Search

Existing commercial search engines often struggle to represent different perspectives of a search query. Argument retrieval systems address this limitation of search engines and provide both positive (PRO) and negative (CON) perspectives about a user's information need on a controversial topic (e.g., climate change). The effectiveness of such argument retrieval systems is typically evaluated based on topical relevance and argument quality, without taking into account the often differing number of documents shown for the argument stances (PRO or CON). Therefore, systems may retrieve relevant passages, but with a biased exposure of arguments. In this work, we analyze a range of non-stochastic fairness-aware ranking and diversity metrics to evaluate the extent to which argument stances are fairly exposed in argument retrieval systems. Using the official runs of the argument retrieval task Touch\'e at CLEF 2020, as well as synthetic data to control the amount and order of argument stances in the rankings, we show that systems with the best effectiveness in terms of topical relevance are not necessarily the most fair or the most diverse in terms of argument stance. The relationships we found between (un)fairness and diversity metrics shed light on how to evaluate group fairness -- in addition to topical relevance -- in argument retrieval settings., Comment: Accepted at CIKM 2021

In this work, we address multi-modal information needs that contain text questions and images by focusing on passage retrieval for outside-knowledge visual question answering. This task requires access to outside knowledge, which in our case we define to be a large unstructured passage collection. We first conduct sparse retrieval with BM25 and study expanding the question with object names and image captions. We verify that visual clues play an important role and captions tend to be more informative than object names in sparse retrieval. We then construct a dual-encoder dense retriever, with the query encoder being LXMERT, a multi-modal pre-trained transformer. We further show that dense retrieval significantly outperforms sparse retrieval that uses object expansion. Moreover, dense retrieval matches the performance of sparse retrieval that leverages human-generated captions., Accepted to SIGIR'21 as a short paper

Recent studies on Question Answering (QA) and Conversational QA (ConvQA) emphasize the role of retrieval: a system first retrieves evidence from a large collection and then extracts answers. This open-retrieval ConvQA setting typically assumes that each question is answerable by a single span of text within a particular passage (a span answer). The supervision signal is thus derived from whether or not the system can recover an exact match of this ground-truth answer span from the retrieved passages. This method is referred to as span-match weak supervision. However, information-seeking conversations are challenging for this span-match method since long answers, especially freeform answers, are not necessarily strict spans of any passage. Therefore, we introduce a learned weak supervision approach that can identify a paraphrased span of the known answer in a passage. Our experiments on QuAC and CoQA datasets show that the span-match weak supervisor can only handle conversations with span answers, and has less satisfactory results for freeform answers generated by people. Our method is more flexible as it can handle both span answers and freeform answers. Moreover, our method can be more powerful when combined with the span-match method which shows it is complementary to the span-match method. We also conduct in-depth analyses to show more insights on open-retrieval ConvQA under a weak supervision setting.

Users often need to look through multiple search result pages or reformulate queries when they have complex information-seeking needs. Conversational search systems make it possible to improve user satisfaction by asking questions to clarify users' search intents. This, however, can take significant effort to answer a series of questions starting with "what/why/how". To quickly identify user intent and reduce effort during interactions, we propose an intent clarification task based on yes/no questions where the system needs to ask the correct question about intents within the fewest conversation turns. In this task, it is essential to use negative feedback about the previous questions in the conversation history. To this end, we propose a Maximum-Marginal-Relevance (MMR) based BERT model (MMR-BERT) to leverage negative feedback based on the MMR principle for the next clarifying question selection. Experiments on the Qulac dataset show that MMR-BERT outperforms state-of-the-art baselines significantly on the intent identification task and the selected questions also achieve significantly better performance in the associated document retrieval tasks., Comment: In the proceedings of ICTIR'21

Users install many apps on their smartphones, raising issues related to information overload for users and resource management for devices. Moreover, the recent increase in the use of personal assistants has made mobile devices even more pervasive in users' lives. This paper addresses two research problems that are vital for developing effective personal mobile assistants: target apps selection and recommendation. The former is the key component of a unified mobile search system: a system that addresses the users' information needs for all the apps installed on their devices with a unified mode of access. The latter, instead, predicts the next apps that the users would want to launch. Here we focus on context-aware models to leverage the rich contextual information available to mobile devices. We design an in situ study to collect thousands of mobile queries enriched with mobile sensor data (now publicly available for research purposes). With the aid of this dataset, we study the user behavior in the context of these tasks and propose a family of context-aware neural models that take into account the sequential, temporal, and personal behavior of users. We study several state-of-the-art models and show that the proposed models significantly outperform the baselines., Comment: Accepted to ACM TOIS, 30 pages

Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either selected from a given candidate set or extracted from a given passage. These simplifications neglect the fundamental role of retrieval in conversational search. To address this limitation, we introduce an open-retrieval conversational question answering (ORConvQA) setting, where we learn to retrieve evidence from a large collection before extracting answers, as a further step towards building functional conversational search systems. We create a dataset, OR-QuAC, to facilitate research on ORConvQA. We build an end-to-end system for ORConvQA, featuring a retriever, a reranker, and a reader that are all based on Transformers. Our extensive experiments on OR-QuAC demonstrate that a learnable retriever is crucial for ORConvQA. We further show that our system can make a substantial improvement when we enable history modeling in all system components. Moreover, we show that the reranker component contributes to the model performance by providing a regularization effect. Finally, further in-depth analyses are performed to provide new insights into ORConvQA., Accepted to SIGIR'20

