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11 results on '"Loeb, Walter F."'

1. How does service drive the service company?

Author

Quinlan, Michael R., Zemke, Ron, Snider, Jim, Reinemund, Steven S., Ayling, Robert, Singh, Karmjit, Perkins, James A., Antonini, Joseph E., and Loeb, Walter F.

Subjects
Services industry -- Evaluation, Consumer confidence -- Evaluation, Customer service -- Evaluation, Business, Business, general
Abstract

Readers of Harvard Business Review respond to an article on customer satisfaction in the service industries. The article's authors state that good service results in customer and employee satisfaction, as well as profits.

Published
1991

3. CONNECTING THROUGH THE WE

Author

LOEB, WALTER F.

Subjects
Retail industry -- Forecasts and trends, Advertising, marketing and public relations, Business, Retail industry
Abstract

Click-and-mortar companies now have the advantage. Can they keep it? In this age of globalization, retailers who have a strong bond with their customers will successfully expand in the future. [...]

Published
2000

4. The Internet still presents opportunities. (Technology: for the merchandiser)

Author

Loeb, Walter F.

Subjects
Online shopping -- Analysis, Retail industry, Online shopping, Advertising, marketing and public relations, Business, Retail industry
Abstract

One can easily dismiss the opportunities for retailers on the Internet as being dismal. Venture capitalists and investment bankers are shying away from funding dot-com companies with the same ardor [...]

Published
2001

8. A visit to Metro's store of the future

Author

Loeb, Walter F.

Subjects
METRO AG -- Buildings and facilities, METRO AG -- Company sales and earnings, METRO AG -- Information management, Securities dealers, Retail industry, Company systems management, Company earnings/profit, Advertising, marketing and public relations, Business, Retail industry
Abstract

When the National Retail Federation's 93rd Annual Convention and Expo opens on January 11, 2004, it will unveil a 13,000 sq. ft. replies of Metro Group AG's Store of the [...]

Published
2004

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