spots of user demand, which will require an investment, and/or the clientele expansion can be carried out in a planned manner to promote the exploitation of the infrastructure in the less loaded geographical zones. In this paper, we explore the second alternative. Informally speaking, the term Infrastructure-Stressing describes a user who stays in the zones of high demand, which are prone to produce service failures, if further loaded. We have studied the Infrastructure-Stressing population in the light of their correlation with geo-demographic segments. This is motivated by the fact that specific geo-demographic segments can be targeted via marketing campaigns. Fuzzy logic is applied to create an interface between big data, numeric methods for its processing, and a manager who wants a comprehensible summary.