Product search is an important way for people to browse and purchase items on E-commerce platforms. While customers tend to make choices based on their personal tastes and preferences, analysis of commercial product search logs has shown that personalization does not always improve product search quality. Most existing product search techniques, however, conduct undifferentiated personalization across search sessions. They either use a fixed coefficient to control the influence of personalization or let personalization take effect all the time with an attention mechanism. The only notable exception is the recently proposed zero-attention model (ZAM) that can adaptively adjust the effect of personalization by allowing the query to attend to a zero vector. Nonetheless, in ZAM, personalization can act at most as equally important as the query and the representations of items are static across the collection regardless of the items co-occurring in the user's historical purchases. Aware of these limitations, we propose a transformer-based embedding model (TEM) for personalized product search, which could dynamically control the influence of personalization by encoding the sequence of query and user's purchase history with a transformer architecture. Personalization could have a dominant impact when necessary and interactions between items can be taken into consideration when computing attention weights. Experimental results show that TEM outperforms state-of-the-art personalization product retrieval models significantly., In the proceedings of SIGIR 2020

Product search has been a crucial entry point to serve people shopping online. Most existing personalized product models follow the paradigm of representing and matching user intents and items in the semantic space, where finer-grained matching is totally discarded and the ranking of an item cannot be explained further than just user/item level similarity. In addition, while some models in existing studies have created dynamic user representations based on search context, their representations for items are static across all search sessions. This makes every piece of information about the item always equally important in representing the item during matching with various user intents. Aware of the above limitations, we propose a review-based transformer model (RTM) for personalized product search, which encodes the sequence of query, user reviews, and item reviews with a transformer architecture. RTM conducts review-level matching between the user and item, where each review has a dynamic effect according to the context in the sequence. This makes it possible to identify useful reviews to explain the scoring. Experimental results show that RTM significantly outperforms state-of-the-art personalized product search baselines., To appear in SIGIR'2021

Personal assistant systems, such as Apple Siri, Google Assistant, Amazon Alexa, and Microsoft Cortana, are becoming ever more widely used. Understanding user intent such as clarification questions, potential answers and user feedback in information-seeking conversations is critical for retrieving good responses. In this paper, we analyze user intent patterns in information-seeking conversations and propose an intent-aware neural response ranking model "IART", which refers to "Intent-Aware Ranking with Transformers". IART is built on top of the integration of user intent modeling and language representation learning with the Transformer architecture, which relies entirely on a self-attention mechanism instead of recurrent nets. It incorporates intent-aware utterance attention to derive an importance weighting scheme of utterances in conversation context with the aim of better conversation history understanding. We conduct extensive experiments with three information-seeking conversation data sets including both standard benchmarks and commercial data. Our proposed model outperforms all baseline methods with respect to a variety of metrics. We also perform case studies and analysis of learned user intent and its impact on response ranking in information-seeking conversations to provide interpretation of results., Accepted by WWW2020

Redundancy-aware extractive summarization systems score the redundancy of the sentences to be included in a summary either jointly with their salience information or separately as an additional sentence scoring step. Previous work shows the efficacy of jointly scoring and selecting sentences with neural sequence generation models. It is, however, not well-understood if the gain is due to better encoding techniques or better redundancy reduction approaches. Similarly, the contribution of salience versus diversity components on the created summary is not studied well. Building on the state-of-the-art encoding methods for summarization, we present two adaptive learning models: AREDSUM-SEQ that jointly considers salience and novelty during sentence selection; and a two-step AREDSUM-CTX that scores salience first, then learns to balance salience and redundancy, enabling the measurement of the impact of each aspect. Empirical results on CNN/DailyMail and NYT50 datasets show that by modeling diversity explicitly in a separate step, AREDSUM-CTX achieves significantly better performance than AREDSUM-SEQ as well as state-of-the-art extractive summarization baselines., Comment: In proceedings of EACL'2021

Asking clarifying questions in response to ambiguous or faceted queries has been recognized as a useful technique for various information retrieval systems, especially conversational search systems with limited bandwidth interfaces. Analyzing and generating clarifying questions have been studied recently but the accurate utilization of user responses to clarifying questions has been relatively less explored. In this paper, we enrich the representations learned by Transformer networks using a novel attention mechanism from external information sources that weights each term in the conversation. We evaluate this Guided Transformer model in a conversational search scenario that includes clarifying questions. In our experiments, we use two separate external sources, including the top retrieved documents and a set of different possible clarifying questions for the query. We implement the proposed representation learning model for two downstream tasks in conversational search; document retrieval and next clarifying question selection. Our experiments use a public dataset for search clarification and demonstrate significant improvements compared to competitive baselines., Comment: To appear in the Proceedings of ACM SIGIR 2020. 10 pages

Product search is one of the most popular methods for people to discover and purchase products on e-commerce websites. Because personal preferences often have an important influence on the purchase decision of each customer, it is intuitive that personalization should be beneficial for product search engines. While synthetic experiments from previous studies show that purchase histories are useful for identifying the individual intent of each product search session, the effect of personalization on product search in practice, however, remains mostly unknown. In this paper, we formulate the problem of personalized product search and conduct large-scale experiments with search logs sampled from a commercial e-commerce search engine. Results from our preliminary analysis show that the potential of personalization depends on query characteristics, interactions between queries, and user purchase histories. Based on these observations, we propose a Zero Attention Model for product search that automatically determines when and how to personalize a user-query pair via a novel attention mechanism. Empirical results on commercial product search logs show that the proposed model not only significantly outperforms state-of-the-art personalized product retrieval models, but also provides important information on the potential of personalization in each product search session.

