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The management of public complaints in many institutions in Indonesia has not been managed effectively and integrated. Each institution works partially and not coordinated well. This causes duplication of handling complaint, or worse is a complaint possibly not handled by any of institution, due to the reason that the complaint is not their authority. For this reason, the Government of the Republic of Indonesia established a S4N-LAPOR!. Meanwhile, there are still some deficiencies in LAPOR. This research purpose is to analyze/evaluate LAPOR using an integration of Webqual method to Importance Performance Analysis (IPA) and Kano model. This research is only carried out by analyzing web-based LAPOR services. The questionnaires are distributed to 159 respondents. The webqual method is used to determine the dimension and attributes, while the IPA and Kano model is conducted for data analysis. The integration from the results of both data analysis shows that there are 14-attributes out of 23 that need to be the priority for LAPOR improvements.

Game simulasi sering melibatkan karakter pemain (player character) dan karakter bukan pemain (non player character) (KBP/NPC), sebagaimana pada game simulasi mitigasi bencana erupsi gunung yang sedang dikembangkan. Salah satu bentuk interaksi antara karakter pemain dengan KBP adalah KBP harus mengikuti karakter pemain. Pemrograman agar KBP mengikuti pemain, perlu menentukan jarak sejauh apa sehingga KBP secara otomatis mengikuti pemain. Penentuan jarak antara karakter pemain dengan KBP menjadi bahasan dalam makalah ini. Jarak dihitung secara matematis menggunakan konsep pitagoras, dan dengan pertimbangan estetika visual. Salah satu unsur visual yang dipertimbangkan adalah bentuk, baik KBP maupun bentuk karakter pemain. Jarak yang merupakan hasil perhitungan digunakan sebagai batasan untuk menganimasi (menggerakkan) KBP mengikuti karakter pemain. Animasi KBP, yaitu karakter berupa sapi dan manusia mengikuti pemain adalah bagian dari pengembangan game simulasi mitigasi bencana erupsi gunung berapi. Pengujian dengan membuat karakter pemain dan collider yang ada pada KBP bertumbukan atau bersentuhan berhasil membuat KBP bisa mengikuti karakter pemain sesuai dengan jarak yang ditentukan, dan berhasil mencapai tujuan. Abstract Simulation games often involve player characters and non-player characters (NPC), as in the mountain eruption disaster mitigation simulation game developed. One form of interaction between player characters and NPC is that NPC must follow the player character. Programming so that NPC follows players requires determining the distance so that NPC automatically follows the player. Determination of the distance between player characters (players) and non-player character objects (NPC) is discussed in this paper. The distance is measured mathematically using the pythagorean concept and visual aesthetics consideration. One visual element considered is the shape, both NPC and the player's own shape. The resulting distance is used as boundary to animate (move) NPC following the player's character. NPC's animation: the character of cows and humans following players is part of the development of mitigation simulation games for volcanic eruptions. The test, by making the player character and the collider on the NPC collide, succeeded in making the NPC follows the player character according to the specified distance, and succeeded in achieving the goal.