Intelligent personal assistant systems that are able to have multi-turn conversations with human users are becoming increasingly popular. Most previous research has been focused on using either retrieval-based or generation-based methods to develop such systems. Retrieval-based methods have the advantage of returning fluent and informative responses with great diversity. However, the performance of the methods is limited by the size of the response repository. On the other hand, generation-based methods can produce highly coherent responses on any topics. But the generated responses are often generic and not informative due to the lack of grounding knowledge. In this paper, we propose a hybrid neural conversation model that combines the merits of both response retrieval and generation methods. Experimental results on Twitter and Foursquare data show that the proposed model outperforms both retrieval-based methods and generation-based methods (including a recently proposed knowledge-grounded neural conversation model) under both automatic evaluation metrics and human evaluation. We hope that the findings in this study provide new insights on how to integrate text retrieval and text generation models for building conversation systems., Accepted as a Full Paper in CIKM 2019. 10 pages

In product search, users tend to browse results on multiple search result pages (SERPs) (e.g., for queries on clothing and shoes) before deciding which item to purchase. Users' clicks can be considered as implicit feedback which indicates their preferences and used to re-rank subsequent SERPs. Relevance feedback (RF) techniques are usually involved to deal with such scenarios. However, these methods are designed for document retrieval, where relevance is the most important criterion. In contrast, product search engines need to retrieve items that are not only relevant but also satisfactory in terms of customers' preferences. Personalization based on users' purchase history has been shown to be effective in product search. However, this method captures users' long-term interest, which does not always align with their short-term interest, and does not benefit customers with little or no purchase history. In this paper, we study RF techniques based on both long-term and short-term context dependencies in multi-page product search. We also propose an end-to-end context-aware embedding model which can capture both types of context. Our experimental results show that short-term context leads to much better performance compared with long-term and no context. Moreover, our proposed model is more effective than state-of-art word-based RF models., Comment: Accepted by CIKM 2019. arXiv admin note: substantial text overlap with arXiv:1909.02065

We formulate a document summarization method to extract passage-level answers for non-factoid queries, referred to as answer-biased summaries . We propose to use external information from related Community Question Answering (CQA) content to better identify answer bearing sentences. Three optimization-based methods are proposed: (i) query-biased, (ii) CQA-answer-biased, and (iii) expanded-query-biased, where expansion terms were derived from related CQA content. A learning-to-rank-based method is also proposed that incorporates a feature extracted from related CQA content. Our results show that even if a CQA answer does not contain a perfect answer to a query, their content can be exploited to improve the extraction of answer-biased summaries from other corpora. The quality of CQA content is found to impact on the accuracy of optimization-based summaries, though medium quality answers enable the system to achieve a comparable (and in some cases superior) accuracy to state-of-the-art techniques. The learning-to-rank-based summaries, on the other hand, are not significantly influenced by CQA quality. We provide a recommendation of the best use of our proposed approaches in regard to the availability of different quality levels of related CQA content. As a further investigation, the reliability of our approaches was tested on another publicly available dataset.

We consider the problem of search result diversification for streams of short texts. Diversifying search results in short text streams is more challenging than in the case of long documents, as it is difficult to capture the latent topics of short documents. To capture the changes of topics and the probabilities of documents for a given query at a specific time in a short text stream, we propose a dynamic Dirichlet multinomial mixture topic model, called D2M3, as well as a Gibbs sampling algorithm for the inference. We also propose a streaming diversification algorithm, SDA, that integrates the information captured by D2M3 with our proposed modified version of the PM-2 (Proportionality-based diversification Method -- second version) diversification algorithm. We conduct experiments on a Twitter dataset and find that SDA statistically significantly outperforms state-of-the-art non-streaming retrieval methods, plain streaming retrieval methods, as well as streaming diversification methods that use other dynamic topic models.

Product search is one of the most popular methods for customers to discover products online. Most existing studies on product search focus on developing effective retrieval models that rank items by their likelihood to be purchased. However, they ignore the problem that there is a gap between how systems and customers perceive the relevance of items. Without explanations, users may not understand why product search engines retrieve certain items for them, which consequentially leads to imperfect user experience and suboptimal system performance in practice. In this work, we tackle this problem by constructing explainable retrieval models for product search. Specifically, we propose to model the “search and purchase” behavior as a dynamic relation between users and items, and create a dynamic knowledge graph based on both the multi-relational product data and the context of the search session. Ranking is conducted based on the relationship between users and items in the latent space, and explanations are generated with logic inferences and entity soft matching on the knowledge graph. Empirical experiments show that our model, which we refer to as the Dynamic Relation Embedding Model (DREM), significantly outperforms the state-of-the-art baselines and has the ability to produce reasonable explanations for search results.

Intelligent assistants change the way people interact with computers and make it possible for people to search for products through conversations when they have purchase needs. During the interactions, the system could ask questions on certain aspects of the ideal products to clarify the users' needs. For example, previous work proposed to ask users the exact characteristics of their ideal items before showing results. However, users may not have clear ideas about what an ideal item looks like, especially when they have not seen any item. So it is more feasible to facilitate the conversational search by showing example items and asking for feedback instead. In addition, when the users provide negative feedback for the presented items, it is easier to collect their detailed feedback on certain properties (aspect-value pairs) of the non-relevant items. By breaking down the item-level negative feedback to fine-grained feedback on aspect-value pairs, more information is available to help clarify users' intents. So in this paper, we propose a conversational paradigm for product search driven by non-relevant items, based on which fine-grained feedback is collected and utilized to show better results in the next iteration. We then propose an aspect-value likelihood model to incorporate both positive and negative feedback on fine-grained aspect-value pairs of the non-relevant items. Experimental results show that our model is significantly better than state-of-the-art product search baselines without using feedback and those baselines using item-level negative feedback., Accepted as a long paper in CIKM 2019

Users often fail to formulate their complex information needs in a single query. As a consequence, they may need to scan multiple result pages or reformulate their queries, which may be a frustrating experience. Alternatively, systems can improve user satisfaction by proactively asking questions of the users to clarify their information needs. Asking clarifying questions is especially important in conversational systems since they can only return a limited number of (often only one) result(s). In this paper, we formulate the task of asking clarifying questions in open-domain information-seeking conversational systems. To this end, we propose an offline evaluation methodology for the task and collect a dataset, called Qulac, through crowdsourcing. Our dataset is built on top of the TREC Web Track 2009-2012 data and consists of over 10K question-answer pairs for 198 TREC topics with 762 facets. Our experiments on an oracle model demonstrate that asking only one good question leads to over 170% retrieval performance improvement in terms of P@1, which clearly demonstrates the potential impact of the task. We further propose a retrieval framework consisting of three components: question retrieval, question selection, and document retrieval. In particular, our question selection model takes into account the original query and previous question-answer interactions while selecting the next question. Our model significantly outperforms competitive baselines. To foster research in this area, we have made Qulac publicly available., Comment: To appear in SIGIR 2019

Conversational search is an emerging topic in the information retrieval community. One of the major challenges to multi-turn conversational search is to model the conversation history to answer the current question. Existing methods either prepend history turns to the current question or use complicated attention mechanisms to model the history. We propose a conceptually simple yet highly effective approach referred to as history answer embedding. It enables seamless integration of conversation history into a conversational question answering (ConvQA) model built on BERT (Bidirectional Encoder Representations from Transformers). We first explain our view that ConvQA is a simplified but concrete setting of conversational search, and then we provide a general framework to solve ConvQA. We further demonstrate the effectiveness of our approach under this framework. Finally, we analyze the impact of different numbers of history turns under different settings to provide new insights into conversation history modeling in ConvQA., Accepted to SIGIR 2019 as a short paper

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited communication bandwidth in conversational search, it is important for conversational assistants to accurately detect and predict user intent in information-seeking conversations. In this paper, we investigate two aspects of user intent prediction in an information-seeking setting. First, we extract features based on the content, structural, and sentiment characteristics of a given utterance, and use classic machine learning methods to perform user intent prediction. We then conduct an in-depth feature importance analysis to identify key features in this prediction task. We find that structural features contribute most to the prediction performance. Given this finding, we construct neural classifiers to incorporate context information and achieve better performance without feature engineering. Our findings can provide insights into the important factors and effective methods of user intent prediction in information-seeking conversations., Accepted to CHIIR 2019

Information retrieval systems are evolving from document retrieval to answer retrieval. Web search logs provide large amounts of data about how people interact with ranked lists of documents, but very little is known about interaction with answer texts. In this paper, we use Amazon Mechanical Turk to investigate three answer presentation and interaction approaches in a non-factoid question answering setting. We find that people perceive and react to good and bad answers very differently, and can identify good answers relatively quickly. Our results provide the basis for further investigation of effective answer interaction and feedback methods., Accepted to CHIIR 2019

When performing cross-language information retrieval (CLIR) for lower-resourced languages, a common approach is to retrieve over the output of machine translation (MT). However, there is no established guidance on how to optimize the resulting MT-IR system. In this paper, we examine the relationship between the performance of MT systems and both neural and term frequency-based IR models to identify how CLIR performance can be best predicted from MT quality. We explore performance at varying amounts of MT training data, byte pair encoding (BPE) merge operations, and across two IR collections and retrieval models. We find that the choice of IR collection can substantially affect the predictive power of MT tuning decisions and evaluation, potentially introducing dissociations between MT-only and overall CLIR performance.

Relevance feedback techniques assume that users provide relevance judgments for the top k (usually 10) documents and then re-rank using a new query model based on those judgments. Even though this is effective, there has been little research recently on this topic because requiring users to provide substantial feedback on a result list is impractical in a typical web search scenario. In new environments such as voice-based search with smart home devices, however, feedback about result quality can potentially be obtained during users’ interactions with the system. Since there are severe limitations on the length and number of results that can be presented in a single interaction in this environment, the focus should move from browsing result lists to iterative retrieval and from retrieving documents to retrieving answers. In this paper, we study iterative relevance feedback techniques with a focus on retrieving answer passages. We first show that iterative feedback is more effective than the top-k approach for answer retrieval. Then we propose an iterative feedback model based on passage-level semantic match and show that it can produce significant improvements compared to both word-based iterative feedback models and those based on term-level semantic similarity.

Conversational question answering (ConvQA) is a simplified but concrete setting of conversational search. One of its major challenges is to leverage the conversation history to understand and answer the current question. In this work, we propose a novel solution for ConvQA that involves three aspects. First, we propose a positional history answer embedding method to encode conversation history with position information using BERT in a natural way. BERT is a powerful technique for text representation. Second, we design a history attention mechanism (HAM) to conduct a "soft selection" for conversation histories. This method attends to history turns with different weights based on how helpful they are on answering the current question. Third, in addition to handling conversation history, we take advantage of multi-task learning (MTL) to do answer prediction along with another essential conversation task (dialog act prediction) using a uniform model architecture. MTL is able to learn more expressive and generic representations to improve the performance of ConvQA. We demonstrate the effectiveness of our model with extensive experimental evaluations on QuAC, a large-scale ConvQA dataset. We show that position information plays an important role in conversation history modeling. We also visualize the history attention and provide new insights into conversation history understanding., Comment: Accepted to CIKM 2019

Ranking models lie at the heart of research on information retrieval (IR). During the past decades, different techniques have been proposed for constructing ranking models, from traditional heuristic methods, probabilistic methods, to modern machine learning methods. Recently, with the advance of deep learning technology, we have witnessed a growing body of work in applying shallow or deep neural networks to the ranking problem in IR, referred to as neural ranking models in this paper. The power of neural ranking models lies in the ability to learn from the raw text inputs for the ranking problem to avoid many limitations of hand-crafted features. Neural networks have sufficient capacity to model complicated tasks, which is needed to handle the complexity of relevance estimation in ranking. Since there have been a large variety of neural ranking models proposed, we believe it is the right time to summarize the current status, learn from existing methodologies, and gain some insights for future development. In contrast to existing reviews, in this survey, we will take a deep look into the neural ranking models from different dimensions to analyze their underlying assumptions, major design principles, and learning strategies. We compare these models through benchmark tasks to obtain a comprehensive empirical understanding of the existing techniques. We will also discuss what is missing in the current literature and what are the promising and desired future directions.

The availability of massive data and computing power allowing for effective data driven neural approaches is having a major impact on machine learning and information retrieval research, but these models have a basic problem with efficiency. Current neural ranking models are implemented as multistage rankers: for efficiency reasons, the neural model only re-ranks the top ranked documents retrieved by a first-stage efficient ranker in response to a given query. Neural ranking models learn dense representations causing essentially every query term to match every document term, making it highly inefficient or intractable to rank the whole collection. The reliance on a first stage ranker creates a dual problem: First, the interaction and combination effects are not well understood. Second, the first stage ranker serves as a "gate-keeper" or filter, effectively blocking the potential of neural models to uncover new relevant documents. In this work, we propose a standalone neural ranking model (SNRM) by introducing a sparsity property to learn a latent sparse representation for each query and document. This representation captures the semantic relationship between the query and documents, but is also sparse enough to enable constructing an inverted index for the whole collection. We parameterize the sparsity of the model to yield a retrieval model as efficient as conventional term based models. Our model gains in efficiency without loss of effectiveness: it not only outperforms the existing term matching baselines, but also performs similarly to the recent re-ranking based neural models with dense representations. Our model can also take advantage of pseudo-relevance feedback for further improvements. More generally, our results demonstrate the importance of sparsity in neural IR models and show that dense representations can be pruned effectively, giving new insights about essential semantic features and their distributions.

Conversational search and recommendation based on user-system dialogs exhibit major differences from conventional search and recommendation tasks in that 1) the user and system can interact for multiple semantically coherent rounds on a task through natural language dialog, and 2) it becomes possible for the system to understand the user needs or to help users clarify their needs by asking appropriate questions from the users directly. We believe the ability to ask questions so as to actively clarify the user needs is one of the most important advantages of conversational search and recommendation. In this paper, we propose and evaluate a unified conversational search/recommendation framework, in an attempt to make the research problem doable under a standard formalization. Specifically, we propose a System Ask -- User Respond (SAUR) paradigm for conversational search, define the major components of the paradigm, and design a unified implementation of the framework for product search and recommendation in e-commerce. To accomplish this, we propose the Multi-Memory Network (MMN) architecture, which can be trained based on large-scale collections of user reviews in e-commerce. The system is capable of asking aspect-based questions in the right order so as to understand the user needs, while (personalized) search is conducted during the conversation, and results are provided when the system feels confident. Experiments on real-world user purchasing data verified the advantages of conversational search and recommendation against conventional search and recommendation algorithms in terms of standard evaluation measures such as NDCG.

Retrieving short, precise answers to non-factoid queries is an increasingly important task, especially for mobile and voice search. Many of these questions may have multiple or alternative answers. In an environment where answers are presented incrementally, this raises the question of how to generate a diverse ranking to cover these alternatives. Existing search diversification algorithms generate diverse document rankings using explicit or implicit methods based on topical similarity. The goal of this paper is to evaluate the impact of applying these existing document diversification frameworks to the problem of answer diversification to determine if topical diversity is related to answer diversity. Using two common diversification algorithms, xQUAD and PM-2, and three question answering test collections, we show that topic diversification can help to generate more effective rankings but is not consistent across different queries and test collections.

Learning to rank has been intensively studied and widely applied in information retrieval. Typically, a global ranking function is learned from a set of labeled data, which can achieve good performance on average but may be suboptimal for individual queries by ignoring the fact that relevant documents for different queries may have different distributions in the feature space. Inspired by the idea of pseudo relevance feedback where top ranked documents, which we refer as the \textit{local ranking context}, can provide important information about the query's characteristics, we propose to use the inherent feature distributions of the top results to learn a Deep Listwise Context Model that helps us fine tune the initial ranked list. Specifically, we employ a recurrent neural network to sequentially encode the top results using their feature vectors, learn a local context model and use it to re-rank the top results. There are three merits with our model: (1) Our model can capture the local ranking context based on the complex interactions between top results using a deep neural network; (2) Our model can be built upon existing learning-to-rank methods by directly using their extracted feature vectors; (3) Our model is trained with an attention-based loss function, which is more effective and efficient than many existing listwise methods. Experimental results show that the proposed model can significantly improve the state-of-the-art learning to rank methods on benchmark retrieval corpora.

With the rise in mobile and voice search, answer passage retrieval acts as a critical component of an effective information retrieval system for open domain question answering. Currently, there are no comparable collections that address non-factoid question answering within larger documents while simultaneously providing enough examples sufficient to train a deep neural network. In this paper, we introduce a new Wikipedia based collection specific for non-factoid answer passage retrieval containing thousands of questions with annotated answers and show benchmark results on a variety of state of the art neural architectures and retrieval models. The experimental results demonstrate the unique challenges presented by answer passage retrieval within topically relevant documents for future research., Accepted by SIGIR18

With the recent growth of conversational systems and intelligent assistants such as Apple Siri and Google Assistant, mobile devices are becoming even more pervasive in our lives. As a consequence, users are getting engaged with the mobile apps and frequently search for an information need in their apps. However, users cannot search within their apps through their intelligent assistants. This requires a unified mobile search framework that identifies the target app(s) for the user's query, submits the query to the app(s), and presents the results to the user. In this paper, we take the first step forward towards developing unified mobile search. In more detail, we introduce and study the task of target apps selection, which has various potential real-world applications. To this aim, we analyze attributes of search queries as well as user behaviors, while searching with different mobile apps. The analyses are done based on thousands of queries that we collected through crowdsourcing. We finally study the performance of state-of-the-art retrieval models for this task and propose two simple yet effective neural models that significantly outperform the baselines. Our neural approaches are based on learning high-dimensional representations for mobile apps. Our analyses and experiments suggest specific future directions in this research area., To appear at SIGIR 2018

The applications of neural network models, shallow or deep, to information retrieval (IR) tasks falls under the purview of neural IR. Over the years, machine learning methods-including neural networks-have been popularly employed in IR, such as in learning-to-rank (LTR) frameworks. Recently, neural representation learning and neural models with deep architectures have demonstrated significant improvements in speech recognition, machine translation, and computer vision tasks. Similar methods are now being explored by the IR community that may lead to new models and performance breakthroughs for retrieval scenarios. This special issue of the Information Retrieval journal provides an additional venue for the findings from research happening at the intersection of information retrieval and neural networks.

Understanding and characterizing how people interact in information-seeking conversations is crucial in developing conversational search systems. In this paper, we introduce a new dataset designed for this purpose and use it to analyze information-seeking conversations by user intent distribution, co-occurrence, and flow patterns. The MSDialog dataset is a labeled dialog dataset of question answering (QA) interactions between information seekers and providers from an online forum on Microsoft products. The dataset contains more than 2,000 multi-turn QA dialogs with 10,000 utterances that are annotated with user intent on the utterance level. Annotations were done using crowdsourcing. With MSDialog, we find some highly recurring patterns in user intent during an information-seeking process. They could be useful for designing conversational search systems. We will make our dataset freely available to encourage exploration of information-seeking conversation models., Comment: Accepted by SIGIR 2018 as a short paper

Intelligent personal assistant systems with either text-based or voice-based conversational interfaces are becoming increasingly popular around the world. Retrieval-based conversation models have the advantages of returning fluent and informative responses. Most existing studies in this area are on open domain "chit-chat" conversations or task / transaction oriented conversations. More research is needed for information-seeking conversations. There is also a lack of modeling external knowledge beyond the dialog utterances among current conversational models. In this paper, we propose a learning framework on the top of deep neural matching networks that leverages external knowledge for response ranking in information-seeking conversation systems. We incorporate external knowledge into deep neural models with pseudo-relevance feedback and QA correspondence knowledge distillation. Extensive experiments with three information-seeking conversation data sets including both open benchmarks and commercial data show that, our methods outperform various baseline methods including several deep text matching models and the state-of-the-art method on response selection in multi-turn conversations. We also perform analysis over different response types, model variations and ranking examples. Our models and research findings provide new insights on how to utilize external knowledge with deep neural models for response selection and have implications for the design of the next generation of information-seeking conversation systems., Comment: Accepted by the 41th International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR 2018), Ann Arbor, Michigan, U.S.A. July 8-12, 2018 (Full Oral Paper)

Traditional statistical retrieval models often treat each document as a whole. In many cases, however, a document is relevant to a query only because a small part of it contain the targeted information. In this work, we propose a neural passage model (NPM) that uses passage-level information to improve the performance of ad-hoc retrieval. Instead of using a single window to extract passages, our model automatically learns to weight passages with different granularities in the training process. We show that the passage-based document ranking paradigm from previous studies can be directly derived from our neural framework. Also, our experiments on a TREC collection showed that the NPM can significantly outperform the existing passage-based retrieval models.

Building multi-turn information-seeking conversation systems is an important and challenging research topic. Although several advanced neural text matching models have been proposed for this task, they are generally not efficient for industrial applications. Furthermore, they rely on a large amount of labeled data, which may not be available in real-world applications. To alleviate these problems, we study transfer learning for multi-turn information seeking conversations in this paper. We first propose an efficient and effective multi-turn conversation model based on convolutional neural networks. After that, we extend our model to adapt the knowledge learned from a resource-rich domain to enhance the performance. Finally, we deployed our model in an industrial chatbot called AliMe Assist and observed a significant improvement over the existing online model.

Learning to rank with biased click data is a well-known challenge. A variety of methods has been explored to debias click data for learning to rank such as click models, result interleaving and, more recently, the unbiased learning-to-rank framework based on inverse propensity weighting. Despite their differences, most existing studies separate the estimation of click bias (namely the \textit{propensity model}) from the learning of ranking algorithms. To estimate click propensities, they either conduct online result randomization, which can negatively affect the user experience, or offline parameter estimation, which has special requirements for click data and is optimized for objectives (e.g. click likelihood) that are not directly related to the ranking performance of the system. In this work, we address those problems by unifying the learning of propensity models and ranking models. We find that the problem of estimating a propensity model from click data is a dual problem of unbiased learning to rank. Based on this observation, we propose a Dual Learning Algorithm (DLA) that jointly learns an unbiased ranker and an \textit{unbiased propensity model}. DLA is an automatic unbiased learning-to-rank framework as it directly learns unbiased ranking models from biased click data without any preprocessing. It can adapt to the change of bias distributions and is applicable to online learning. Our empirical experiments with synthetic and real-world data show that the models trained with DLA significantly outperformed the unbiased learning-to-rank algorithms based on result randomization and the models trained with relevance signals extracted by click models.

Deep text matching approaches have been widely studied for many applications including question answering and information retrieval systems. To deal with a domain that has insufficient labeled data, these approaches can be used in a Transfer Learning (TL) setting to leverage labeled data from a resource-rich source domain. To achieve better performance, source domain data selection is essential in this process to prevent the "negative transfer" problem. However, the emerging deep transfer models do not fit well with most existing data selection methods, because the data selection policy and the transfer learning model are not jointly trained, leading to sub-optimal training efficiency. In this paper, we propose a novel reinforced data selector to select high-quality source domain data to help the TL model. Specifically, the data selector "acts" on the source domain data to find a subset for optimization of the TL model, and the performance of the TL model can provide "rewards" in turn to update the selector. We build the reinforced data selector based on the actor-critic framework and integrate it to a DNN based transfer learning model, resulting in a Reinforced Transfer Learning (RTL) method. We perform a thorough experimental evaluation on two major tasks for text matching, namely, paraphrase identification and natural language inference. Experimental results show the proposed RTL can significantly improve the performance of the TL model. We further investigate different settings of states, rewards, and policy optimization methods to examine the robustness of our method. Last, we conduct a case study on the selected data and find our method is able to select source domain data whose Wasserstein distance is close to the target domain data. This is reasonable and intuitive as such source domain data can provide more transferability power to the model., Comment: Accepted to WSDM 2019

Unlike traditional learning to rank models that depend on hand-crafted features, neural representation learning models learn higher level features for the ranking task by training on large datasets. Their ability to learn new features directly from the data, however, may come at a price. Without any special supervision, these models learn relationships that may hold only in the domain from which the training data is sampled, and generalize poorly to domains not observed during training. We study the effectiveness of adversarial learning as a cross domain regularizer in the context of the ranking task. We use an adversarial discriminator and train our neural ranking model on a small set of domains. The discriminator provides a negative feedback signal to discourage the model from learning domain specific representations. Our experiments show consistently better performance on held out domains in the presence of the adversarial discriminator---sometimes up to 30% on precision@1., Comment: SIGIR 2018 short paper

Despite the impressive improvements achieved by unsupervised deep neural networks in computer vision and NLP tasks, such improvements have not yet been observed in ranking for information retrieval. The reason may be the complexity of the ranking problem, as it is not obvious how to learn from queries and documents when no supervised signal is available. Hence, in this paper, we propose to train a neural ranking model using weak supervision, where labels are obtained automatically without human annotators or any external resources (e.g., click data). To this aim, we use the output of an unsupervised ranking model, such as BM25, as a weak supervision signal. We further train a set of simple yet effective ranking models based on feed-forward neural networks. We study their effectiveness under various learning scenarios (point-wise and pair-wise models) and using different input representations (i.e., from encoding query-document pairs into dense/sparse vectors to using word embedding representation). We train our networks using tens of millions of training instances and evaluate it on two standard collections: a homogeneous news collection(Robust) and a heterogeneous large-scale web collection (ClueWeb). Our experiments indicate that employing proper objective functions and letting the networks to learn the input representation based on weakly supervised data leads to impressive performance, with over 13% and 35% MAP improvements over the BM25 model on the Robust and the ClueWeb collections. Our findings also suggest that supervised neural ranking models can greatly benefit from pre-training on large amounts of weakly labeled data that can be easily obtained from unsupervised IR models., Comment: In proceedings of The 40th International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR2017)

Learning a high-dimensional dense representation for vocabulary terms, also known as a word embedding, has recently attracted much attention in natural language processing and information retrieval tasks. The embedding vectors are typically learned based on term proximity in a large corpus. This means that the objective in well-known word embedding algorithms, e.g., word2vec, is to accurately predict adjacent word(s) for a given word or context. However, this objective is not necessarily equivalent to the goal of many information retrieval (IR) tasks. The primary objective in various IR tasks is to capture relevance instead of term proximity, syntactic, or even semantic similarity. This is the motivation for developing unsupervised relevance-based word embedding models that learn word representations based on query-document relevance information. In this paper, we propose two learning models with different objective functions; one learns a relevance distribution over the vocabulary set for each query, and the other classifies each term as belonging to the relevant or non-relevant class for each query. To train our models, we used over six million unique queries and the top ranked documents retrieved in response to each query, which are assumed to be relevant to the query. We extrinsically evaluate our learned word representation models using two IR tasks: query expansion and query classification. Both query expansion experiments on four TREC collections and query classification experiments on the KDD Cup 2005 dataset suggest that the relevance-based word embedding models significantly outperform state-of-the-art proximity-based embedding models, such as word2vec and GloVe.

In recent years, deep neural networks have led to exciting breakthroughs in speech recognition, computer vision, and natural language processing (NLP) tasks. However, there have been few positive results of deep models on ad-hoc retrieval tasks. This is partially due to the fact that many important characteristics of the ad-hoc retrieval task have not been well addressed in deep models yet. Typically, the ad-hoc retrieval task is formalized as a matching problem between two pieces of text in existing work using deep models, and treated equivalent to many NLP tasks such as paraphrase identification, question answering and automatic conversation. However, we argue that the ad-hoc retrieval task is mainly about relevance matching while most NLP matching tasks concern semantic matching, and there are some fundamental differences between these two matching tasks. Successful relevance matching requires proper handling of the exact matching signals, query term importance, and diverse matching requirements. In this paper, we propose a novel deep relevance matching model (DRMM) for ad-hoc retrieval. Specifically, our model employs a joint deep architecture at the query term level for relevance matching. By using matching histogram mapping, a feed forward matching network, and a term gating network, we can effectively deal with the three relevance matching factors mentioned above. Experimental results on two representative benchmark collections show that our model can significantly outperform some well-known retrieval models as well as state-of-the-art deep matching models., Comment: CIKM 2016, long paper

As an alternative to question answering methods based on feature engineering, deep learning approaches such as convolutional neural networks (CNNs) and Long Short-Term Memory Models (LSTMs) have recently been proposed for semantic matching of questions and answers. To achieve good results, however, these models have been combined with additional features such as word overlap or BM25 scores. Without this combination, these models perform significantly worse than methods based on linguistic feature engineering. In this paper, we propose an attention based neural matching model for ranking short answer text. We adopt value-shared weighting scheme instead of position-shared weighting scheme for combining different matching signals and incorporate question term importance learning using question attention network. Using the popular benchmark TREC QA data, we show that the relatively simple aNMM model can significantly outperform other neural network models that have been used for the question answering task, and is competitive with models that are combined with additional features. When aNMM is combined with additional features, it outperforms all baselines., Comment: Accepted as a full paper by CIKM'16

Query reformulation modifies the original query with the aim of better matching the vocabulary of the relevant documents, and consequently improving ranking effectiveness. Previous models typically generate words and phrases related to the original query, but do not consider how these words and phrases would fit together in actual queries. In this article, a novel framework is proposed that models reformulation as a distribution of actual queries, where each query is a variation of the original query. This approach considers an actual query as the basic unit and thus captures important query-level dependencies between words and phrases. An implementation of this framework that only uses publicly available resources is proposed, which makes fair comparisons with other methods using TREC collections possible. Specifically, this implementation consists of a query generation step that analyzes the passages containing query words to generate reformulated queries and a probability estimation step that learns a distribution for reformulated queries by optimizing the retrieval performance. Experiments on TREC collections show that the proposed model can significantly outperform previous reformulation models.

In recent years, deep neural networks have yielded significant performance improvements on speech recognition and computer vision tasks, as well as led to exciting breakthroughs in novel application areas such as automatic voice translation, image captioning, and conversational agents. Despite demonstrating good performance on natural language processing (NLP) tasks (e.g., language modelling and machine translation, the performance of deep neural networks on information retrieval (IR) tasks has had relatively less scrutiny. Recent work in this area has mainly focused on word embeddings and neural models for short text similarity.The lack of many positive results in this area of information retrieval is partially due to the fact that IR tasks such as ranking are fundamentally different from NLP tasks, but also because the IR and neural network communities are only beginning to focus on the application of these techniques to core information retrieval problems. Given that deep learning has made such a big impact, first on speech processing and computer vision and now, increasingly, also on computational linguistics, it seems clear that deep learning will have a major impact on information retrieval and that this is an ideal time for a workshop in this area.Neu-IR (pronounced "new IR") will be a forum for new research relating to deep learning and other neural network based approaches to IR. The purpose is to provide an opportunity for people to present new work and early results, compare notes on neural network toolkits, share best practices, and discuss the main challenges facing this line of research.

Developing effective methods for fusing multiple ranked lists of documents is crucial to many applications. Federated web search, for instance, has become a common practice where a query is issued to different verticals and a single ranked list of blended results is created. While federated search is regarded as collection fusion, data fusion techniques aim at improving search coverage and precision by combining multiple search runs on a single document collection. In this paper, we study in depth and extend a neural network-based approach, LambdaMerge, for merging results of ranked lists drawn from one (i.e., data fusion) or more (i.e., collection fusion) verticals. The proposed model considers the impact of the quality of documents, ranked lists and verticals for producing the final merged result in an optimization framework. We further investigate the potential of incorporating deep structures into the model with an aim of determining better combinations of different evidence. In the experiments on collection fusion and data fusion, the proposed approach significantly outperforms several standard baselines and state-of-the-art learning-based approaches.

Enterprise corpora contain evidence of what employees work on and therefore can be used to automatically find experts on a given topic. We present a general approach for representing the knowledge of a potential expert as a mixture of language models from associated documents. First we retrieve documents given the expert's name using a generative probabilistic technique and weight the retrieved documents according to expert-specific posterior distribution. Then we model the expert indirectly through the set of associated documents, which allows us to exploit their underlying structure and complex language features. Experiments show that our method has excellent performance on the expert search task of the TREC Enterprise track and that it effectively collects and combines evidence for expertise in a heterogeneous collection.

There have been a number of linear, feature-based models proposed by the information retrieval community recently. Although each model is presented differently, they all share a common underlying framework. In this paper, we explore and discuss the theoretical issues of this framework, including a novel look at the parameter space. We then detail supervised training algorithms that directly maximize the evaluation metric under consideration, such as mean average precision. We present results that show training models in this way can lead to significantly better test set performance compared to other training methods that do not directly maximize the metric. Finally, we show that linear feature-based models can consistently and significantly outperform current state of the art retrieval models with the correct choice of features.

Retrieving topically-relevant text passages in documents has been studied many times, but finding non-factoid, multiple sentence answers to web queries is a different task that is becoming increasingly important for applications such as mobile search. As the first stage of developing retrieval models for "answer passages", we describe the process of creating a test collection of questions and multiple-sentence answers based on the TREC GOV2 queries and documents. This annotation shows that most of the description-length TREC queries do in fact have passage-level answers. We then examine the effectiveness of current passage retrieval models in terms of finding passages that contain answers. We show that the existing methods are not effective for this task, and also observe that the relative performance of these methods in retrieving answers does not correspond to their performance in retrieving relevant documents.